Wi-Fi is a way of connecting to the internet anywhere in your home without using wires. Keep in mind that a number of elements within your home have the potential to affect your Wi-Fi signal and internet speed – even if you’re on the right speed plan.
That’s why we’ve created the following steps to help you with your home set-up, whether you’re connecting for the first time or simply hoping to enhance your Wi-Fi capabilities around your premises.
Steps to help you with your home set-up
- Analyse your Wi-Fi signals
- Consider your modem location
- Check your modem features
- Expand your Wi-Fi coverage
- Additional tips
Key points
Your Wi-Fi signal loses its intensity as your device gets further away from your modem, which can potentially impact the quality of your internet experience.
A simple speed test can help you assess whether you may have Wi-Fi coverage issues within your home.
Speed test
A simple speed test will allow you to check for Wi-Fi coverage issues by comparing your speed when connected via an Ethernet cable and also via Wi-Fi at different points throughout your home.
To ensure you're getting the most accurate results, try to conduct your tests at a time when your connection won't be impacted by the use of other devices, such as streaming video on your television.
How to conduct a speed test
If you have a device, such as a laptop or desktop computer that you can plug an Ethernet cable into, start from step 1. If all your devices are Wi-Fi only, then start from step 4.
Plug your device into your modem via an Ethernet cable.
Using your device, open a web browser and head to the speed test website.
Run the test and take a note of your speed. Since you're connected by Ethernet cable, this speed should be the ‘fastest’ speed possible for your device.
Unplug the Ethernet cable (if you were using one) and connect to your Wi-Fi. Stand within one meter of your modem, ensuring nothing is in your path.
Run a speed test and take note of your speed. This un-obstructed connection should reveal the 'fastest' Wi-Fi speed possible for your device.
Move to another reference point within your home and repeat the speed test. Record your findings and repeat at different locations throughout your home.
Your results
Minimal difference in the recorded speeds:
If the speeds you recorded while connected by Ethernet, are similar to the speeds you recorded while connected by Wi-Fi, your Wi-Fi network coverage should be adequate and capable of providing consistent speeds.
If you conducted the test over Wi-Fi only, and the speeds you recorded at various locations in your home are similar to the speed you recorded while standing next to your modem, this too is an indication that your Wi-Fi network coverage should be adequate.
Note: If you are still unhappy with your speed it could be related to the type of plan you are on, or potentially an issue that needs to be investigated. Please contact your phone and internet provider.
Significant difference in the recorded speeds:
If your recorded speed over Ethernet is significantly faster than those recorded over Wi-Fi, or if some locations in your home are faster than others, this is an indication there is room for improvement with your existing home Wi-Fi coverage. Work through the following steps to optimise your connection.
Note: that the speed test result is influenced by a range of other factors, not just your Wi-Fi connection such as; how many other devices are using the connection at the same time, your broadband speed plan, wireless interference, broadband congestion (typically higher during peak times 7-11pm)
Key points
Try moving your modem to a central location – preferably off the ground and away from wireless interferences (such as those caused by microwaves).
When connecting your modem, take the time to ensure you have selected the optimal Wi-Fi band.
Where you place your modem matters
The physical objects between your device (laptop, phone, tablet) and your modem can play a big part in the quality of your Wi-Fi signal. Some materials that can significantly reduce your Wi-Fi signal include:
Thick walls – Brick, cement walls.
Metal panels – Cupboard doors, mirrors, shelves.
Appliances – Refrigerators, televisions, microwaves.
Tips on modem placement:
- Try to place your modem in a raised and central area (never on the floor).
- Avoid putting your modem behind the television or tucked away in a cupboard.
- Connect fixed devices, like your television, directly to your modem with an Ethernet cable.
- Keep in mind, the smaller the distance from the modem, the better the signal and faster the speed.
If you have a medical alarm connected to your modem, speak to your provider before moving your device as this may affect your alarm connectivity.
Original modem location
Distance and some materials can significantly reduce your Wi-Fi signal
Optimal modem location
A centrally located modem has potential to reach more of your home
Check for wireless interference
Wi-Fi signals from other networks and devices (like those from your neighbours), as well as non-Wi-Fi sources, have potential to overlap and cause wireless interferences that can slow down the speeds you receive. While this type of interference can often be inconsistent and difficult to detect, there are some known causes you can try to avoid:
- Microwave ovens
- Bluetooth devices
- Wireless security systems
- Cordless phones
To help minimise any potential wireless interference, try connecting to the 5Gz band of your modem whenever possible, or move your devices and modem away from known sources of interference.
Choose the optimal Wi-Fi band
The Wi-Fi band you connect to can have a big effect on the strength of your signal. When connecting to your modem for the first time you may see two networks on your device:
- [MyNetwork]
- [MyNetwork]_5G
These networks signify that your modem supports two Wi-Fi bands, which each operate on separate frequencies (2.4GHz and 5GHz).
