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nbn® Hybrid Fibre Coaxial explained (HFC)


nbn HFC made easy

All types of nbn network connections that utilise a physical line running to the premises are considered Fixed Line connections.

An nbn Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn network connection. In this circumstance an HFC line will be run from the nearest available fibre node, to your premises.

HFC connections require an nbn network device to be installed at the point where the line enters your home. This device requires power to operate.


nbn HFC installation

There are two ways nbn HFC can be installed at your premises – through an nbn approved installer or if eligible, through self-installation.

When you contact your phone and internet provider to connect to the nbn network, they will confirm which installation process applies to your premises. 

Installation with an nbn approved installer

Your phone and internet provider should arrange for an nbn approved installer to call you and organise a visit to your premises to connect you.


Watch our What to expect on the day of your nbn™ Hybrid Fibre Coaxial installation video (duration 3:45) or download our guide to prepare for installation day.



Download pdf

nbn HFC Preparing Guide

(PDF - 2 MB)

Self-installation for eligible premises

Watch our nbn HFC Self-Installation video (duration 2:27) to install your nbn supplied equipment.


Due to the maturity of the HFC roll-out and changes in the delivery of Pay TV services, nbn has determined that the splitter and additional cable are no longer required. Hence, there will only be a self-installation video without Pay TV.

Download pdf

Full nbn HFC Set-up Guide

The full nbn guide to set up your HFC connection.

(PDF - 1 MB)

How to help optimise your nbn HFC connection at home

Make the most of your experience with the nbn broadband access network thanks to these handy tips.

 





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Although most existing services will be replaced by the nbn access network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at nbn.com.au/switchoff.