The nbn® network is not currently available in your building
We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact usshould you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
#
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.
#
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.
§
The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.
^
An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).
Next steps
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
Peter Ryan named nbn Chief Network Engineering Officer
nbn Chief Executive Officer Bill Morrow today announced the appointment of Peter Ryan as the new Chief Network Engineering Officer effective immediately.
Significant progress has been made this year in rolling out the nbn™ network in Victoria, with about 360,000 homes and businesses now able to connect – compared to about 186,000 in December 2014.
Australians in rural and regional areas are set to benefit from some of the world’s best commercial satellite broadband when the nbn launches its revolutionary Sky Muster™ service in the second quarter of next year.
Country set to take on city with access to world-leading broadband
More than half a million Aussie homes and businesses in regional and rural Australia will have access to world-leading broadband following an upgrade to nbn’s™ fixed wireless service.
The Board of NBN Co Limited (nbn) today welcomed the announcement by the Government of the appointment of Shirley In’t Veld as a non-executive director, commencing 2 December 2015. Ms In’t Veld fills the vacancy created by Alison Lansley’s departure on 6 December 2015.
Aussie App-etite: connected devices building the future home
Aussie homes are set to enter a new ‘app age’ of super connectivity spurred by our insatiable appetite for devices and universal access to fast broadband, according to new research released today.
nbn has updated its construction rollout maps for Hobart showing almost the entire city is
now either in preparation, under construction or already switched on to the nbn™
network.
7.5 million homes and businesses scheduled to start construction in next three years
Millions more premises across Australia have been added to nbn’s construction plan, so many more people can check the likely technology and timeframes for building to start in their areas.
nbn has taken another big step towards our goal of connecting 8 million premises to the nbn™ network by 2020 with the launch of our commercial Fibre to the Node (FTTN) product.
Aussie living rooms transforming into online classrooms
New research suggests that 39 percent of Australians are turning to online video to pursue their hunger for learning, and are doing so from the comfort of their own homes.
nbn invests in training for 4,500 industry workers
nbn, with its delivery partners, is about to embark on a significant recruitment and training drive to support the accelerated connection of eight million homes to the nbn™ network by 2020.
nbn today welcomed the draft decision by the ACCC to integrate Optus’ hybrid fibre coaxial (HFC) cables and migrate its HFC customers into the nbn network.
The delivery of fast broadband services to rural and regional Australia via the nbn™ fixed wireless network will help to close the digital divide and deliver new opportunities, according to new research released today.
New marketing campaign showcases education as a key benefit of better broadband
This week, nbn™ unveiled its first advertising campaign since the company’s recent brand repositioning. The campaign, which includes TV, comes on back of an expanding rollout footprint and an increase in both the number and rate of people connecting to the nbn network.
The mind of a six-year-old girl from the Northern Territory has been sent into a galactic spin today as she was given the opportunity to name one of the world’s largest commercial satellites and decorate the nose cone of the rocket launching it.
GenNBN: Australia’s most connected generation unveiled
The next generation of Aussies may never put in an uninterrupted eight-hour working day, watch a pre-programed TV show or aspire to live in a capital city, according to a new research report by demographer Bernard Salt.
Australians downloaded enough content online content to fill more than 6.3 billion CDs or 2.8 trillion floppy disks over the past year according to new figures released today.
Starting today, residents of Ballarat will have the opportunity to learn more about the NBN and the many benefits it offers homes and businesses, as the Connect Roadshow comes to town
Western Australia completes first transition to the NBN
More than 2,100 homes and businesses in parts of Victoria Park are set to become the first in Western Australia to complete the transition to the NBN this week.
Four suburbs across Queensland and New South Wales have been selected to take part in a construction trial designed to speed up the rollout of the National Broadband Network.
Starting today, residents of Coffs Harbour will have the opportunity to learn more about the national broadband network and the many benefits it offers homes and businesses, as the NBN Connect Roadshow comes to town.
NBN Co tracks towards full year targets as network transitions to new rollout model
The National Broadband Network has achieved significant progress in the six months to December 2014, with substantial increases in the number of serviceable premises, active end-users and telecommunications revenue.
Australian software and project management company, Codarra Advanced Systems, is amongst the first in Queanbeyan to experience the benefits of fast broadband, following the official switch on of the national broadband network in parts of the CBD.
Northern Territory completes first transition to the NBN
More than 700 homes and businesses in parts of Darwin are set to become the first in the Northern Territory to complete the transition to the National Broadband Network.
NBN set to narrow digital divide for 400,000 homes and businesses
Access to faster broadband in remote and regional Australia is one step closer, as the company building
the National Broadband Network (NBN) today announced construction work is complete on all ten of its
satellite ground stations.
The cloud to bring big sky thinking for Aussie small businesses
Improved access to fast broadband through the NBN will enable Aussie small businesses to better embrace the cloud computing revolution according to new research released today.