When connecting to your Wi-Fi network, it’s best to choose the _5G network first, assuming your device recognises this as an option. Some newer modems will automatically select the best network for you. There are a handful of notable differences between each frequency:
2.4GHz
- Reaches further into your home
- Slower than 5GHz
- More susceptible to interference
2.4GHz generally offers more range and coverage but at a lower speed. 2.4GHz signals are better at penetrating thick walls and objects.
5GHz
- Doesn't reach as far as 2.4GHz
- Faster than 2.4GHz
- Less susceptible to interference
The 5GHz band generally provides higher speeds than 2.4GHz but has less range and coverage. The 5GHz band is less prone to interference.
Note: This information is based on repeated and thorough testing of a range of hardware within Australia.
Key points
Be sure to check whether yours is a standard or high-performing modem. Keep in mind, a high-performing modem has the potential to provide stronger Wi-Fi signal, strength and stability.
Once you’ve checked your modem features, consider upgrading your devices if necessary, such as your phone and laptop.
Check your modem
Some modems perform very differently to others. If you’re dissatisfied with the default device you were initially supplied with, you may want to consider upgrading to a high performance modem.
Standard modem
A standard, or default modem can impact your experience
High performance modem
A high powered modem has potential to provide stronger Wi-Fi signal, strength and stability.
Modem features to look out for:
Upgraded modems have a range of helpful features.
- Additional antennas: For potentially faster and more reliable Wi-Fi at a longer range, look for modems with antenna specifications referenced as “4x4” (four antennas that transmit data).
- Multiple Wi-Fi bands and band steering: Band steering devices will automatically select and push your device to the best band (2.4Ghz or 5Ghz).
- Active device management: Some retail service providers actively monitor and manage the Wi-Fi performance of your modem. This makes it easier for providers to help you with any issues.
- Beam forming: This feature allows devices to direct the Wi-Fi signal towards your modem, which can lead to higher signal strength, speed and stability.
- Supports additional access points: Additional access points like Wi-Fi extenders or Wi-Fi mesh can connect wirelessly to your existing modem to improve Wi-Fi signal in dead spots around your home.
We recommend that you do some research online and find the solution that works best for you, within your budget. Like most things in life you generally ‘get what you pay for’. As such usually the more expensive devices will perform better as they have higher quality components, more antennas, and a better build quality.
For more information about which device is right for you, please speak to your phone and internet provider.
Upgrade your devices
Older devices tend to have fewer internal antennas and support older Wi-Fi standards, which are slower. If you’re experiencing poor Wi-Fi connections using older devices, you may want to check the Wi-Fi performance using a newer device from the same location. This will help you work out if your older device may be the cause of any issues.
Key points
Consider investing in a Wi-Fi extender to improve the Wi-Fi coverage in your home.
A Wi-Fi mesh can also help by replacing the Wi-Fi connection from your existing modem.
Expand your Wi-Fi coverage
Wi-Fi extenders and mesh devices
Wi-Fi extenders and Wi-Fi mesh devices can broaden Wi-Fi coverage throughout your entire home, while also reducing the instances of dropouts and slow speeds due to limited Wi-Fi coverage. There are however some differences between the two:
Extenders
Wi-Fi extenders work with your existing modem to boost the Wi-Fi signal to additional areas of your home, but typically don’t provide as much Wi-Fi coverage as mesh devices. They may also broadcast a new network name, meaning you will have to select a new network on your device to connect to the extender.
Without an extender
In this diagram, signal is blocked by the refrigerator
With an extender
When you can’t move your modem, an extender is a good way to increase coverage in areas with low signal
Mesh
Wi-Fi mesh devices replace the Wi-Fi connection from your existing modem and generally provide more complete coverage. They also automatically connect your portable device to the strongest/closest Wi-Fi mesh node. Wi-Fi mesh systems are however more expensive than Wi-Fi extenders.
Key points
Try turning off your devices and modem before resetting/restarting them.
Turn off older devices when not in use.
Speak to a registered cabler about a range of options for improving your in-home cabling.
Examine your internal wiring
In the case of all nbn™ FTTN connections, the modem will plug into the main telephone wall outlet and your VoIP enabled phone will plug into your modem. If you have additional telephone wall sockets around your home, these may significantly weaken the performance and stability of your FTTN service. Speak to your registered cabler or electrician about isolating these from the main outlet.
Some older homes can have time-worn wiring that may also impact service. Please speak to your service provider or a registered cabler for advice or next steps.
Consider network cabling
Where practical, you could consider using physical network cabling from your modem to connect your fixed devices such as televisions, desktop computers and game consoles for best performance.
If you’re renovating or building, this might be a good time to invest in internal network cabling. To get started, consider the following:
- What devices do you use? Make a list of all your internet connected devices and services.
- Where do you need to use them? Mark where your devices and services need to be located on your floor plan.
Contact a registered cabler
A registered cabler can inspect your home and make changes that can improve your internal wiring. Here are some topics to discuss with your technician:
- Ask your registered cabler to connect your modem to the first telephone socket, it's usually located near your front door. If you're not happy with where your first socket is located, your technician might be able to re-cable to your preferred location for a first socket. For more technical information about this, refer to the Communications Alliance guide G649.
