The nbn® network is not currently available in your building
We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact usshould you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
#
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.
#
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.
§
The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.
^
An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).
Next steps
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
NBN Co unveils new plans for its Fixed Wireless network
NBN Co has today unveiled plans to launch a new wholesale product intended to better reflect the capabilities of the nbn™ Fixed Wireless network and to better meet user demand.
NBN Co: Efforts on customer experience bearing fruit
NBN Co welcomes the acknowledgment of a reduction in complaints about services delivered over the nbn™ access network in today’s Telecommunications Industry Ombudsman (TIO) annual report, following a year of significant investment in customer experience initiatives.
NBN Co offers support to upgrade unmonitored medical alarms at a reduced cost
NBN Co will provide additional support for unmonitored medical alarm users to help improve their experience when they migrate to the nbn™ access network.
Stephen Rue appointed Chief Executive Officer of NBN Co
The Board of NBN Co, the company building and operating Australia’s broadband network, today announced that Mr Stephen Rue will succeed Bill Morrow as its next chief executive.
Darwin students take top spot in national tech competition
Students from Darwin’s Leanyer Primary School have taken out the top prize in NBN Co’s STEM+X Initiative with their idea to tackle weather-related disasters in the Top End and beyond.
NBN Co, the company building and operating Australia’s broadband network, today announced it had started enabling cutting edge cable technology DOCSIS 3.1 on its HFC network as it starts to significantly increase HFC activations in the coming months.
NBN Co, the company building Australia’s broadband network, today announced a new product to give all retail service providers (RSP) an alternative form of access to NBN Co’s Points of Interconnect (POI) and the ability to improve services for their customers.
The rollout of the nbn™ broadband access network in regional Australia is on the home stretch with nearly all* homes and businesses outside of major urban areas now in design or construction stages, or able to order an nbn™ service from a phone or internet provider.
Fact check: Clarifying information on Fixed Wireless Bundles Discounts
NBN Co, the company rolling out Australia’s broadband network, strongly refutes today’s Daily Telegraph Editorial’s suggestion that quality of service problems experienced by some users of the Optus Sport service for World Cup football coverage could be connected to the operation of the nbn access network.
NBN Co Statement: Optus Sport World Cup streaming not related to NBN
NBN Co, the company rolling out Australia’s broadband network, strongly refutes today’s Daily Telegraph Editorial’s suggestion that quality of service problems experienced by some users of the Optus Sport service for World Cup football coverage could be connected to the operation of the nbn access network.
New nbn higher speed tier orders soar to 70 per cent
More Australians are switching to faster internet retail plans, with new data released today revealing 70 per cent of new orders on the nbn™ access network are now based on wholesale speeds tiers of 50 Mbps (download) or higher.**
Fact Check: NBN Co CEO on online gamers and nbn™ Fixed Wireless network
Following on from NBN Co’s appearance at the Joint Standing Committee on Monday, there has been media coverage and social media conversation about NBN Co CEO Bill Morrow’s comments in relation to congestion on the nbn™ Fixed Wireless towers.
NBN Co appoints Korn Ferry for Chief Executive search
The Board of NBN Co today appointed executive search firm, Korn Ferry, to assist in identifying and reviewing candidates for the position of Chief Executive Officer.
Australian students leverage STEM skills to brighten the nation’s future
Following three months of brainstorming, students participating in the NBN Co STEM+X initiative today saw their hard work come to fruition as they virtually presented ideas to a panel of science and technology experts.
New research released today reveals the nbn™ access network is expected to generate up to 960 new businesses and up to 4,170 additional digital jobs in the Gippsland region by 2021.
NBN Co announces new R&D relationships with leading universities
NBN Co – the company building Australia’s new broadband network – today announced major collaborative relationships with the University of Melbourne (UoM) and the University of Technology Sydney (UTS).
Connectivity projected to spur Mackay business boom
New research released today reveals the nbn™ broadband access network is expected to generate up to 700 new businesses and up to 3,400 additional digital jobs in the Mackay region by 2021.
NBN Co’s commitment to customer experience driving down rate of complaints
NBN Co, the company building Australia’s broadband network, is pleased to see a 16 per cent decline in the rate of complaints made to the Telecommunications Industry Ombudsman (TIO) during the second half of 2017 about retail services delivered over the nbn™ access network.
NBN Co CEO Bill Morrow’s address to the National Press Club
NBN Co commissioned data analytics and economics firm AlphaBeta to investigate the social and economic impacts of the access network rollout. The results of the Connecting Australia Research show clear and positive social and economic outcomes as a result of the nbn™ broadband access network.
The number of Australian homes and business connected to higher speed plans over the nbn™ broadband access network has more than doubled with new figures revealing more than one million people have upgraded their internet speeds in the last four months.
NBN Co has launched a new Information and Communications Technology (ICT) channel to provide technology consultants and vendors with access critical information and support when helping businesses connect to the nbn™ access network.
Mr Bill Morrow, CEO of nbn, has informed the Board and Government of his intention to step down from his position by year end 2018 by which time he will have led the organisation for four years and nine months.
nbn statement: FTTC services in Coburg and Miranda
NBN Co’s first commercial Fibre-to-the-Curb (FTTC) services are now available to around 1,000 premises in Coburg, Victoria and Miranda, New South Wales.
NBN Co invests in new simulated training facilities for more than 2,000 external workers
NBN Co today launched new training facilities as part of its commitment to work alongside industry to improve the customer experience of connecting Australians to the nbn™ broadband access network.
NBN Co to provide enhanced support for medical alarm users
Owners of unmonitored medical alarms (autodialling devices) are set to receive further assistance during their household's migration to services over the nbn™ broadband access network, following enhancements to NBN Co's support for medical alarm users.
NBN Co today announced the appointment of Paul Tyler as its new Chief Customer Officer - Business. Effective 19 February, Paul will replace John Simon, whose retirement was announced last year.
NBN Co today furthered its push into the enterprise market by commencing an industry trial on the design and construction of a new wholesale direct fibre product.
NBN Co today has signed a deal with global remote communication and IT solutions company, Speedcast International Limited, to deliver wholesale business and enterprise satellite services to regional and remote Australia.