A guide to getting connected

Useful information for your location

How to optimise your experience at home

Upgrade your nbn technology

Choosing the right speed on the nbn network

Technology choice program

Relocating or removing your nbn supplied equipment

Moving home

Who to contact

Contact your provider for:

Loss of phone or internet connection including outages/dropouts
Issues getting connected
Concerns about speed
Missing equipment
Missing or incorrect address
Appointments including technician hasn't turned up
Service connection delays

See a list of providers

Contact nbn for:

Damages to property or nbn equipment
Contractor conduct and workmanship
Equipment/technology location

Who to contact

Contact your provider for:

Loss of phone or internet connection including outages/dropouts
Issues getting connected
Concerns about speed
Missing equipment
Missing or incorrect address
Appointments including technician hasn't turned up
Service connection delays

See a list of providers

Contact nbn for:

Damages to property or nbn equipment
Contractor conduct and workmanship
Equipment/technology location

Useful information for your location

Choose a provider and order a plan

You have a choice of speeds

In-home setup and optimisation

Upgrade your nbn technology

Granny flats

Renters and landlords

Relocating or removing your nbn supplied equipment

Moving home

Premises that require trenching

Installation advice for FTTN connections

When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.

Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.

To prepare for your service over the nbn network, simply set up your VDSL2 compatible modem as per the instructions given by your service provider. This modem should have been supplied by your service provider, or if you already have a modem, it must be a VDSL2 compatible modem for it to work over the nbn network. Your VDSL2 compatible modem will connect to your existing telephone wall socket, so you’ll need to find a place close to this.

nbn FTTN Preparing guide

Download (PDF - 2 MB)

Installation advice for FTTP connections

When you call to switch your landline phone or internet service to the nbn network, your service provider should make an appointment for an nbn approved installer to come to your premises and install your nbn supplied equipment.

What does installation involve?

If the outside of your property hasn’t been connected to the nbn network yet, a free, standard installation will include connecting the fibre optic cable from your street to the nbn utility box installed on the outside of your premises.
Your nbn approved installer will connect a fibre optic cable from the nbn utility box outside your premises to the nbn connection box that will be installed inside your premises.
You have two options available for the installation of the nbn™ connection box inside your premises:

Power Supply with Battery Backup: A separate Power Supply box (which includes Battery Backup) will be included in this installation. This means selected phone and internet services will work for up to five hours (including a manually activated emergency reserve) if there is a power failure. If you want the certainty of access to a phone or broadband service (for a limited period) during a power outage, Battery Backup is recommended.

Standard Power Supply: This is a smaller and neater installation, with only the nbn connection box installed on the inside wall. If you choose to order the Standard Power Supply, you won’t be able to use landline phone or internet services during a power outage.
Your nbn approved installer will test that the nbn connection box and existing fibre optic cable equipment are working.

This is the first stage of connecting to the nbn network. Additional equipment, such as your service provider’s supplied gateway (router), will be installed at a later date that they will determine.

nbn FTTP Preparing guide

Download (PDF - 2 MB)

Installation advice for FTTB connections

When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.

Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.

To prepare for your service over the nbn network, simply set up your VDSL2 compatible modem as per the instructions given by your service provider. This modem should have been supplied by your service provider, or if you already have a modem, it must be a VDSL2 compatible modem for it to work over the nbn network.

nbn FTTB Preparing guide

Download (PDF - 2 MB)

Installation advice for HFC connections

When you call to switch your landline phone and/or internet service to the nbn access network, your service provider will make an appointment for an nbn approved installer to come to your property and install your nbn supplied equipment.

What does installation involve?

Connecting a Hybrid Fibre Coaxial (HFC) cable from your street to an nbn utility box installed on the outside of your property (also known as a Property Connection Device).
Accessing the HFC wall outlet (inside your property) that connects to the nbn utility box. They will then connect your nbn connection box to your HFC wall outlet using a coaxial fly lead. If you don’t have a compatible HFC wall outlet, an nbn approved technician may install a new wall outlet (the connecting cable must run 40m or less from the nbn utility box on your property to the new wall outlet).
If you have pay TV, your technician will also install a splitter to allow both the pay TV and nbn network to run from the one wall outlet.
Your technician will test the connection to make sure your nbn connection box and the existing cabling are working.

Note: If any additional internal wiring or cabling needs to be installed, this must be arranged directly with a registered cabler (charges may apply).

This is the first stage of connecting to the nbn network. Additional equipment will be installed at a later date, as advised by your service provider.

nbn HFC Preparing guide

Download (PDF - 2 MB)

Installation advice for FTTC connections

When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.

Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.

nbn FTTC Preparing guide

Download (PDF - 2 MB)

Learn more about FTTC

Installation advice for Fixed Wireless connections

Standard install process

When you place an order for an nbn powered plan with the service provider of your choice, you will receive an appointment for an nbn installer to attend the premises and test for a Fixed Wireless signal. Once the signal is acquired, the installer may put the nbn outdoor antenna on the roof of the main premises, under the eaves or on a wall. The nbn outdoor antenna can also be put on powered buildings (like a shed or garage) close to the main premises, with the nbn connection box inside the same building.

Non-standard install process

If you are unable to receive a suitable Fixed Wireless signal at your main premises, we will check whether one can be reached at another appropriate location on your property. If a suitable signal can be located, your installer will advise whether a non-standard install may be possible.