- Older homes often have older cables which can affect internet performance. Request an assessment of the age of your internal cables.
- Find out whether there are old telephone sockets in use in your home, and request they be isolated from the main outlet.
- The registered cabler can also assess your internal network and advise of any improvements you can make to increase coverage throughout your home.
Next steps
If you have completed steps one to five and you are still unhappy with your experience, it might be a good time for you to review your choice of speed plan that you have purchased from your phone and internet provider. You can also go to your phone and internet provider's website to see if they have more advice on improving your connection.
Key points
Your Wi-Fi signal loses its intensity as your device gets further away from your modem, which can potentially impact the quality of your internet experience.
A simple speed test can help you assess whether you may have Wi-Fi coverage issues within your home.
Speed test
A simple speed test will allow you to check for Wi-Fi coverage issues by comparing your speed when connected via an Ethernet cable and also via Wi-Fi at different points throughout your home.
To ensure you're getting the most accurate results, try to conduct your tests at a time when your connection won't be impacted by the use of other devices, such as streaming video on your television.
How to conduct a speed test
If you have a device, such as a laptop or desktop computer that you can plug an Ethernet cable into, start from step 1. If all your devices are Wi-Fi only, then start from step 4.
Plug your device into your modem via an Ethernet cable.
Using your device, open a web browser and head to the speed test website.
Run the test and take a note of your speed. Since you're connected by Ethernet cable, this speed should be the ‘fastest’ speed possible for your device.
Unplug the Ethernet cable (if you were using one) and connect to your Wi-Fi. Stand within one meter of your modem, ensuring nothing is in your path.
Run a speed test and take note of your speed. This un-obstructed connection should reveal the 'fastest' Wi-Fi speed possible for your device.
Move to another reference point within your home and repeat the speed test. Record your findings and repeat at different locations throughout your home.
Your results
Minimal difference in the recorded speeds:
If the speeds you recorded while connected by Ethernet, are similar to the speeds you recorded while connected by Wi-Fi, your Wi-Fi network coverage should be adequate and capable of providing consistent speeds.
If you conducted the test over Wi-Fi only, and the speeds you recorded at various locations in your home are similar to the speed you recorded while standing next to your modem, this too is an indication that your Wi-Fi network coverage should be adequate.
Note: If you are still unhappy with your speed it could be related to the type of plan you are on, or potentially an issue that needs to be investigated. Please contact your phone and internet provider.
Significant difference in the recorded speeds:
If your recorded speed over Ethernet is significantly faster than those recorded over Wi-Fi, or if some locations in your home are faster than others, this is an indication there is room for improvement with your existing home Wi-Fi coverage. Work through the following steps to optimise your connection.
Note: that the speed test result is influenced by a range of other factors, not just your Wi-Fi connection such as; how many other devices are using the connection at the same time, your broadband speed plan, wireless interference, broadband congestion (typically higher during peak times 7-11pm)
Key points
Try moving your modem to a central location – preferably off the ground and away from wireless interferences (such as those caused by microwaves).
When connecting your modem, take the time to ensure you have selected the optimal Wi-Fi band.
Where you place your modem matters
The physical objects between your device (laptop, phone, tablet) and your modem can play a big part in the quality of your Wi-Fi signal. Some materials that can significantly reduce your Wi-Fi signal include:
Thick walls – Brick, cement walls.
Metal panels – Cupboard doors, mirrors, shelves.
Appliances – Refrigerators, televisions, microwaves.
Tips on modem placement:
- Try to place your modem in a raised and central area (never on the floor).
- Avoid putting your modem behind the television or tucked away in a cupboard.
- Connect fixed devices, like your television, directly to your modem with an Ethernet cable.
- Keep in mind, the smaller the distance from the modem, the better the signal and faster the speed.
If you have a medical alarm connected to your modem, speak to your provider before moving your device as this may affect your alarm connectivity.
Original modem location
Distance and some materials can significantly reduce your Wi-Fi signal
Optimal modem location
A centrally located modem has potential to reach more of your home
Check for wireless interference
Wi-Fi signals from other networks and devices (like those from your neighbours), as well as non-Wi-Fi sources, have potential to overlap and cause wireless interferences that can slow down the speeds you receive. While this type of interference can often be inconsistent and difficult to detect, there are some known causes you can try to avoid:
- Microwave ovens
- Bluetooth devices
- Wireless security systems
- Cordless phones
To help minimise any potential wireless interference, try connecting to the 5Gz band of your modem whenever possible, or move your devices and modem away from known sources of interference.
Choose the optimal Wi-Fi band
The Wi-Fi band you connect to can have a big effect on the strength of your signal. When connecting to your modem for the first time you may see two networks on your device:
- [MyNetwork]
- [MyNetwork]_5G
These networks signify that your modem supports two Wi-Fi bands, which each operate on separate frequencies (2.4GHz and 5GHz).
