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The nbn network is being impacted by Ex-Tropical Cyclone Alfred. Read the latest information by visiting our Important Updates page.

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Learn about the nbn® network


Your questions answered



Contact your provider for


  • Issues with your nbn service
  • Issues getting connected 
  • Concerns about your speed
  • Technician hasn't turned up
  • Missing or incorrect address
  • Connection dropouts
  • Appointments
  • Missing equipment



Contact nbn for


  • Damages to property or nbn equipment
  • Contractor conduct and workmanship
  • Equipment/technology location