All non-standard installations must be carried out by an nbn approved installer. It’s important to note that nbn will not be able to install nbn supplied Fixed Wireless equipment on any resident-provided, non-standard structure. It is not possible for nbn to determine whether infrastructure supplied or organised by a resident meets the necessary requirements.

If you would like to proceed with a non-standard install, your nbn installer will locate the ideal site for the antenna. If necessary, they will set up a ground mounted pole to achieve a suitable signal. This may happen during a subsequent site visit.

After a signal is successfully received, your installer will connect the cable from the nbn outdoor antenna to the main premises. Your installer will then place an nbn connection box inside the main premises or in a powered building nearby.

To connect to the internet, you will need to plug your modem into the nbn connection box. Your modem will need to be supplied by you or your service provider.

Learn more about Fixed Wireless

Installation advice for Sky Muster satellite connections

When you contact your service provider to connect to a plan powered by nbn^® Sky Muster^® or Sky Muster^® Plus they will arrange a time for an nbn approved technician to call you and organise a visit to your premises to connect you.

They should also provide instructions on how to set up your equipment so that, on your scheduled installation date, you’ll be all set to start enjoying services over nbn Sky Muster satellite technology.

nbn does not currently charge your service provider for a standard installation of nbn supplied equipment but remember to ask your preferred service provider if they have any other fees.

On the day of installation

Your nbn approved technician will discuss with you what equipment will be installed and where it will go. A standard installation will normally take two to four hours.

Please talk to your technician if you’d like your installation done in a particular way, as there may be costs associated with a non-standard installation.

What nbn supplied equipment will be installed?

An nbn Sky Muster satellite dish on the roof of your premises or under the eaves.
A cable that runs between the nbn supplied satellite dish and the nbn connection box.
A wall outlet at the point that the cable enters your premises.
The nbn connection box.

nbn Preparing Guide

Download (PDF - 7 MB)

Our data indicates this premises is part of a new development

If you’re preparing to move in, please contact the developer for more information. If you are the developer of this property, please speak to your nbn New Developments representative or contact us at newdevelopments@nbnco.com.au.

We expect to have more information about the availability and technology in your area soon

Please check back periodically for updates on when your premises will be ready to connect.

Fibre to the Premises (FTTP)

All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn Fibre to the Premises (FTTP) connection is used when fibre optic cabling connects the nbn network directly to your premises.

Fibre optic cables are connected directly to the nbn utility box outside the premises. Then the nbn network is connected to the nbn connection box inside the premises. This device requires power to operate and can only be installed by an approved nbn installer or service provider.

Learn more about FTTP

Fibre to the Building (FTTB)

An nbn Fibre to the Building (FTTB) connection is generally used when we are connecting an MDU/multi-level building/retail complex (or similar types of buildings) to the nbn network. In this scenario we run a fibre optic line to the fibre node in the complex’s/building’s communications room, and then we use the existing technology in the building to connect to each premises.

The fibre node is likely to take the form of a secure cabinet in your complex’s/building’s communications room. Each cabinet will allow the nbn network signal to travel over a fibre optic line, to the existing network technology present in the complex/building.

Learn more about FTTB

Hybrid Fibre Coaxial (HFC)

An nbn Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn network connection. In this circumstance an HFC line will be run from the nearest available fibre node, to your premises.

HFC connections require an nbn network device to be installed at the point where the line enters your building/premises. This device requires power to operate and can be installed by an approved nbn installer or service provider.

Learn more about HFC

Fibre to the Curb (FTTC)

An nbn Fibre to the Curb (FTTC) connection is used in circumstances where fibre is extended close to your premises, connecting to a small Distribution Point Unit (DPU), generally located inside a pit on the street. From here, the existing copper network is connected to the fibre to form the final nbn connection. To power your FTTC service with electricity and provide your connection to the nbn network, an FTTC nbn connection box will be required inside your premises. In some cases, you may be eligible to perform self-installation of the nbn connection box.

Learn more about FTTC

Fibre to the Node (FTTN)

An nbn Fibre to the Node (FTTN) connection is utilised where the existing copper phone and internet network from a nearby fibre node is used to make the final part of the connection to the nbn network.

The fibre node is likely to take the form of a street cabinet. Each street cabinet will allow the nbn network signal to travel over a fibre optic line from the exchange, to the cabinet, and connect with the existing copper network to reach your premises.

Learn more about FTTN

Fixed Wireless

An nbn Fixed Wireless connection utilises data transmitted over radio signals to connect a premises to the nbn network.

This connection is typically used in circumstances where the distance between premises can be many kilometres. Data travels from a transmission tower located as far as 14 kilometres, to an nbn outdoor antenna that has been fitted to the premises by an nbn approved installer.

Fixed Wireless connections also require an nbn connection box to be installed at the point where the cable from the nbn outdoor antenna enters your premises. This device requires power to operate and can only be installed by an approved nbn installer or service provider.

Learn more about Fixed Wireless

nbn^® Sky Muster^® satellite service

The nbn Sky Muster Satellite Service delivers the nbn network to homes and businesses in regional and remote Australia, via two state-of-the-art satellites. Customers across mainland Australia and Tasmania, and remote islands such as Norfolk Island, Christmas Island, Lord Howe Island and the Cocos (Keeling) Islands can now enjoy nbn powered plans through Sky Muster satellite providers.