When connecting to your Wi-Fi network, it’s best to choose the _5G network first, assuming your device recognises this as an option. Some newer modems will automatically select the best network for you. There are a handful of notable differences between each frequency:
2.4GHz
- Reaches further into your home
- Slower than 5GHz
- More susceptible to interference
2.4GHz generally offers more range and coverage but at a lower speed. 2.4GHz signals are better at penetrating thick walls and objects.
5GHz
- Doesn't reach as far as 2.4GHz
- Faster than 2.4GHz
- Less susceptible to interference
The 5GHz band generally provides higher speeds than 2.4GHz but has less range and coverage. The 5GHz band is less prone to interference.
Note: This information is based on repeated and thorough testing of a range of hardware within Australia.
Key points
Be sure to check whether yours is a standard or high-performing modem. Keep in mind, a high-performing modem has the potential to provide stronger Wi-Fi signal, strength and stability.
Once you’ve checked your modem features, consider upgrading your devices if necessary, such as your phone and laptop.
Check your modem
Some modems perform very differently to others. If you’re dissatisfied with the default device you were initially supplied with, you may want to consider upgrading to a high performance modem.
Standard modem
A standard, or default modem can impact your experience
High performance modem
A high powered modem has potential to provide stronger Wi-Fi signal, strength and stability.
Modem features to look out for:
Upgraded modems have a range of helpful features.
- Additional antennas: For potentially faster and more reliable Wi-Fi at a longer range, look for modems with antenna specifications referenced as “4x4” (four antennas that transmit data).
- Multiple Wi-Fi bands and band steering: Band steering devices will automatically select and push your device to the best band (2.4Ghz or 5Ghz).
- Active device management: Some retail service providers actively monitor and manage the Wi-Fi performance of your modem. This makes it easier for providers to help you with any issues.
- Beam forming: This feature allows devices to direct the Wi-Fi signal towards your modem, which can lead to higher signal strength, speed and stability.
- Supports additional access points: Additional access points like Wi-Fi extenders or Wi-Fi mesh can connect wirelessly to your existing modem to improve Wi-Fi signal in dead spots around your home.
We recommend that you do some research online and find the solution that works best for you, within your budget. Like most things in life you generally ‘get what you pay for’. As such usually the more expensive devices will perform better as they have higher quality components, more antennas, and a better build quality.
For more information about which device is right for you, please speak to your phone and internet provider.
Upgrade your devices
Older devices tend to have fewer internal antennas and support older Wi-Fi standards, which are slower. If you’re experiencing poor Wi-Fi connections using older devices, you may want to check the Wi-Fi performance using a newer device from the same location. This will help you work out if your older device may be the cause of any issues.
Key points
Consider investing in a Wi-Fi extender to improve the Wi-Fi coverage in your home.
A Wi-Fi mesh can also help by replacing the Wi-Fi connection from your existing modem.
Expand your Wi-Fi coverage
Wi-Fi extenders and mesh devices
Wi-Fi extenders and Wi-Fi mesh devices can broaden Wi-Fi coverage throughout your entire home, while also reducing the instances of dropouts and slow speeds due to limited Wi-Fi coverage. There are however some differences between the two:
Extenders
Wi-Fi extenders work with your existing modem to boost the Wi-Fi signal to additional areas of your home, but typically don’t provide as much Wi-Fi coverage as mesh devices. They may also broadcast a new network name, meaning you will have to select a new network on your device to connect to the extender.
Without an extender
In this diagram, signal is blocked by the refrigerator
With an extender
When you can’t move your modem, an extender is a good way to increase coverage in areas with low signal
Mesh
Wi-Fi mesh devices replace the Wi-Fi connection from your existing modem and generally provide more complete coverage. They also automatically connect your portable device to the strongest/closest Wi-Fi mesh node. Wi-Fi mesh systems are however more expensive than Wi-Fi extenders.
Key points
Try turning off your devices and modem before resetting/restarting them.
Turn off older devices when not in use.
Speak to a registered cabler about a range of options for improving your in-home cabling.
Examine your internal wiring
In the case of all nbn™ FTTN connections, the modem will plug into the main telephone wall outlet and your VoIP enabled phone will plug into your modem. If you have additional telephone wall sockets around your home, these may significantly weaken the performance and stability of your FTTN service. Speak to your registered cabler or electrician about isolating these from the main outlet.
Some older homes can have time-worn wiring that may also impact service. Please speak to your service provider or a registered cabler for advice or next steps.
Consider network cabling
Where practical, you could consider using physical network cabling from your modem to connect your fixed devices such as televisions, desktop computers and game consoles for best performance.
If you’re renovating or building, this might be a good time to invest in internal network cabling. To get started, consider the following:
- What devices do you use? Make a list of all your internet connected devices and services.
- Where do you need to use them? Mark where your devices and services need to be located on your floor plan.
Contact a registered cabler
A registered cabler can inspect your home and make changes that can improve your internal wiring. Here are some topics to discuss with your technician:
- Ask your registered cabler to connect your modem to the first telephone socket, it's usually located near your front door. If you're not happy with where your first socket is located, your technician might be able to re-cable to your preferred location for a first socket. For more technical information about this, refer to the Communications Alliance guide G649.
