nbn observes the caretaker conventions related to the upcoming Federal Election. During the Caretaker Period, nbn will apply these conventions while continuing business-as-usual operations of the company.
 

As a result of high traffic to the website, some services on our website are not currently working as expected. We’re working to resolve this as quickly as possible, and apologise for the inconvenience.
 

The nbn network is being impacted by Ex-Tropical Cyclone Alfred. Read the latest information by visiting our Important Updates page.

 

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Make more of your internet experience

Tips and hints

To help you enjoy a better online experience, we have come up with some simple tips to help you get more from your internet.

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Your experience, including the speeds actually achieved over the nbn network, depends on the nbn network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside our control (like your equipment quality, software, broadband plans, signal reception and how your service provider designs its network). Speeds may be impacted by the number of concurrent users on nbn’s Fixed Wireless network, including during busy periods. Satellite users may experience latency.