Is the nbn network available at your new home?
If you are struggling to find your address, it may help to include your lot number (if it's not already included), which may be found on your Contract of Sale or Residential Tenancy Agreement.
Address
Type your address here
The nbn network is not currently available in your new building.
The nbn network is planned for this address.
There’s still work to do before your new premises is ready to connect.
We expect to have more detailed information soon in regards to the connection of your new premises.
The nbn network is not currently available at your new premises.
nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.
nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.
Contact a phone or internet provider and order an nbn powered plan at your new premises.
Good news, your new premises is connected to services over the nbn network.
Contact a phone or internet provider and order an nbn powered plan at your new premises.
Your nbn Moving Checklist
If you’re moving house, odds are that your new home’s going to be different to your old one, in many ways. For example, how you connect to the nbn network at your new address might be different. It's definitely worth preparing before you relocate, to help minimise disruption to your internet service.
More than 4 weeks until your move
- Use our tool above to check your address and make sure that your new home can connect to the nbn network.
- Contact your preferred phone and internet provider to arrange an nbn connection, a starting date and a time for any nbn equipment to be installed (if required) at your new home.
- Contact your current phone and internet provider to notify when you would like to disconnect the service at your current address.
moving day
- Leave any nbn supplied equipment at your old address. This equipment is registered to the specific address and may not work at your new home.
when you have moved in
- Check that your nbn service is working and you can connect to the internet.
- If you experience any issues please contact your provider.
You can download a print-ready copy of your nbn Moving Checklist below.
Three things to keep in mind
Leave the nbn supplied equipment at your old premises
Any nbn supplied equipment needs to stay at your current address – please do not take it with you. The nbn equipment is registered to the specific address, therefore will not work or be compatible with your new premises. You won’t be able to use it at your new address, and it cannot be re-sold as it is property of nbn.
Additionally, by removing the nbn supplied equipment, you may make it harder for the new owner or occupant of the premises you’re moving from.
Review your speed plan
If you are already connected to an nbn plan via your phone and internet provider at your current address, you may want to check with your provider if the speed plan you are on is available at your new address. If, however your household internet needs have changed, it could be a good time to review your speed requirements.
Tell your provider that you're moving
Contact your current phone and internet provider to let them know you’re moving to a new house and seek their advice on what may need to be done. This may include arranging connection of a service at your new address (where available), and/or disconnection of the service at your old address to occur on a particular date.
If your current provider doesn’t offer nbn plans at your new address, you can search for one who does, using our phone and internet provider list.
Frequently asked questions
If your address doesn’t appear when you check your address, or if you would like to request an additional connection on a property with more than one residence such as a granny flat, you will need to contact a phone and internet provider. They will then contact nbn to assist in making these changes.
As part of the process, your provider may request information such as the coordinates of the property you wish to connect, and proof that the property is occupied.
It will depend on the technology type and existing setup at your new address. Your phone and internet provider will be able to provide details about the expected timeframe for connecting your new home to the nbn network.
If your new home was previously connected to the nbn network, and the nbn supplied equipment is still there, your phone and internet provider may be able to activate your service remotely without a technician appointment. In some cases, a technician may be required, and someone over 18 may need to be at home to allow the installation to go ahead.
Registered cablers can perform in-home cabling work if you choose to change the location of the nbn connection box, or the supplied equipment is in the wrong location.
If the nbn equipment needs to be moved or removed as part of your premises being renovated, you can find out more from the nbn website page below.
As changes to rental properties require consent, we suggest checking with your landlord first. Please keep in mind the type of nbn technology avaliable will determine the necessary hardware installation.
If your nbn supplied equipment is missing, please reach out to your phone and internet provider and let them know. They can arrange for the equipment to be replaced, and may be able to offer different options for this depending on the circumstances of your premises, such as sending replacement nbn equipment to you to plug in to install. In some cases, a technician may be required, and someone over 18 may need to be at home to allow the installation to go ahead.
Talk to your phone and internet provider to find out about any potential fees
If you're moving to a recently built property that hasn't had a fixed internet connection before, an additional $300 New Developments Charge may apply. In accordance with Australian Government policy, nbn is required to charge a one-time fee of $300 (incl. GST) to phone and internet providers that place an order for an nbn service to a new development (providers may choose to pass the charge onto their customers). This charge is not applicable in nbn Fixed Wireless and Satellite areas.
You will need to call your equipment provider/manufacturer to check that your equipment will work over the nbn network.
Your existing services may not work until you are connected to the nbn network at your new premises; this may also affect your medical alarm depending on the type of alarm you have. Please keep a charged mobile phone on hand in case of emergency. After completing the installation at your new address, check to make sure all of your existing services are still working and if not, contact your phone and internet provider immediately for advice.
If your new home is covered by our Fixed Wireless or Satellite network, you have the option to keep any existing home phone line that is currently in place. Please ensure you speak to your provider about any existing home phone line and it’s important to consider keeping it in service for emergency communications, especially if you don’t have reliable mobile phone coverage at your home or business.
As a reminder, the nbn equipment belongs to the premises it was originally installed in and should remain there when you move, however if you have taken it accidently and want to return it to nbn, it's easy. You can return it directly to us so it can be re-used in another premises. This is a great way to contribute to saving the planet from increasing landfill.
We have partnered with Australia Post allowing for devices to be sent back to us with a label you can access online at no cost to you. Simply follow the link below to print a return label and read the instructions on how to return the equipment.