- Older homes often have older cables which can affect internet performance. Request an assessment of the age of your internal cables.
- Find out whether there are old telephone sockets in use in your home, and request they be isolated from the main outlet.
- The registered cabler can also assess your internal network and advise of any improvements you can make to increase coverage throughout your home.
Next steps
If you have completed steps one to five and you are still unhappy with your experience, it might be a good time for you to review your choice of speed plan that you have purchased from your phone and internet provider. You can also go to your phone and internet provider's website to see if they have more advice on improving your connection.
- Analyse your Wi-Fi signals
- Consider your modem location
- Check your modem features
- Expand your Wi-Fi coverage
- Additional tips
Key points
Your Wi-Fi signal loses its intensity as your device gets further away from your modem, which can potentially impact the quality of your internet experience.
A simple speed test can help you assess whether you may have Wi-Fi coverage issues within your home.
Speed test
A simple speed test will allow you to check for Wi-Fi coverage issues by comparing your speed when connected via an Ethernet cable and also via Wi-Fi at different points throughout your home.
To ensure you're getting the most accurate results, try to conduct your tests at a time when your connection won't be impacted by the use of other devices, such as streaming video on your television.
How to conduct a speed test
If you have a device, such as a laptop or desktop computer that you can plug an Ethernet cable into, start from step 1. If all your devices are Wi-Fi only, then start from step 4.
Plug your device into your modem via an Ethernet cable.
Using your device, open a web browser and head to a speed test website such as www.speedtest.net.
Run the test and take a note of your speed. Since you're connected by Ethernet cable, this speed should be the ‘fastest’ speed possible for your device.
Unplug the Ethernet cable (if you were using one) and connect to your Wi-Fi. Stand within one meter of your modem, ensuring nothing is in your path.
Run a speed test and take note of your speed. This un-obstructed connection should reveal the 'fastest' Wi-Fi speed possible for your device.
Move to another reference point within your home and repeat the speed test. Record your findings and repeat at different locations throughout your home.
Your results
If the speeds you recorded while connected by Ethernet, are similar to the speeds you recorded while connected by Wi-Fi, your Wi-Fi network coverage should be adequate and capable of providing consistent speeds.
If you conducted the test over Wi-Fi only, and the speeds you recorded at various locations in your home are similar to the speed you recorded while standing next to your modem, this too is an indication that your Wi-Fi network coverage should be adequate.
Note: If you are still unhappy with your speed it could be related to the type of plan you are on, or potentially an issue that needs to be investigated. Please contact your phone and internet provider.
If your recorded speed over Ethernet is significantly faster than those recorded over Wi-Fi, or if some locations in your home are faster than others, this is an indication there is room for improvement with your existing home Wi-Fi coverage. Work through the following steps to optimise your connection.
Note: that the speed test result is influenced by a range of other factors, not just your Wi-Fi connection such as; how many other devices are using the connection at the same time, your broadband speed plan, wireless interference, broadband congestion (typically higher during peak times 7-11pm)
Key points
Try moving your modem to a central location – preferably off the ground and away from wireless interferences (such as those caused by microwaves).
When connecting your modem, take the time to ensure you have selected the optimal Wi-Fi band.
Where you place your modem matters
The physical objects between your device (laptop, phone, tablet) and your modem can play a big part in the quality of your Wi-Fi signal. Some materials that can significantly reduce your Wi-Fi signal include:
Thick walls – Brick, cement walls.
Metal panels – Cupboard doors, mirrors, shelves.
Appliances – Refrigerators, televisions, microwaves.
Tips on modem placement:
- Try to place your modem in a raised and central area (never on the floor).
- Avoid putting your modem behind the television or tucked away in a cupboard.
- Connect fixed devices, like your television, directly to your modem with an Ethernet cable.
- Keep in mind, the smaller the distance from the modem, the better the signal and faster the speed.
If you have a medical alarm connected to your modem, speak to your provider before moving your device as this may affect your alarm connectivity.
Original modem location
Distance and some materials can significantly reduce your Wi-Fi signal
Optimal modem location
A centrally located modem has potential to reach more of your home
Check for wireless interference
Wi-Fi signals from other networks and devices (like those from your neighbours), as well as non-Wi-Fi sources, have potential to overlap and cause wireless interferences that can slow down the speeds you receive. While this type of interference can often be inconsistent and difficult to detect, there are some known causes you can try to avoid:
- Microwave ovens
- Bluetooth devices
- Wireless security systems
- Cordless phones
To help minimise any potential wireless interference, try connecting to the 5Gz band of your modem whenever possible, or move your devices and modem away from known sources of interference.
Choose the optimal Wi-Fi band
The Wi-Fi band you connect to can have a big effect on the strength of your signal. When connecting to your modem for the first time you may see two networks on your device:
- [MyNetwork]
- [MyNetwork]_5G
These networks signify that your modem supports two Wi-Fi bands, which each operate on separate frequencies (2.4GHz and 5GHz).
