Residential wholesale providers | nbn

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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Read more about the process

*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.

^{^}nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.

#

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff

delivers a fibre network to this area.

For specific information on how to connect your premises contact the existing provider.

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Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

Construction stage

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Planned to be available from *

Note: Some premises may require more work before they are ready to connect.

Planned technology

*

Construction stage

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*

This date and technology is based on nbn’s current deployment plans and is subject to change. Network rollout information is accurate as at 2/4/2025 and is updated weekly. Rollout areas and boundaries are subject to change as construction planning is finalised.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

Planned technology

*

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*

This date and technology is based on nbn’s current deployment plans and is subject to change. Network rollout information is accurate as at 2/4/2025 and is updated weekly. Rollout areas and boundaries are subject to change as construction planning is finalised.

Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Planned technology

*

Disconnection information

Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

#

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Read more for regional and remote Australia

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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*

This date and technology is based on nbn’s current deployment plans and is subject to change. Network rollout information is accurate as at 2/4/2025 and is updated weekly. Rollout areas and boundaries are subject to change as construction planning is finalised.

+

nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

§

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

^

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

Choose a provider in your area

Choose a provider in your area

Technology used in your connection

has been used in your connection to the nbn network.

We’re planning to change your nbn technology.

You will soon need to transition your existing nbn powered plan to a new plan based on . Your phone and internet service provider will be in touch to guide you through the proces.

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Learn more

This location is connected to the nbn^® network

Technology used in your connection

has been used in your connection to the nbn network.

We’re planning to change your nbn technology.

You will soon need to transition your existing nbn powered plan to a new plan based on . Your phone and internet service provider will be in touch to guide you through the proces.

View more address information

Next steps

You're ready to change to a new nbn^® technology

Learn more about changing technologies

Changed technology

*

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*

This date and technology is based on nbn’s current deployment plans and is subject to change. Network rollout information is accurate as at 2/4/2025 and is updated weekly. Rollout areas and boundaries are subject to change as construction planning is finalised.

Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

Planned technology

*

View more address information

*

This date and technology is based on nbn’s current deployment plans and is subject to change. Network rollout information is accurate as at 2/4/2025 and is updated weekly. Rollout areas and boundaries are subject to change as construction planning is finalised.

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

Technology used in your connection

has been used in your connection to the nbn network.

View more address information

Learn more

This location is connected to the nbn^® network

Technology used in your connection

has been used in your connection to the nbn network.

View more address information

The list below sets out wholesale providers that offer residential-grade services using the nbn network and have consented to being included. Contact a provider to discuss your requirements.*

Business wholesale providers
Also check out our list of approved wholesale providers that offer business nbn^® products and services.
View the business wholesale providers list.

2SG Wholesale

Wholesale services:

Backhaul
Basic aggregation
Additional aggregation

Wholesale access technologies:

nbn FTTB, nbn FTTC, nbn FTTN, nbn FTTP,

nbn HFC, nbn Fixed Wireless

Wholesale high speed tiers:

nbn Home Fast
nbn Home Superfast

Other:

N/A

1300 009 970

AAPT

Wholesale services:

Backhaul
Basic aggregation
Additional aggregation

Wholesale access technologies:

nbn FTTB, nbn FTTC, nbn FTTN, nbn FTTP,

nbn HFC, nbn Fixed Wireless

Wholesale high speed tiers:

N/A

Other:

Wholesale Support Program

13 88 77

Aussie Broadband

Wholesale services:

Backhaul
Basic aggregation
Additional aggregation

Wholesale access technologies:

nbn FTTB, nbn FTTC, nbn FTTN, nbn FTTP,

nbn HFC, nbn Fixed Wireless,

Wholesale high speed tiers:

nbn Home Fast
nbn Home Superfast
nbn Home Ultrafast

Other:

N/A

1300 480 905

BTB – Building Telco Businesses

Wholesale services:

Basic aggregation
Additional aggregation

Wholesale access technologies:

nbn FTTB, nbn FTTC, nbn FTTN, nbn FTTP,

nbn HFC, nbn Fixed Wireless

Wholesale high speed tiers:

Other:

N/A

1300 854 172

Leap Telecommunications Pty Ltd

Wholesale services:

Basic aggregation

Wholesale access technologies:

nbn FTTB, nbn FTTC, nbn FTTN, nbn FTTP,

nbn HFC, nbn Fixed Wireless

Wholesale high speed tiers:

nbn Home Fast
nbn Home Superfast
nbn Home Ultrafast

Other:

Wholesale Support Program

1300 205 327

Lumea

Wholesale services:

Wholesale access technologies:

N/A

Wholesale high speed tiers:

N/A

Other:

N/A

1800 533 825

MultiWave Networks

Wholesale services:

Basic aggregation

Additional aggregation

Wholesale access technologies:

nbn Sky Muster, nbn Sky Muster Plus

Wholesale high speed tiers:

N/A

Other:

N/A

1300 525 800

NodeOne Internet

Wholesale services:

Wholesale access technologies:

N/A

Wholesale high speed tiers:

N/A

Other:

N/A

1300 166 331

Optus Wholesale

Wholesale services:

Basic aggregation
Additional aggregation

Wholesale access technologies:

nbn FTTB, nbn FTTC, nbn FTTN, nbn FTTP,

nbn HFC, nbn Fixed Wireless,

nbn Sky Muster satellite

Wholesale high speed tiers:

N/A

Other:

Wholesale Support Program

Superloop

Wholesale services:

Backhaul
Basic aggregation
V-NNI

Wholesale access technologies:

nbn FTTB, nbn FTTC, nbn FTTN, nbn FTTP,

Wholesale high speed tiers:

nbn Home Fast
nbn Home Superfast
nbn Home Ultrafast

Other:

N/A

1300 244 247

Telcoinabox

Wholesale services:

Basic aggregation

Additional aggregation

Wholesale access technologies:

nbn FTTB, nbn FTTC, nbn FTTN, nbn FTTP,

nbn HFC, nbn Fixed Wireless

Wholesale high speed tiers:

Other:

N/A

1300 683 526

Telstra Wholesale

Wholesale services:

Backhaul
Basic aggregation
Additional aggregation

Wholesale access technologies:

nbn FTTB, nbn FTTC, nbn FTTN, nbn FTTP,

nbn HFC, nbn Fixed Wireless

Wholesale high speed tiers:

nbn Home Fast
nbn Home Superfast
nbn Home Ultrafast

Other:

Wholesale Support Program

1300 339 555

Virtutel

Wholesale services:

Backhaul
Basic aggregation
V-NNI

Wholesale access technologies:

nbn FTTB, nbn FTTC, nbn FTTN, nbn FTTP,

nbn HFC; nbn Fixed Wireless

Wholesale high speed tiers:

nbn Home Fast
nbn Home Superfast
nbn Home Ultrafast

Other:

Wholesale Support Program

1300 655 132

Vocus

Wholesale services:

Backhaul
Basic aggregation
V-NNI

Wholesale access technologies:

nbn FTTB, nbn FTTC, nbn FTTN, nbn FTTP,

nbn HFC, nbn Fixed Wireless

Wholesale high speed tiers:

nbn Home Fast
nbn Home Superfast

Other:

Wholesale Support Program

1800 262 663

Wireline

Wholesale services:

Basic aggregation

Additional aggregation

Wholesale access technologies:

nbn FTTB, nbn FTTC, nbn FTTN, nbn FTTP,

nbn HFC, nbn Fixed Wireless

Wholesale high speed tiers:

nbn Home Fast
nbn Home Superfast

Other:

Wholesale Support Program

1300 821 710

Key term definitions

As a Retail Service Provider (RSP), you can choose to establish a direct relationship with nbn and make a direct connection from your network to nbn services and infrastructure at nbn’s POIs. You may also choose to acquire backhaul services from a wholesale service provider. Backhaul is the transmission service from the nbn Point of Interconnect (POI) to the RSP’s network. RSPs can choose to connect to a few or all of the 121 POIs that are part of the nbn access network. Backhaul networks carry data between the end user’s closest POI and the RSP’s closest network, also known as a Point of Presence (POP).

Wholesalers who group together residential-grade nbn services with their own value-added services to provide fully managed end-to-end nbn products to Downstream Access Seekers. These organisations provide optional integrated modular capabilities that address Billing, Operations, Sales & Marketing as well as Customer Support & Service, ensuring that all aspects of the nbn service are managed on behalf of the Downstream Access Seeker. An example of this would be a ‘White Labelled Service Provider’ who provides an end-to-end managed service to the reseller. The reseller is only required to add their own branding, marketing and sell the services and all other aspects are managed by the Managed Service Provider.

The Wholesale Support Program potentially allows Downstream Access Seekers to receive certain nbn related information directly from nbn or via the nbn Customer Centre. The Downstream Access Seeker is required to sign an Information Agreement with nbn and be verified as a Downstream Access Seeker by their participating Wholesale Provider.

The three residential wholesale higher speed tiers include:

Speed tiers	AVC TC-4 downstream Mbps (PIR)	AVC TC-4 upstream Mbps (PIR)	nbn network
Home Fast	100	20	Fibre and HFC
Home Fast	25-100¹	5-20¹	FTTB, FTTN and FTTC
Home Superfast	250	25	Fibre and HFC
Home Ultrafast	500 to ~1000^1,2,3	50	Fibre and HFC

¹Where the bandwidth profile is expressed as a range, the range shows the maximum PIR which may be achieved at the nbn network boundary for the relevant bandwidth profile. The PIR can fall anywhere in the range for the relevant bandwidth profile in respect of a particular AVC TC-4 used to serve a Premises (they are not minimum-maximum PIR ranges).

²Inherent limitations of nbn Ethernet in relation to service frame overhead means the effective Layer 2 Peak Information Rate will be limited to, depending on the Frame Size, up to a maximum of 990Mbps (at 2,000 Byte Frame Size). Please refer to section 2.2.2.1 of the nbn Ethernet Product Technical Specification on the Wholesale Broadband Agreement page.

³For the HFC Home Ultrafast bandwidth profile, the Layer 2 wholesale downstream service will be configured at the Layer 2 network management to a Maximum Sustained Information Rate of 750Mbps with the potential to burst up to a maximum of 990Mbps (depending on but not limited to, the Frame Size and line speed capability - see note 2 above) at potential burst durations between 1 to 50 seconds at least once a day. Please refer to section 2.2.2.5 of the nbn Ethernet Product Technical Specification on the Wholesale Broadband Agreement page.

Disclaimer
*The information contained on this webpage was last updated on 20/10/2023. Some of the information has been provided to nbn by wholesale providers and nbn does not warrant that it is accurate or up to date. All information is indicative only and subject to change. This list of wholesale providers is not exhaustive. It may not list all providers that offer wholesale residential nbn products. For example, it does not include providers that have not chosen to be listed. Talk to your preferred wholesale provider(s) about the wholesale residential nbn products available in your end customer’s area which are suitable for their needs.