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We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact us should you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
Construction of the nbn® network has started in your area
nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.
If you’re preparing to move in, please contact the developer for more information.
If you are the developer of this property, please speak to your nbn New Developments representative or contact us.
More work required
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Planned technology
nbn Satellite*
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
We’re planning to change your nbn technology.
This location is connected to the nbn® network
We’re planning to change your nbn technology.
You're ready to change to a new nbn® technology
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
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Still cannot find your address?
Please check with your service provider to see if there are any issues with their network.
There was a problem. Please refresh the page to try again.
Result based on local time zone at address.
We have resolved a recent network outage in your area.
We have resolved a recent network outage in your area.
The recent power outage in your area has been resolved.
We have resolved a recent network outage in your area.
We’re sorry for the short notice, we’ve had to schedule emergency maintenance on the network. Details of the interruption are included in the planned outages section.
Please see important note below.
We have resolved a recent network outage in your area.
The recent power outage in your area has been resolved.
We have resolved a recent network outage in your area.
If there is no nbn network outage detected at your address and you are still experiencing an issue with your service, please contact your internet service provider as there may be a fault impacting your individual service.
We are investigating a network outage in your area. Your service may experience a partial or total loss of connectivity. Restoration is underway - the issue is estimated to be resolved by {{unplannedETRDate}}.
We are investigating a network outage in your area. Your service may experience a partial or total loss of connectivity. Restoration is underway.
An emergency nbn network outage is taking place. Your service may experience a partial or total loss of connectivity. Restoration is underway – a resolution is expected by {{unplannedETRDate}}.
An emergency nbn network outage is taking place. Your service may experience a partial or total loss of connectivity. Restoration is underway.
We are investigating a power outage in your area. Your service may experience a partial or total loss of connectivity. Restoration is underway.
We are investigating a power outage in your area. Your service may experience a partial or total loss of connectivity. Restoration is underway.
An nbn network outage will take place between {{maintenanceStartTime}} and {{maintenanceEndTime}}.
An nbn network outage will take place between {{maintenanceStartTime}} and {{maintenanceEndTime}}. Your service is estimated to be down for a total of {{maintenanceDuration}}.
An nbn network outage will take place after {{maintenanceStartTime}}.
An nbn network outage will take place after {{maintenanceStartTime}}. Your service is estimated to be down for a total of {{maintenanceDuration}}.
An nbn network outage will take place after {{interruptionStartTime}} .
An nbn network outage will take place after {{interruptionStartTime}} . Your service is estimated to be down for a total of {{maintenanceDuration}}.
An nbn™ network outage will take place between {{interruptionStartTime}} and {{maintenanceEndTime}}.
An nbn network outage will take place between {{interruptionStartTime}} and {{maintenanceEndTime}}. Your service is estimated to be down for a total of {{maintenanceDuration}}.
An nbn network outage will take place after {{maintenanceStartTime}}.
An nbn network outage will take place after {{maintenanceStartTime}}. Your service might be impacted.
An nbn network outage will take place today.
An nbn network outage will take place today. Your service might be impacted.
An nbn network outage will take place before {{maintenanceEndTime}}.
An nbn network outage will take place before {{maintenanceEndTime}}. Your service might be impacted.
A power outage will take place between {{maintenanceStartTime}} and {{maintenanceEndTime}} which will impact the nbn network.
A power outage will take place between {{maintenanceStartTime}} and {{maintenanceEndTime}} which will impact the nbn network. Your service is estimated to be down for a total of {{maintenanceDuration}}.
We are investigating network degradation in your area. Your service may experience a partial or total loss of connectivity. Restoration is underway - the issue is estimated to be resolved by {{unplannedETRDate}}.
We are investigating network degradation in your area. Your service may experience a partial or total loss of connectivity. Restoration is underway.
For more information please contact your service provider.
For more information please contact your service provider.
Nothing planned at this time.
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Important note: For the purpose of this page, a planned outage is where nbn provides a phone and internet provider with more than 15 minutes notice that an outage will occur. This is separate to the Wholesale Broadband Agreement that we have with providers.
nbn is a wholesaler – we provide the portion of the network that connects your home or business to your service provider’s network.
Please be aware that this tool does not cover premises connected via business nbn Satellite Service or Enterprise Ethernet, and may not reflect all outages for the nbn Sky Muster Plus satellite service. If you are connected to the nbn access network via one of these services and you are experiencing issues, please contact your service provider.
Your experience, including the speeds actually achieved over the nbn network, depends on the nbn access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan or how your provider designs its network).
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