When connecting to your Wi-Fi network, it’s best to choose the _5G network first, assuming your device recognises this as an option. Some newer modems will automatically select the best network for you. There are a handful of notable differences between each frequency:
2.4GHz
- Reaches further into your home
- Slower than 5GHz
- More susceptible to interference
2.4GHz generally offers more range and coverage but at a lower speed. 2.4GHz signals are better at penetrating thick walls and objects.
5GHz
- Doesn't reach as far as 2.4GHz
- Faster than 2.4GHz
- Less susceptible to interference
The 5GHz band generally provides higher speeds than 2.4GHz but has less range and coverage. The 5GHz band is less prone to interference.
Note: This information is based on repeated and thorough testing of a range of hardware within Australia.
Key points
Be sure to check whether yours is a standard or high-performing modem. Keep in mind, a high-performing modem has the potential to provide stronger Wi-Fi signal, strength and stability.
Once you’ve checked your modem features, consider upgrading your devices if necessary, such as your phone and laptop.
Check your modem
Some modems perform very differently to others. If you’re dissatisfied with the default device you were initially supplied with, you may want to consider upgrading to a high performance modem.
Standard modem
A standard, or default modem can impact your experience
High performance modem
A high powered modem has potential to provide stronger Wi-Fi signal, strength and stability.
Modem features to look out for:
Upgraded modems have a range of helpful features.
Additional antennas
For potentially faster and more reliable Wi-Fi at a longer range, look for modems with antenna specifications referenced as “4x4” (four antennas that transmit data).
Multiple Wi-Fi bands and band steering
Band steering devices will automatically select and push your device to the best band (2.4Ghz or 5Ghz).
Active device management
Some retail service providers actively monitor and manage the Wi-Fi performance of your modem. This makes it easier for providers to help you with any issues.
We recommend that you do some research online and find the solution that works best for you, within your budget. Like most things in life you generally ‘get what you pay for’. As such usually the more expensive devices will perform better as they have higher quality components, more antennas, and a better build quality.
For more information about which device is right for you, please speak to your phone and internet provider.
Upgrade your devices
Older devices tend to have fewer internal antennas and support older Wi-Fi standards, which are slower. If you’re experiencing poor Wi-Fi connections using older devices, you may want to check the Wi-Fi performance using a newer device from the same location. This will help you work out if your older device may be the cause of any issues.
Key points
Consider investing in a Wi-Fi extender to improve the Wi-Fi coverage in your home.
A Wi-Fi mesh can also help by replacing the Wi-Fi connection from your existing modem.
Expand your Wi-Fi coverage
Wi-Fi extenders and mesh devices
Wi-Fi extenders and Wi-Fi mesh devices can broaden Wi-Fi coverage throughout your entire home, while also reducing the instances of dropouts and slow speeds due to limited Wi-Fi coverage. There are however some differences between the two:
Extenders
Wi-Fi extenders work with your existing modem to boost the Wi-Fi signal to additional areas of your home, but typically don’t provide as much Wi-Fi coverage as mesh devices. They may also broadcast a new network name, meaning you will have to select a new network on your device to connect to the extender.
Mesh
Wi-Fi mesh devices replace the Wi-Fi connection from your existing modem and generally provide more complete coverage. They also automatically connect your portable device to the strongest/closest Wi-Fi mesh node. Wi-Fi mesh systems are however more expensive than Wi-Fi extenders.
Without an extender
In this diagram, signal is blocked by the refrigerator
With an extender
When you can’t move your modem, an extender is a good way to increase coverage in areas with low signal
Key points
Try turning off your devices and modem before resetting/restarting them.
Turn off older devices when not in use.
Speak to a registered cabler about a range of options for improving your in-home cabling.
Examine your internal wiring
In the case of all nbn™ FTTN connections, the modem will plug into the main telephone wall outlet and your VoIP enabled phone will plug into your modem. If you have additional telephone wall sockets around your home, these may significantly weaken the performance and stability of your FTTN service. Speak to your registered cabler or electrician about isolating these from the main outlet.
Some older homes can have time-worn wiring that may also impact service. Please speak to your service provider or a registered cabler for advice or next steps.
Consider network cabling
Where practical, you could consider using physical network cabling from your modem to connect your fixed devices such as televisions, desktop computers and game consoles for best performance.
If you’re renovating or building, this might be a good time to invest in internal network cabling. To get started, consider the following:
- What devices do you use? Make a list of all your internet connected devices and services.
- Where do you need to use them? Mark where your devices and services need to be located on your floor plan.
Contact a registered cabler
A registered cabler can inspect your home and make changes that can improve your internal wiring. Here are some topics to discuss with your technician:
- Ask your registered cabler to connect your modem to the first telephone socket, it's usually located near your front door. If you're not happy with where your first socket is located, your technician might be able to re-cable to your preferred location for a first socket. For more technical information about this, refer to the Communications Alliance guide G649.
- Older homes often have older cables which can affect internet performance. Request an assessment of the age of your internal cables.
- Find out whether there are old telephone sockets in use in your home, and request they be isolated from the main outlet.