As well as the roof satellite dish installed on the premises, Sky Muster satellite connections also require an nbn supplied modem to be installed at the point where the cable from the satellite dish enters the premises. This device requires power to operate and can only be installed by an nbn approved installer or service provider.

Learn more about Sky Muster satellite

Our data indicates this premises is part of a new development

If you’re preparing to move in, please contact the developer for more information. If you are the developer of this property, please speak to your nbn New Developments representative or contact us at newdevelopments@nbnco.com.au.

We expect to have more information about the availability and technology in your area soon

Please check back periodically for updates on when your premises will be ready to connect.

Medical alarms, autodiallers or emergency call buttons

Lift emergency phones

Monitored fire alarms

Home or business security monitoring systems

EFTPOS or health claim terminals

Existing landline phone services

Fax and teletypewriter devices

Choose a provider and order a plan

You have a choice of speeds

In-home setup and optimisation

Upgrade your nbn technology

Granny flats

Renters and landlords

Relocating or removing your nbn supplied equipment

Moving home

Premises that require trenching

Installation advice for FTTN connections

When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.

Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.

To prepare for your service over the nbn network, simply set up your VDSL2 compatible modem as per the instructions given by your service provider. This modem should have been supplied by your service provider, or if you already have a modem, it must be a VDSL2 compatible modem for it to work over the nbn network. Your VDSL2 compatible modem will connect to your existing telephone wall socket, so you’ll need to find a place close to this.

nbn FTTN Preparing guide

Download (PDF - 2 MB)

Installation advice for FTTP connections

When you call to switch your landline phone or internet service to the nbn network, your service provider should make an appointment for an nbn approved installer to come to your premises and install your nbn supplied equipment.

What does installation involve?

If the outside of your property hasn’t been connected to the nbn network yet, a free, standard installation will include connecting the fibre optic cable from your street to the nbn utility box installed on the outside of your premises.
Your nbn approved installer will connect a fibre optic cable from the nbn utility box outside your premises to the nbn connection box that will be installed inside your premises.
You have two options available for the installation of the nbn™ connection box inside your premises:

Power Supply with Battery Backup: A separate Power Supply box (which includes Battery Backup) will be included in this installation. This means selected phone and internet services will work for up to five hours (including a manually activated emergency reserve) if there is a power failure. If you want the certainty of access to a phone or broadband service (for a limited period) during a power outage, Battery Backup is recommended.

Standard Power Supply: This is a smaller and neater installation, with only the nbn connection box installed on the inside wall. If you choose to order the Standard Power Supply, you won’t be able to use landline phone or internet services during a power outage.
Your nbn approved installer will test that the nbn connection box and existing fibre optic cable equipment are working.

This is the first stage of connecting to the nbn network. Additional equipment, such as your service provider’s supplied gateway (router), will be installed at a later date that they will determine.

nbn FTTP Preparing guide

Download (PDF - 2 MB)

Installation advice for FTTB connections

When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.

Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.

To prepare for your service over the nbn network, simply set up your VDSL2 compatible modem as per the instructions given by your service provider. This modem should have been supplied by your service provider, or if you already have a modem, it must be a VDSL2 compatible modem for it to work over the nbn network.

nbn FTTB Preparing guide

Download (PDF - 2 MB)

Installation advice for HFC connections

When you call to switch your landline phone and/or internet service to the nbn access network, your service provider will make an appointment for an nbn approved installer to come to your property and install your nbn supplied equipment.

What does installation involve?

Connecting a Hybrid Fibre Coaxial (HFC) cable from your street to an nbn utility box installed on the outside of your property (also known as a Property Connection Device).
Accessing the HFC wall outlet (inside your property) that connects to the nbn utility box. They will then connect your nbn connection box to your HFC wall outlet using a coaxial fly lead. If you don’t have a compatible HFC wall outlet, an nbn approved technician may install a new wall outlet (the connecting cable must run 40m or less from the nbn utility box on your property to the new wall outlet).
If you have pay TV, your technician will also install a splitter to allow both the pay TV and nbn network to run from the one wall outlet.
Your technician will test the connection to make sure your nbn connection box and the existing cabling are working.

Note: If any additional internal wiring or cabling needs to be installed, this must be arranged directly with a registered cabler (charges may apply).

This is the first stage of connecting to the nbn network. Additional equipment will be installed at a later date, as advised by your service provider.

nbn HFC Preparing guide

Download (PDF - 2 MB)

Installation advice for FTTC connections

When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.

Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.

nbn FTTC Preparing guide

Download (PDF - 2 MB)

Learn more about FTTC

Installation advice for Fixed Wireless connections

Standard install process

When you place an order for an nbn powered plan with the service provider of your choice, you will receive an appointment for an nbn installer to attend the premises and test for a Fixed Wireless signal. Once the signal is acquired, the installer may put the nbn outdoor antenna on the roof of the main premises, under the eaves or on a wall. The nbn outdoor antenna can also be put on powered buildings (like a shed or garage) close to the main premises, with the nbn connection box inside the same building.

Non-standard install process

If you are unable to receive a suitable Fixed Wireless signal at your main premises, we will check whether one can be reached at another appropriate location on your property. If a suitable signal can be located, your installer will advise whether a non-standard install may be possible.

All non-standard installations must be carried out by an nbn approved installer. It’s important to note that nbn will not be able to install nbn supplied Fixed Wireless equipment on any resident-provided, non-standard structure. It is not possible for nbn to determine whether infrastructure supplied or organised by a resident meets the necessary requirements.

