Make the most of your experience with the nbn™ broadband access network thanks to these handy tips.
We want to help you get the most out of your nbn™ HFC connection, which is why we’ve created a short guide that explores frequently asked questions and provides easy-to-follow advice regarding the positioning of your equipment - whether you're setting up for the first time or optimising your connection.
There are a few things to keep in mind when installing and using your nbn™ connection.
Wi-Fi router/modem location
- Try to position your Wi-Fi router/modem in the centre of your home or central to your internet-connected devices. This will help to ensure you receive the best connection possible at your premises.
- When using Wi-Fi enabled devices, make sure nothing is blocking your Wi-Fi router/modem, as this may obstruct the connection.
- Avoid placing your Wi-Fi router/modem behind the TV or thick walls, as this can affect the level of speed you experience.
Check your cables
- Old cables can lead to slower speeds. If your speeds are limited, you may need to have your cabling checked by a registered professional - ask them If there are any additional charges.
Consider the age of your devices
- Older devices may struggle to cope with the speeds when you switch to the nbn™ access network. Updating your device’s software may help to improve speeds.*
Alarm systems
- If your alarm system is compatible with the nbn™ access network and it's in a different room to your nbn™ wall outlet, you will need to either have an Ethernet cable installed between the them, or move your alarm system so they are both In the same room. This is necessary as your alarm system will need to plug directly into your Wi-Fi router/modem.
- You will also need to switch your alarm system over to an IP/mobile-based alarm system compatible with the nbn™ access network. Please speak to your alarm system provider or manufacturer for more information.
Some existing services may be affected
The rollout of the nbn™ access network involves new technologies, which some existing devices may not be compatible with such as medical alarms, autodiallers or emergency call buttons. Contact your device provider to find out if your alarm or device will work when connected to the nbn™ access network, and what alternative solutions are available.
Make sure you also register your devices with nbn. Registering helps nbn identify premises where support may be needed to help minimise a break in service.
Landline phone calls using the nbn™ access network use Voice over Internet Protocol (VoIP) technology instead of the standard copper phone networks. This means audio signals get converted into digital data before being sent over the internet to other landline phones.
VoIP-compatible phones
- VoIP-compatible phones let you make voice calls over the internet. Your telephone provider can tell you whether your existing landline phone will be compatible and can also supply you with a new VoIP phone if necessary.
- If you have a phone-only connection, your telephone provider will supply you with additional equipment, so you can connect your VoIP compatible phone to your Wi-Fi router/modem.
Switching a phone service can take a few days after ordering an nbn™ powered plan
For more information regarding wait times, please speak to your phone provider.
nbn™ compatible wall outlets
- Most nbn™ wall outlets tend to be installed in the living room near the TV. This allows your Wi-Fi router/modem to be plugged directly into the wall outlet and provides a clearer signal. Your phone will most likely be connected in this room too.
- If you would like to use your phone in another room, you will need to speak to your phone and internet provider about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
Living room set-up
Most people place their Wi-Fi router/modem in the living room to ensure close proximity to the television and other digital household devices. If you are thinking of doing so, or have already done so, the following advice may be helpful.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
If your living room doesn’t have an nbn™ wall outlet to facilitate a connection, an additional one may be fitted – however only on the day of installation. If you require more than one additional nbn™ wall outlet on the day of installation, you will be charged a fee. Ask the technician for more information about this.
If possible, make sure your Wi-Fi router/modem is exposed and visible. Tucking it away behind your TV or inside a cabinet may prevent a clear connection.
To encourage a strong and consistent connection, use an Ethernet cable to connect to your Smart TV, gaming consoles or streaming devices.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
Old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
If possible, make sure your Wi-Fi router/modem is exposed and visible. Tucking it away behind your TV or inside a cabinet may prevent a clear connection.
To encourage a strong and consistent connection, use an Ethernet cable to connect to your Smart TV, gaming consoles or streaming devices.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
Old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
Key
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Living room set-up
Most people place their Wi-Fi router/modem in the living room to ensure close proximity to the television and other digital household devices. If you are thinking of doing so, or have already done so, the following advice may be helpful.
If possible, make sure your Wi-Fi router/modem is exposed and visible. Tucking it away behind your TV or inside a cabinet may prevent a clear connection.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
To encourage a strong and consistent connection, use an Ethernet cable to connect to your Smart TV, gaming consoles or streaming devices.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
If your living room doesn’t have an nbn™ wall outlet to facilitate a connection, an additional one may be fitted – however only on the day of installation. If you require more than one additional nbn™ wall outlet on the day of installation, you will be charged a fee. Ask the technician for more information about this.
Home office set-up
Do you have a home office or permanent set-up that sees you working from your premises? You might find the following tips particularly helpful.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Some existing fax machines and point of sale devices such as Eftpos machines might not be compatible with the nbn™ access network. Please speak to your equipment provider or manufacturer for more information.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
If your nbn™ wall outlet is in another room, an additional outlet can be fitted in your home office. Please speak to your nbn™ approved installer on the day of installation.
Each nbn™ wall outlet needs to be located near a power outlet. A qualified electrician can install more power outlets if necessary - ask them if there are any additional charges.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
If your nbn™ wall outlet is in another room, an additional outlet can be fitted in your home office. Please speak to your nbn™ approved installer on the day of installation.
Each nbn™ wall outlet needs to be located near a power outlet. A qualified electrician can install more power outlets if necessary - ask them if there are any additional charges.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
Key
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Home office set-up
Do you have a home office or permanent set-up that sees you working from your premises? You might find the following tips particularly helpful.