- The registered cabler can also assess your internal network and advise of any improvements you can make to increase coverage throughout your home.
Next steps
If you have completed steps one to five and you are still unhappy with your experience, it might be a good time for you to review your choice of speed plan that you have purchased from your phone and internet provider. You can also go to your phone and internet provider's website to see if they have more advice on improving your connection.
Key points
Your Wi-Fi signal loses its intensity as your device gets further away from your modem, which can potentially impact the quality of your internet experience.
A simple speed test can help you assess whether you may have Wi-Fi coverage issues within your home.
Speed test
A simple speed test will allow you to check for Wi-Fi coverage issues by comparing your speed when connected via an Ethernet cable and also via Wi-Fi at different points throughout your home.
To ensure you're getting the most accurate results, try to conduct your tests at a time when your connection won't be impacted by the use of other devices, such as streaming video on your television.
How to conduct a speed test
If you have a device, such as a laptop or desktop computer that you can plug an Ethernet cable into, start from step 1. If all your devices are Wi-Fi only, then start from step 4.
Plug your device into your modem via an Ethernet cable.
Using your device, open a web browser and head to a speed test website such as www.speedtest.net.
Run the test and take a note of your speed. Since you're connected by Ethernet cable, this speed should be the ‘fastest’ speed possible for your device.
Unplug the Ethernet cable (if you were using one) and connect to your Wi-Fi. Stand within one meter of your modem, ensuring nothing is in your path.
Run a speed test and take note of your speed. This un-obstructed connection should reveal the 'fastest' Wi-Fi speed possible for your device.
Move to another reference point within your home and repeat the speed test. Record your findings and repeat at different locations throughout your home.
Your results
If the speeds you recorded while connected by Ethernet, are similar to the speeds you recorded while connected by Wi-Fi, your Wi-Fi network coverage should be adequate and capable of providing consistent speeds.
If you conducted the test over Wi-Fi only, and the speeds you recorded at various locations in your home are similar to the speed you recorded while standing next to your modem, this too is an indication that your Wi-Fi network coverage should be adequate.
Note: If you are still unhappy with your speed it could be related to the type of plan you are on, or potentially an issue that needs to be investigated. Please contact your phone and internet provider.
If your recorded speed over Ethernet is significantly faster than those recorded over Wi-Fi, or if some locations in your home are faster than others, this is an indication there is room for improvement with your existing home Wi-Fi coverage. Work through the following steps to optimise your connection.
Note: that the speed test result is influenced by a range of other factors, not just your Wi-Fi connection such as; how many other devices are using the connection at the same time, your broadband speed plan, wireless interference, broadband congestion (typically higher during peak times 7-11pm)
Key points
Try moving your modem to a central location – preferably off the ground and away from wireless interferences (such as those caused by microwaves).
When connecting your modem, take the time to ensure you have selected the optimal Wi-Fi band.
Where you place your modem matters
The physical objects between your device (laptop, phone, tablet) and your modem can play a big part in the quality of your Wi-Fi signal. Some materials that can significantly reduce your Wi-Fi signal include:
Thick walls – Brick, cement walls.
Metal panels – Cupboard doors, mirrors, shelves.
Appliances – Refrigerators, televisions, microwaves.
Tips on modem placement:
- Try to place your modem in a raised and central area (never on the floor).
- Avoid putting your modem behind the television or tucked away in a cupboard.
- Connect fixed devices, like your television, directly to your modem with an Ethernet cable.
- Keep in mind, the smaller the distance from the modem, the better the signal and faster the speed.
If you have a medical alarm connected to your modem, speak to your provider before moving your device as this may affect your alarm connectivity.
Original modem location
Distance and some materials can significantly reduce your Wi-Fi signal
Optimal modem location
A centrally located modem has potential to reach more of your home
Check for wireless interference
Wi-Fi signals from other networks and devices (like those from your neighbours), as well as non-Wi-Fi sources, have potential to overlap and cause wireless interferences that can slow down the speeds you receive. While this type of interference can often be inconsistent and difficult to detect, there are some known causes you can try to avoid:
- Microwave ovens
- Bluetooth devices
- Wireless security systems
- Cordless phones
To help minimise any potential wireless interference, try connecting to the 5Gz band of your modem whenever possible, or move your devices and modem away from known sources of interference.
Choose the optimal Wi-Fi band
The Wi-Fi band you connect to can have a big effect on the strength of your signal. When connecting to your modem for the first time you may see two networks on your device:
- [MyNetwork]
- [MyNetwork]_5G
These networks signify that your modem supports two Wi-Fi bands, which each operate on separate frequencies (2.4GHz and 5GHz).
When connecting to your Wi-Fi network, it’s best to choose the _5G network first, assuming your device recognises this as an option. Some newer modems will automatically select the best network for you. There are a handful of notable differences between each frequency:
2.4GHz
- Reaches further into your home
- Slower than 5GHz
- More susceptible to interference
2.4GHz generally offers more range and coverage but at a lower speed. 2.4GHz signals are better at penetrating thick walls and objects.