If you would like to proceed with a non-standard install, your nbn installer will locate the ideal site for the antenna. If necessary, they will set up a ground mounted pole to achieve a suitable signal. This may happen during a subsequent site visit.

After a signal is successfully received, your installer will connect the cable from the nbn outdoor antenna to the main premises. Your installer will then place an nbn connection box inside the main premises or in a powered building nearby.

To connect to the internet, you will need to plug your modem into the nbn connection box. Your modem will need to be supplied by you or your service provider.

Learn more about Fixed Wireless

Installation advice for Sky Muster satellite connections

When you contact your service provider to connect to a plan powered by nbn^® Sky Muster^® or Sky Muster^® Plus they will arrange a time for an nbn approved technician to call you and organise a visit to your premises to connect you.

They should also provide instructions on how to set up your equipment so that, on your scheduled installation date, you’ll be all set to start enjoying services over nbn Sky Muster satellite technology.

nbn does not currently charge your service provider for a standard installation of nbn supplied equipment but remember to ask your preferred service provider if they have any other fees.

On the day of installation

Your nbn approved technician will discuss with you what equipment will be installed and where it will go. A standard installation will normally take two to four hours.

Please talk to your technician if you’d like your installation done in a particular way, as there may be costs associated with a non-standard installation.

What nbn supplied equipment will be installed?

An nbn Sky Muster satellite dish on the roof of your premises or under the eaves.
A cable that runs between the nbn supplied satellite dish and the nbn connection box.
A wall outlet at the point that the cable enters your premises.
The nbn connection box.

nbn Preparing Guide

Download (PDF - 7 MB)

Our data indicates this premises is part of a new development

If you’re preparing to move in, please contact the developer for more information. If you are the developer of this property, please speak to your nbn New Developments representative or contact us at newdevelopments@nbnco.com.au.

We expect to have more information about the availability and technology in your area soon

Please check back periodically for updates on when your premises will be ready to connect.

Fibre to the Premises (FTTP)

All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn Fibre to the Premises (FTTP) connection is used when fibre optic cabling connects the nbn network directly to your premises.

Fibre optic cables are connected directly to the nbn utility box outside the premises. Then the nbn network is connected to the nbn connection box inside the premises. This device requires power to operate and can only be installed by an approved nbn installer or service provider.

Learn more about FTTP

Fibre to the Building (FTTB)

An nbn Fibre to the Building (FTTB) connection is generally used when we are connecting an MDU/multi-level building/retail complex (or similar types of buildings) to the nbn network. In this scenario we run a fibre optic line to the fibre node in the complex’s/building’s communications room, and then we use the existing technology in the building to connect to each premises.

The fibre node is likely to take the form of a secure cabinet in your complex’s/building’s communications room. Each cabinet will allow the nbn network signal to travel over a fibre optic line, to the existing network technology present in the complex/building.

Learn more about FTTB

Hybrid Fibre Coaxial (HFC)

An nbn Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn network connection. In this circumstance an HFC line will be run from the nearest available fibre node, to your premises.

HFC connections require an nbn network device to be installed at the point where the line enters your building/premises. This device requires power to operate and can be installed by an approved nbn installer or service provider.

Learn more about HFC

Fibre to the Curb (FTTC)

An nbn Fibre to the Curb (FTTC) connection is used in circumstances where fibre is extended close to your premises, connecting to a small Distribution Point Unit (DPU), generally located inside a pit on the street. From here, the existing copper network is connected to the fibre to form the final nbn connection. To power your FTTC service with electricity and provide your connection to the nbn network, an FTTC nbn connection box will be required inside your premises. In some cases, you may be eligible to perform self-installation of the nbn connection box.

Learn more about FTTC

Fibre to the Node (FTTN)

An nbn Fibre to the Node (FTTN) connection is utilised where the existing copper phone and internet network from a nearby fibre node is used to make the final part of the connection to the nbn network.

The fibre node is likely to take the form of a street cabinet. Each street cabinet will allow the nbn network signal to travel over a fibre optic line from the exchange, to the cabinet, and connect with the existing copper network to reach your premises.

Learn more about FTTN

Fixed Wireless

An nbn Fixed Wireless connection utilises data transmitted over radio signals to connect a premises to the nbn network.

This connection is typically used in circumstances where the distance between premises can be many kilometres. Data travels from a transmission tower located as far as 14 kilometres, to an nbn outdoor antenna that has been fitted to the premises by an nbn approved installer.

Fixed Wireless connections also require an nbn connection box to be installed at the point where the cable from the nbn outdoor antenna enters your premises. This device requires power to operate and can only be installed by an approved nbn installer or service provider.

Learn more about Fixed Wireless

nbn^® Sky Muster^® satellite service

The nbn Sky Muster Satellite Service delivers the nbn network to homes and businesses in regional and remote Australia, via two state-of-the-art satellites. Customers across mainland Australia and Tasmania, and remote islands such as Norfolk Island, Christmas Island, Lord Howe Island and the Cocos (Keeling) Islands can now enjoy nbn powered plans through Sky Muster satellite providers.

As well as the roof satellite dish installed on the premises, Sky Muster satellite connections also require an nbn supplied modem to be installed at the point where the cable from the satellite dish enters the premises. This device requires power to operate and can only be installed by an nbn approved installer or service provider.

Learn more about Sky Muster satellite

Our data indicates this premises is part of a new development

If you’re preparing to move in, please contact the developer for more information. If you are the developer of this property, please speak to your nbn New Developments representative or contact us at newdevelopments@nbnco.com.au.

