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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Read more about the process

*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.

^{^}nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.

#

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff

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Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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*

Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

Choose a provider in your area

Choose a provider

Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

#

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Read more for regional and remote Australia

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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*

+

nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

§

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

^

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

Choose a provider in your area

Choose a provider in your area

We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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Next steps

You're ready to change to a new nbn^® technology

Learn more about changing technologies

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*

Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

View more address information

*

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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Learn more

This location is connected to the nbn^® network

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2024

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NBN Co Annual Report FY24

12 September 2024

Download (PDF - 12 MB)

View accessible version: NBN Co Annual Report FY24

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NBN Co Half Year Report FY24

08 February 2024

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NBN Co RBS Transparency Report FY24

28 October 2024

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NBN Co Tax Transparency Report FY24

18 September 2024

2023

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NBN Co Annual Report FY23

14 September 2023

Download (PDF - 9 MB)

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NBN Co Half Year Report FY23

15 February 2023

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NBN Co RBS Transparency Report FY23

31 October 2023

Download (PDF - 313 KB)

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NBN Co Tax Transparency Report FY23

22 September 2023

2022

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NBN Co Annual Report FY22

27 September 2022

Download (PDF - 9 MB)

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NBN Co Half Year Report FY22

10 February 2022

Download (PDF - 756 KB)

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NBN Co HY1 FY22 Results Presentation

10 February 2022

Download (PDF - 2 MB)

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NBN Co RBS Transparency Report FY22

31 October 2022

Download (PDF - 316 KB)

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NBN Co Tax Transparency Report 2022

17 October 2022

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2021

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NBN Co Tax Transparency Report 2021

29 October 2021

Download (PDF - 125 KB)

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NBN Co Annual Report FY21

03 September 2021

Download (PDF - 8 MB)

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NBN Co FY21 Result Presentation

10 August 2021

Download (PDF - 5 MB)

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NBN Co Half Year Report FY21

12 February 2021

Download (PDF - 1 MB)

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NBN Co H1 FY21 Result Presentation

10 February 2021

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2020

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NBN Co Tax Transparency Report 2020

18 December 2020

Download (PDF - 46 KB)

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NBN Co Annual Report FY20

19 October 2020

Download (PDF - 7 MB)

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NBN Co Half Year Report FY20

11 February 2020

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2019

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NBN Co Tax Transparency Report 2019

02 December 2019

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NBN Co First Quarter Results FY20

12 November 2019

Download (PDF - 685 KB)

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NBN Co Limited Q3 Unaudited Primary Financial Statements

06 May 2019

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NBN Co Limited Q3 Unaudited Primary Financial Statements

06 May 2019

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NBN Co Half Year Report FY19

18 February 2019

Download (PDF - 3 MB)

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NBN Co Limited Unaudited Primary Financial Statements

19 November 2018

Download (PDF - 637 KB)

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NBN Annual Report

21 October 2019

Download (PDF - 4 MB)

2018

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NBN Co First Quarter Results 2017-2018

14 November 2017

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NBN Co Half Year Report FY18

12 February 2018

Download (PDF - 14 MB)

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NBN Co Third Quarter Results

10 May 2018

Download (PDF - 652 KB)

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NBN Co Annual Report 2018

31 October 2018

Download (PDF - 5 MB)

2017

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NBN Co Annual Report 2016-2017

14 November 2017

Download (PDF - 5 MB)

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NBN Co First Quarter Results 2017

08 November 2016

Download (PDF - 644 KB)

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NBN Co Annual Results Presentation 2016-2017

Download (PDF - 3 MB)

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NBN Co Half Year Report 2017

09 February 2017

Download (PDF - 4 MB)

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NBN Co Third Quarter Results 2017

11 May 2017

Download (PDF - 462 KB)

2016

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NBN Co Third Quarter Results 2016

06 May 2016

Download (PDF - 673 KB)

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NBN Co Annual Report 2015-16

20 September 2016

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NBN Co Half Year Financial Results Report 2016

05 February 2016

Download (PDF - 2 MB)

2015

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NBN Co Annual Report 2014-15

24 August 2015

Download (PDF - 4 MB)

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NBN Co Third Quarter Results 2015

27 May 2015

Download (PDF - 502 KB)

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NBN Co Half Year Report 2015

26 February 2015

Download (PDF - 6 MB)

2014

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NBN Co First Quarter Results September 2014

23 October 2014

Download (PDF - 617 KB)

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NBN Co Third Quarter March Results 2014

Download (PDF - 702 KB)

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NBN Co Annual Report 2014

28 August 2014

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2013

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Letter to NBN Co from Shareholder Ministers regarding the 2013 NBN Co Annual Report

24 October 2013

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NBN Co Annual Report 2013

24 October 2013

Download (PDF - 2 MB)

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NBN Co Half Year Report 2013

16 December 2014

Download (PDF - 5 MB)

2012

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NBN Co Annual Report 2012

NBN Co Annual Report 2012

Download (PDF - 9 MB)

2011

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NBN Co Annual Report 2011

Download (PDF - 7 MB)

2010

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NBN Co Annual Report 2010

Download (PDF - 4 MB)

2009

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NBN Co Annual Report 2009

Download (PDF - 2 MB)