5GHz
- Doesn't reach as far as 2.4GHz
- Faster than 2.4GHz
- Less susceptible to interference
The 5GHz band generally provides higher speeds than 2.4GHz but has less range and coverage. The 5GHz band is less prone to interference.
Note: This information is based on repeated and thorough testing of a range of hardware within Australia.
Key points
Be sure to check whether yours is a standard or high-performing modem. Keep in mind, a high-performing modem has the potential to provide stronger Wi-Fi signal, strength and stability.
Once you’ve checked your modem features, consider upgrading your devices if necessary, such as your phone and laptop.
Check your modem
Some modems perform very differently to others. If you’re dissatisfied with the default device you were initially supplied with, you may want to consider upgrading to a high performance modem.
Standard modem
A standard, or default modem can impact your experience
High performance modem
A high powered modem has potential to provide stronger Wi-Fi signal, strength and stability.
Modem features to look out for:
Upgraded modems have a range of helpful features.
Additional antennas
For potentially faster and more reliable Wi-Fi at a longer range, look for modems with antenna specifications referenced as “4x4” (four antennas that transmit data).
Multiple Wi-Fi bands and band steering
Band steering devices will automatically select and push your device to the best band (2.4Ghz or 5Ghz).
Active device management
Some retail service providers actively monitor and manage the Wi-Fi performance of your modem. This makes it easier for providers to help you with any issues.
We recommend that you do some research online and find the solution that works best for you, within your budget. Like most things in life you generally ‘get what you pay for’. As such usually the more expensive devices will perform better as they have higher quality components, more antennas, and a better build quality.
For more information about which device is right for you, please speak to your phone and internet provider.
Upgrade your devices
Older devices tend to have fewer internal antennas and support older Wi-Fi standards, which are slower. If you’re experiencing poor Wi-Fi connections using older devices, you may want to check the Wi-Fi performance using a newer device from the same location. This will help you work out if your older device may be the cause of any issues.
Key points
Consider investing in a Wi-Fi extender to improve the Wi-Fi coverage in your home.
A Wi-Fi mesh can also help by replacing the Wi-Fi connection from your existing modem.
Expand your Wi-Fi coverage
Wi-Fi extenders and mesh devices
Wi-Fi extenders and Wi-Fi mesh devices can broaden Wi-Fi coverage throughout your entire home, while also reducing the instances of dropouts and slow speeds due to limited Wi-Fi coverage. There are however some differences between the two:
Extenders
Wi-Fi extenders work with your existing modem to boost the Wi-Fi signal to additional areas of your home, but typically don’t provide as much Wi-Fi coverage as mesh devices. They may also broadcast a new network name, meaning you will have to select a new network on your device to connect to the extender.
Mesh
Wi-Fi mesh devices replace the Wi-Fi connection from your existing modem and generally provide more complete coverage. They also automatically connect your portable device to the strongest/closest Wi-Fi mesh node. Wi-Fi mesh systems are however more expensive than Wi-Fi extenders.
Without an extender
In this diagram, signal is blocked by the refrigerator
With an extender
When you can’t move your modem, an extender is a good way to increase coverage in areas with low signal
Key points
Try turning off your devices and modem before resetting/restarting them.
Turn off older devices when not in use.
Speak to a registered cabler about a range of options for improving your in-home cabling.
Examine your internal wiring
In the case of all nbn™ FTTN connections, the modem will plug into the main telephone wall outlet and your VoIP enabled phone will plug into your modem. If you have additional telephone wall sockets around your home, these may significantly weaken the performance and stability of your FTTN service. Speak to your registered cabler or electrician about isolating these from the main outlet.
Some older homes can have time-worn wiring that may also impact service. Please speak to your service provider or a registered cabler for advice or next steps.
Consider network cabling
Where practical, you could consider using physical network cabling from your modem to connect your fixed devices such as televisions, desktop computers and game consoles for best performance.
If you’re renovating or building, this might be a good time to invest in internal network cabling. To get started, consider the following:
- What devices do you use? Make a list of all your internet connected devices and services.
- Where do you need to use them? Mark where your devices and services need to be located on your floor plan.
Contact a registered cabler
A registered cabler can inspect your home and make changes that can improve your internal wiring. Here are some topics to discuss with your technician:
- Ask your registered cabler to connect your modem to the first telephone socket, it's usually located near your front door. If you're not happy with where your first socket is located, your technician might be able to re-cable to your preferred location for a first socket. For more technical information about this, refer to the Communications Alliance guide G649.
- Older homes often have older cables which can affect internet performance. Request an assessment of the age of your internal cables.
- Find out whether there are old telephone sockets in use in your home, and request they be isolated from the main outlet.
- The registered cabler can also assess your internal network and advise of any improvements you can make to increase coverage throughout your home.
Next steps
If you have completed steps one to five and you are still unhappy with your experience, it might be a good time for you to review your choice of speed plan that you have purchased from your phone and internet provider. You can also go to your phone and internet provider's website to see if they have more advice on improving your connection.