We expect to have more information about the availability and technology in your area soon

Please check back periodically for updates on when your premises will be ready to connect.

Medical alarms, autodiallers or emergency call buttons

Lift emergency phones

Monitored fire alarms

Home or business security monitoring systems

EFTPOS or health claim terminals

Existing landline phone services

Fax and teletypewriter devices

Next steps

Choose a provider and order a plan

You won’t be connected automatically, so contact your preferred phone or internet provider to discuss your requirements and select the most appropriate plan for your needs.

It’s a good idea to switch well before your disconnection date to allow time for your order to be processed, and installation if applicable.

List of providers

Useful information for your location

In-home setup and optimisation

You have a choice of speeds

Learn how the nbn network gets to you

New or under construction

Granny flats

Renters and landlords

Moving home

Installation advice for FTTN connections

When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.

Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.

To prepare for your service over the nbn network, simply set up your VDSL2 compatible modem as per the instructions given by your service provider. This modem should have been supplied by your service provider, or if you already have a modem, it must be a VDSL2 compatible modem for it to work over the nbn network. Your VDSL2 compatible modem will connect to your existing telephone wall socket, so you’ll need to find a place close to this.

nbn FTTN Preparing guide

Download (PDF - 2 MB)

Installation advice for FTTP connections

When you call to switch your landline phone or internet service to the nbn network, your service provider should make an appointment for an nbn approved installer to come to your premises and install your nbn supplied equipment.

What does installation involve?

If the outside of your property hasn’t been connected to the nbn network yet, a free, standard installation will include connecting the fibre optic cable from your street to the nbn utility box installed on the outside of your premises.
Your nbn approved installer will connect a fibre optic cable from the nbn utility box outside your premises to the nbn connection box that will be installed inside your premises.
You have two options available for the installation of the nbn connection box inside your premises:

Power Supply with Battery Backup: A separate Power Supply box (which includes Battery Backup) will be included in this installation. This means selected phone and internet services will work for up to five hours (including a manually activated emergency reserve) if there is a power failure. If you want the certainty of access to a phone or broadband service (for a limited period) during a power outage, Battery Backup is recommended.

Standard Power Supply: This is a smaller and neater installation, with only the nbn connection box installed on the inside wall. If you choose to order the Standard Power Supply, you won’t be able to use landline phone or internet services during a power outage.
Your nbn approved installer will test that the nbn connection box and existing fibre optic cable equipment are working.

This is the first stage of connecting to the nbn network. Additional equipment, such as your service provider’s supplied gateway (router), will be installed at a later date that they will determine.

nbn FTTP Preparing guide

Download (PDF - 2 MB)

Installation advice for FTTB connections

When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.

Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.

To prepare for your service over the nbn network, simply set up your VDSL2 compatible modem as per the instructions given by your service provider. This modem should have been supplied by your service provider, or if you already have a modem, it must be a VDSL2 compatible modem for it to work over the nbn network.

nbn FTTB Preparing guide

Download (PDF - 2 MB)

Installation advice for HFC connections

When you call to switch your landline phone and/or internet service to the nbn network, your service provider will make an appointment for an nbn approved installer to come to your property and install your nbn supplied equipment.

What does installation involve?

Connecting a Hybrid Fibre Coaxial (HFC) cable from your street to an nbn utility box installed on the outside of your property (also known as a Property Connection Device).
Accessing the HFC wall outlet (inside your property) that connects to the nbn utility box. They will then connect your nbn connection box to your HFC wall outlet using a coaxial fly lead. If you don’t have a compatible HFC wall outlet, an nbn approved technician may install a new wall outlet (the connecting cable must run 40m or less from the nbn utility box on your property to the new wall outlet).
If you have pay TV, your technician will also install a splitter to allow both the pay TV and nbn network to run from the one wall outlet.
Your technician will test the connection to make sure your nbn connection box and the existing cabling are working.

Note: If any additional internal wiring or cabling needs to be installed, this must be arranged directly with a registered cabler (charges may apply).

This is the first stage of connecting to the nbn network. Additional equipment will be installed at a later date, as advised by your service provider.

nbn HFC Preparing guide

Download (PDF - 2 MB)

Installation advice for FTTC connections

When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.

Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.

nbn FTTC Preparing guide

Download (PDF - 2 MB)

Installation advice for Fixed Wireless connections

Standard install process

When you place an order for an nbn powered plan with the service provider of your choice, you will receive an appointment for an nbn installer to attend the premises and test for a Fixed Wireless signal. Once the signal is acquired, the installer may put the nbn outdoor antenna on the roof of the main premises, under the eaves or on a wall. The nbn outdoor antenna can also be put on powered buildings (like a shed or garage) close to the main premises, with the nbn connection box inside the same building.

Non-standard install process

If you are unable to receive a suitable Fixed Wireless signal at your main premises, we will check whether one can be reached at another appropriate location on your property. If a suitable signal can be located, your installer will advise whether a non-standard install may be possible.

All non-standard installations must be carried out by an nbn approved installer. It’s important to note that nbn will not be able to install nbn supplied Fixed Wireless equipment on any resident-provided, non-standard structure. It is not possible for nbn to determine whether infrastructure supplied or organised by a resident meets the necessary requirements.

