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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

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Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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This location is connected to the nbn^® network

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"NBN Co on track to meet rollout targets but must redouble efforts to connect end users", says CEO

16 April 2014

Unaudited financial statement as at 31 March 2014

The company building and operating the National Broadband Network (NBN) says it is tracking well towards its end of financial year rollout targets as it prepares to implement a revised network architecture to enable Australians to have access to fast broadband sooner and more cost-effectively.

It is also implementing a number of changes to the existing construction model in the fibre footprint aimed at improving the ability of end users to connect to the NBN.

NBN Co's unaudited third quarter accounts revealed:

The company recorded an operating loss of $1.117 billion after generating revenue of $69.8 million in the nine months ended 31 March 2014. Telecommunications revenue rose to $38.5 million over the nine months.
The continued expansion of the network saw life-to-date capital expenditure (excluding leased assets) increase to $4.9 billion and life-to-date operational expenditure rise to $2.4 billion.
As at 31 March 2014, the network had passed 512,659 fixed line and fixed wireless premises, an increase of nearly 96,000, or 23 per cent over the previous quarter. This has resulted in an average run rate over the quarter of over 6,000 combined brownfields and greenfields premises per week and around 1,000 fixed wireless premises covered per week.
There were 166,642 premises with an active NBN service at the end of March, an increase of 27 per cent over the quarter. Fibre users (brownfields and greenfields) rose by 39 per cent to 111,035 during the quarter.
However, a third of brownfields premises (94,883 or 36 per cent) were unable to order a service despite being passed by NBN fibre (so-called Service Class 0). The company has instructed contractors to install lead-ins and connection boxes to premises at the same time the fibre is being laid in the street. Previously these tasks were carried out separately.
During the quarter the number of activations for fixed wireless services increased by around 80 per cent to 11,673. The company also completed construction of a satellite ground station at Roma and the Telemetry, Tracking and Control Centre at Alice Springs.
In terms of the core network, NBN Co has now completed 113 of its 121 Points of Interconnect, and 80 per cent of the transit network has been built.

NBN Co Chief Executive Officer Bill Morrow said:

"The purpose of the NBN is clear. Our job is to open up the digital economy and close the digital divide. But there are a range of issues we need to address. The primary focus for management has been on building the network rather than connecting families and businesses. We need to do both and we need to do them better.

"For instance, we are moving to a construction model that will see our delivery partners install lead-ins and connection boxes to the outside of a home as the fibre is being rolled out in the street. The aim is to increase the number of homes and businesses that are more easily able to connect to the NBN when it becomes available in a neighbourhood.

"There is more to analyse, more to improve and much more industry collaboration needed but we are making progress as evidenced by the metrics we are reporting today."

Optimised Multi-Technology Mix

The company also reported that it is making solid progress towards the transition to a revised rollout model designed to enable the NBN to be built in a cost-effective way using the technology best matched to each area in Australia, as set out in the Commonwealth’s Statement of Expectations to NBN Co issued on 8 April 2014.

The renegotiation of the Definitive Agreements with Telstra is progressing well.

In addition, NBN Co is conducting Fibre to the Building trials in central Melbourne and Fibre to the Node build pilots in both Umina, NSW, and Epping, Victoria, in order to test construction methods and the end user experience ahead of a widescale rollout of additional access technologies.

The first in-premises technology test of Fibre-to-the-Node at Umina on the NSW Central Coast delivered raw download speeds of 105 megabits per second (Mbps) and upload speeds of 45 Mbps* covering a distance of around 100 metres.

"This is an important milestone in the rollout of the National Broadband Network," Mr Morrow said.

"It demonstrates that existing technologies such as the copper network are capable of playing a vital role in delivering high speed broadband to Australians."

Media enquiries

Andrew Sholl
0448 805 806
andrewsholl@nbnco.com.au

NBN Co Media Hotline
02 9927 4200
media@nbnco.com.au

Notes to editors

Download the NBN Co unaudited financial statement for the nine months ended 31 March 2014
NBN Co is committed to fulfilling the Federal Government’s policy goal of ensuring that Australians have access to fast broadband as soon and as cost-effectively as possible, as set out in the Federal Government’s Statement of Expectations to the company http://bit.ly/1p6t345
For more information, visit www.nbnco.com.au

^{**NBN Co provides services to its wholesale customers, telephone and internet service providers, and does not provide services directly to end users. This trial involved testing speeds over physical network layers rather than end user speeds. End user experience including the speeds actually achieved over the NBN depends on some factors outside our control like equipment quality, software, broadband plans and how the end user’s service provider designs its network.}