If you would like to proceed with a non-standard install, your nbn installer will locate the ideal site for the antenna. If necessary, they will set up a ground mounted pole to achieve a suitable signal. This may happen during a subsequent site visit.

After a signal is successfully received, your installer will connect the cable from the nbn outdoor antenna to the main premises. Your installer will then place an nbn connection box inside the main premises or in a powered building nearby.

To connect to the internet, you will need to plug your modem into the nbn connection box. Your modem will need to be supplied by you or your service provider.

Learn more about Fixed Wireless

Installation advice for nbn^® Sky Muster^® satellite connections

When you contact your service provider to connect to a plan powered by nbn Sky Muster or Sky Muster Plus they will arrange a time for an nbn approved technician to call you and organise a visit to your premises to connect you.

They should also provide instructions on how to set up your equipment so that, on your scheduled installation date, you’ll be all set to start enjoying services over nbn Sky Muster satellite technology.

nbn does not currently charge your service provider for a standard installation of nbn supplied equipment but remember to ask your preferred service provider if they have any other fees.

On the day of installation

Your nbn approved technician will discuss with you what equipment will be installed and where it will go. A standard installation will normally take two to four hours.

Please talk to your technician if you’d like your installation done in a particular way, as there may be costs associated with a non-standard installation.

What nbn supplied equipment will be installed?

An nbn Sky Muster satellite dish on the roof of your premises or under the eaves.
A cable that runs between the nbn supplied satellite dish and the nbn connection box.
A wall outlet at the point that the cable enters your premises.
The nbn connection box.

nbn Preparing Guide

Download (PDF - 7 MB)

Our data indicates this premises is part of a new development

If you’re preparing to move in, please contact the developer for more information. If you are the developer of this property, please speak to your nbn New Developments representative or contact us at newdevelopments@nbnco.com.au.

We expect to have more information about the availability and technology in your area soon

Please check back periodically for updates on when your premises will be ready to connect.

Fibre to the Premises (FTTP)

All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn Fibre to the Premises (FTTP) connection is used when fibre optic cabling connects the nbn network directly to your premises.

Fibre optic cables are connected directly to the nbn utility box outside the premises. Then the nbn network is connected to the nbn connection box inside the premises. This device requires power to operate and can only be installed by an approved nbn installer or service provider.

Learn more about FTTP

Fibre to the Building (FTTB)

An nbn Fibre to the Building (FTTB) connection is generally used when we are connecting an MDU/multi-level building/retail complex (or similar types of buildings) to the nbn network. In this scenario we run a fibre optic line to the fibre node in the complex’s/building’s communications room, and then we use the existing technology in the building to connect to each premises.

The fibre node is likely to take the form of a secure cabinet in your complex’s/building’s communications room. Each cabinet will allow the nbn network signal to travel over a fibre optic line, to the existing network technology present in the complex/building.

Learn more about FTTB

Hybrid Fibre Coaxial (HFC)

An nbn Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn network connection. In this circumstance an HFC line will be run from the nearest available fibre node, to your premises.

HFC connections require an nbn network device to be installed at the point where the line enters your building/premises. This device requires power to operate and can be installed by an approved nbn installer or service provider.

Learn more about HFC

Fibre to the Curb (FTTC)

An nbn Fibre to the Curb (FTTC) connection is used in circumstances where fibre is extended close to your premises, connecting to a small Distribution Point Unit (DPU), generally located inside a pit on the street. From here, the existing copper network is connected to the fibre to form the final nbn connection. To power your FTTC service with electricity and provide your connection to the nbn network, an FTTC nbn connection box will be required inside your premises. In some cases, you may be eligible to perform self-installation of the nbn connection box.

Learn more about FTTC

Fibre to the Node (FTTN)

An nbn Fibre to the Node (FTTN) connection is utilised where the existing copper phone and internet network from a nearby fibre node is used to make the final part of the connection to the nbn network.

The fibre node is likely to take the form of a street cabinet. Each street cabinet will allow the nbn network signal to travel over a fibre optic line from the exchange, to the cabinet, and connect with the existing copper network to reach your premises.

Learn more about FTTN

nbn^®Sky Muster^® satellite service

The nbn Sky Muster Satellite Service delivers the nbn network to home and businesses in regional and remote Australia, via two state-of-the-art satellites. Customers across mainland Australia and Tasmania, and remote islands such as Norfolk Island, Christmas Island, Lord Howe Island and the Cocos (Keeling) Islands can now enjoy nbn powered plans through Sky Muster™ satellite providers.

As well as the roof satellite dish installed on the premises, Sky Muster satellite connections also require an nbn supplied modem to be installed at the point where the cable from the satellite dish enters the premises. This device requires power to operate and can only be installed by an nbn approved installer or service provider.

Learn more about Sky Muster satellite

Fixed Wireless

An nbn Fixed Wireless connection utilises data transmitted over radio signals to connect a premises to the nbn network.

This connection is typically used in circumstances where the distance between premises can be many kilometres. Data travels from a transmission tower located as far as 14 kilometres, to an nbn outdoor antenna that has been fitted to the premises by an nbn approved installer.

Fixed Wireless connections also require an nbn connection box to be installed at the point where the cable from the nbn outdoor antenna enters your premises. This device requires power to operate and can only be installed by an approved nbn installer or service provider.

Learn more about Fixed Wireless

Our data indicates this premises is part of a new development

If you’re preparing to move in, please contact the developer for more information. If you are the developer of this property, please speak to your nbn New Developments representative or contact us at newdevelopments@nbnco.com.au.

We expect to have more information about the availability and technology in your area soon

Please check back periodically for updates on when your premises will be ready to connect.

Medical alarms, autodiallers or emergency call buttons

Lift emergency phones

Monitored fire alarms

Home or business security monitoring systems

EFTPOS or health claim terminals

Existing landline phone services

Fax and teletypewriter devices

In-home setup and optimisation

You have a choice of speeds

Learn how the nbn network gets to you

New or under construction

Granny flats

Renters and landlords

Moving home

Installation advice for FTTN connections

When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.

Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.

To prepare for your service over the nbn network, simply set up your VDSL2 compatible modem as per the instructions given by your service provider. This modem should have been supplied by your service provider, or if you already have a modem, it must be a VDSL2 compatible modem for it to work over the nbn network. Your VDSL2 compatible modem will connect to your existing telephone wall socket, so you’ll need to find a place close to this.

nbn FTTN Preparing guide

Download (PDF - 2 MB)

Installation advice for FTTP connections

When you call to switch your landline phone or internet service to the nbn network, your service provider should make an appointment for an nbn approved installer to come to your premises and install your nbn supplied equipment.

What does installation involve?

If the outside of your property hasn’t been connected to the nbn network yet, a free, standard installation will include connecting the fibre optic cable from your street to the nbn utility box installed on the outside of your premises.
Your nbn approved installer will connect a fibre optic cable from the nbn utility box outside your premises to the nbn connection box that will be installed inside your premises.
You have two options available for the installation of the nbn connection box inside your premises:

Power Supply with Battery Backup: A separate Power Supply box (which includes Battery Backup) will be included in this installation. This means selected phone and internet services will work for up to five hours (including a manually activated emergency reserve) if there is a power failure. If you want the certainty of access to a phone or broadband service (for a limited period) during a power outage, Battery Backup is recommended.

Standard Power Supply: This is a smaller and neater installation, with only the nbn connection box installed on the inside wall. If you choose to order the Standard Power Supply, you won’t be able to use landline phone or internet services during a power outage.
Your nbn approved installer will test that the nbn connection box and existing fibre optic cable equipment are working.

This is the first stage of connecting to the nbn network. Additional equipment, such as your service provider’s supplied gateway (router), will be installed at a later date that they will determine.

nbn FTTP Preparing guide

Download (PDF - 2 MB)

Installation advice for FTTB connections

When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.

Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.

To prepare for your service over the nbn network, simply set up your VDSL2 compatible modem as per the instructions given by your service provider. This modem should have been supplied by your service provider, or if you already have a modem, it must be a VDSL2 compatible modem for it to work over the nbn network.

nbn FTTB Preparing guide

Download (PDF - 2 MB)

Installation advice for HFC connections

When you call to switch your landline phone and/or internet service to the nbn network, your service provider will make an appointment for an nbn approved installer to come to your property and install your nbn supplied equipment.

What does installation involve?

Connecting a Hybrid Fibre Coaxial (HFC) cable from your street to an nbn utility box installed on the outside of your property (also known as a Property Connection Device).
Accessing the HFC wall outlet (inside your property) that connects to the nbn utility box. They will then connect your nbn connection box to your HFC wall outlet using a coaxial fly lead. If you don’t have a compatible HFC wall outlet, an nbn approved technician may install a new wall outlet (the connecting cable must run 40m or less from the nbn utility box on your property to the new wall outlet).
If you have pay TV, your technician will also install a splitter to allow both the pay TV and nbn network to run from the one wall outlet.
Your technician will test the connection to make sure your nbn connection box and the existing cabling are working.

Note: If any additional internal wiring or cabling needs to be installed, this must be arranged directly with a registered cabler (charges may apply).

This is the first stage of connecting to the nbn network. Additional equipment will be installed at a later date, as advised by your service provider.

nbn HFC Preparing guide

Download (PDF - 2 MB)

Installation advice for FTTC connections

When you call to switch your landline phone or internet service to the nbn network, your service provider should advise you how long it will take for your premises to be connected.

Your service provider should also have given you instructions on how to set up your equipment so that, on your connection day, you should be all set to start enjoying services over the nbn network. They will also advise whether you will require an appointment with a technician based on your circumstances.

nbn FTTC Preparing guide

Download (PDF - 2 MB)

Installation advice for Fixed Wireless connections

Standard install process

When you place an order for an nbn powered plan with the service provider of your choice, you will receive an appointment for an nbn installer to attend the premises and test for a Fixed Wireless signal. Once the signal is acquired, the installer may put the nbn outdoor antenna on the roof of the main premises, under the eaves or on a wall. The nbn outdoor antenna can also be put on powered buildings (like a shed or garage) close to the main premises, with the nbn connection box inside the same building.

Non-standard install process

If you are unable to receive a suitable Fixed Wireless signal at your main premises, we will check whether one can be reached at another appropriate location on your property. If a suitable signal can be located, your installer will advise whether a non-standard install may be possible.

All non-standard installations must be carried out by an nbn approved installer. It’s important to note that nbn will not be able to install nbn supplied Fixed Wireless equipment on any resident-provided, non-standard structure. It is not possible for nbn to determine whether infrastructure supplied or organised by a resident meets the necessary requirements.

If you would like to proceed with a non-standard install, your nbn installer will locate the ideal site for the antenna. If necessary, they will set up a ground mounted pole to achieve a suitable signal. This may happen during a subsequent site visit.

After a signal is successfully received, your installer will connect the cable from the nbn outdoor antenna to the main premises. Your installer will then place an nbn connection box inside the main premises or in a powered building nearby.

To connect to the internet, you will need to plug your modem into the nbn connection box. Your modem will need to be supplied by you or your service provider.

Learn more about Fixed Wireless

Installation advice for nbn^® Sky Muster^® satellite connections

When you contact your service provider to connect to a plan powered by nbn Sky Muster or Sky Muster Plus they will arrange a time for an nbn approved technician to call you and organise a visit to your premises to connect you.

They should also provide instructions on how to set up your equipment so that, on your scheduled installation date, you’ll be all set to start enjoying services over nbn Sky Muster satellite technology.

nbn does not currently charge your service provider for a standard installation of nbn supplied equipment but remember to ask your preferred service provider if they have any other fees.

On the day of installation

Your nbn approved technician will discuss with you what equipment will be installed and where it will go. A standard installation will normally take two to four hours.

Please talk to your technician if you’d like your installation done in a particular way, as there may be costs associated with a non-standard installation.

What nbn supplied equipment will be installed?

An nbn Sky Muster satellite dish on the roof of your premises or under the eaves.
A cable that runs between the nbn supplied satellite dish and the nbn connection box.
A wall outlet at the point that the cable enters your premises.
The nbn connection box.

nbn Preparing Guide

Download (PDF - 7 MB)

Our data indicates this premises is part of a new development

If you’re preparing to move in, please contact the developer for more information. If you are the developer of this property, please speak to your nbn New Developments representative or contact us at newdevelopments@nbnco.com.au.

We expect to have more information about the availability and technology in your area soon

Please check back periodically for updates on when your premises will be ready to connect.

Fibre to the Premises (FTTP)

All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn Fibre to the Premises (FTTP) connection is used when fibre optic cabling connects the nbn network directly to your premises.

Fibre optic cables are connected directly to the nbn utility box outside the premises. Then the nbn network is connected to the nbn connection box inside the premises. This device requires power to operate and can only be installed by an approved nbn installer or service provider.

Learn more about FTTP

Fibre to the Building (FTTB)

An nbn Fibre to the Building (FTTB) connection is generally used when we are connecting an MDU/multi-level building/retail complex (or similar types of buildings) to the nbn network. In this scenario we run a fibre optic line to the fibre node in the complex’s/building’s communications room, and then we use the existing technology in the building to connect to each premises.

The fibre node is likely to take the form of a secure cabinet in your complex’s/building’s communications room. Each cabinet will allow the nbn network signal to travel over a fibre optic line, to the existing network technology present in the complex/building.

Learn more about FTTB

Hybrid Fibre Coaxial (HFC)

An nbn Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn network connection. In this circumstance an HFC line will be run from the nearest available fibre node, to your premises.

HFC connections require an nbn network device to be installed at the point where the line enters your building/premises. This device requires power to operate and can be installed by an approved nbn installer or service provider.

Learn more about HFC

Fibre to the Curb (FTTC)

An nbn Fibre to the Curb (FTTC) connection is used in circumstances where fibre is extended close to your premises, connecting to a small Distribution Point Unit (DPU), generally located inside a pit on the street. From here, the existing copper network is connected to the fibre to form the final nbn connection. To power your FTTC service with electricity and provide your connection to the nbn network, an FTTC nbn connection box will be required inside your premises. In some cases, you may be eligible to perform self-installation of the nbn connection box.

Learn more about FTTC

Fibre to the Node (FTTN)

An nbn Fibre to the Node (FTTN) connection is utilised where the existing copper phone and internet network from a nearby fibre node is used to make the final part of the connection to the nbn network.

The fibre node is likely to take the form of a street cabinet. Each street cabinet will allow the nbn network signal to travel over a fibre optic line from the exchange, to the cabinet, and connect with the existing copper network to reach your premises.

Learn more about FTTN

nbn^®Sky Muster^® satellite service

The nbn Sky Muster Satellite Service delivers the nbn network to home and businesses in regional and remote Australia, via two state-of-the-art satellites. Customers across mainland Australia and Tasmania, and remote islands such as Norfolk Island, Christmas Island, Lord Howe Island and the Cocos (Keeling) Islands can now enjoy nbn powered plans through Sky Muster™ satellite providers.

As well as the roof satellite dish installed on the premises, Sky Muster satellite connections also require an nbn supplied modem to be installed at the point where the cable from the satellite dish enters the premises. This device requires power to operate and can only be installed by an nbn approved installer or service provider.

Learn more about Sky Muster satellite

Fixed Wireless

An nbn Fixed Wireless connection utilises data transmitted over radio signals to connect a premises to the nbn network.

This connection is typically used in circumstances where the distance between premises can be many kilometres. Data travels from a transmission tower located as far as 14 kilometres, to an nbn outdoor antenna that has been fitted to the premises by an nbn approved installer.

Fixed Wireless connections also require an nbn connection box to be installed at the point where the cable from the nbn outdoor antenna enters your premises. This device requires power to operate and can only be installed by an approved nbn installer or service provider.

Learn more about Fixed Wireless

Our data indicates this premises is part of a new development

If you’re preparing to move in, please contact the developer for more information. If you are the developer of this property, please speak to your nbn New Developments representative or contact us at newdevelopments@nbnco.com.au.