If your nbn™ wall outlet is in another room, an additional outlet can be fitted in your home office. Please speak to your nbn™ approved installer on the day of installation.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Each nbn™ wall outlet needs to be located near a power outlet. A qualified electrician can install more power outlets if necessary - ask them if there are any additional charges.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Some existing fax machines and point of sale devices such as Eftpos machines might not be compatible with the nbn™ access network. Please speak to your equipment provider or manufacturer for more information.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
Communications room set-up
For those who have a comms room or home tech hub – or even an existing set-up in a communications room, cabinet or garage – the following advice may be helpful.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
If your nbn™ wall outlet is in another room, an additional one can be fitted in your comms room. Please speak to your nbn™ approved installer on the day of installation.
Each nbn™ wall outlet needs to be located near a power outlet. A qualified electrician can install more power outlets if necessary - ask them if there are any additional charges.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
If your nbn™ wall outlet is in another room, an additional one can be fitted in your comms room. Please speak to your nbn™ approved installer on the day of installation.
Each nbn™ wall outlet needs to be located near a power outlet. A qualified electrician can install more power outlets if necessary - ask them if there are any additional charges.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
Key
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Communications room set-up
For those who have a comms room or home tech hub – or even an existing set-up in a communications room, cabinet or garage – the following advice may be helpful.
If your nbn™ wall outlet is in another room, an additional one can be fitted in your media room. Please speak to your nbn™ approved installer on the day of installation.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Each nbn™ wall outlet needs to be located near a power outlet. A qualified electrician can install more power outlets if necessary - ask them if there are any additional charges.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
Bedroom set-up
For an existing set-up in your bedroom, you may find the following tips helpful.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
If your nbn™ wall outlet is in another room, an additional one or Ethernet cable can be fitted in your bedroom. Please speak to your nbn™ approved installer on the day of installation.
To encourage a strong and consistent connection, use an Ethernet cable to connect to your Smart TV, gaming consoles or streaming devices.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
If your nbn™ wall outlet is in another room, an additional one or Ethernet cable can be fitted in your bedroom. Please speak to your nbn™ approved installer on the day of installation.
To encourage a strong and consistent connection, use an Ethernet cable to connect to your Smart TV, gaming consoles or streaming devices.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
Key
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Bedroom set-up
For an existing set-up in your bedroom, you may find the following tips helpful.
If your nbn™ wall outlet is in another room, an additional one or Ethernet cable can be fitted in your bedroom. Please speak to your nbn™ approved installer on the day of installation.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
To encourage a strong and consistent connection, use an Ethernet cable to connect to your Smart TV, gaming consoles or streaming devices.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
Phone only set-up
If you’re simply setting up a home phone, please consider the following tips.
To help ensure your home phone works with your providers’ nbn™ compatible Wi-Fi router/modem, you will may need additional equipment. Please speak to your provider for advice on the best set-up for your home.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
If your nbn™ wall outlet is in another room, an additional one or Ethernet cable can be fitted in your bedroom. Please speak to your nbn™ approved installer on the day of installation.
Each nbn™ wall outlet needs to be located near a power outlet. A qualified electrician can install more power outlets if necessary - ask them if there are any additional charges.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
If your nbn™ wall outlet is in another room, an additional one or Ethernet cable can be fitted in your bedroom. Please speak to your nbn™ approved installer on the day of installation.
Each nbn™ wall outlet needs to be located near a power outlet. A qualified electrician can install more power outlets if necessary - ask them if there are any additional charges.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
Key
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Phone only set-up
If you’re simply setting up a home phone, please consider the following tips.
If your nbn™ wall outlet is in another room, an additional one or Ethernet cable can be fitted in your bedroom. Please speak to your nbn™ approved installer on the day of installation.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Each nbn™ wall outlet needs to be located near a power outlet. A qualified electrician can install more power outlets if necessary - ask them if there are any additional charges.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
To help ensure your home phone works with your providers’ nbn™ compatible Wi-Fi router/modem, you will may need additional equipment. Please speak to your provider for advice on the best set-up for your home.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
There are a few things to keep in mind when installing and using your nbn™ connection.
Wi-Fi router/modem location
- Try to position your Wi-Fi router/modem in the centre of your home or central to your internet-connected devices. This will help to ensure you receive the best connection possible at your premises.
- When using Wi-Fi enabled devices, make sure nothing is blocking your Wi-Fi router/modem, as this may obstruct the connection.
- Avoid placing your Wi-Fi router/modem behind the TV or thick walls, as this can affect the level of speed you experience.
Check your cables
- Old cables can lead to slower speeds. If your speeds are limited, you may need to have your cabling checked by a registered professional - ask them If there are any additional charges.
Consider the age of your devices
- Older devices may struggle to cope with the speeds when you switch to the nbn™ access network. Updating your device’s software may help to improve speeds.*
Alarm systems
- If your alarm system is compatible with the nbn™ access network and it's in a different room to your nbn™ wall outlet, you will need to either have an Ethernet cable installed between the them, or move your alarm system so they are both In the same room. This is necessary as your alarm system will need to plug directly into your Wi-Fi router/modem.
- You will also need to switch your alarm system over to an IP/mobile-based alarm system compatible with the nbn™ access network. Please speak to your alarm system provider or manufacturer for more information.
Some existing services may be affected
The rollout of the nbn™ access network involves new technologies, which some existing devices may not be compatible with such as medical alarms, autodiallers or emergency call buttons. Contact your device provider to find out if your alarm or device will work when connected to the nbn™ access network, and what alternative solutions are available.
Make sure you also register your devices with nbn. Registering helps nbn identify premises where support may be needed to help minimise a break in service.
Landline phone calls using the nbn™ access network use Voice over Internet Protocol (VoIP) technology instead of the standard copper phone networks. This means audio signals get converted into digital data before being sent over the internet to other landline phones.
VoIP-compatible phones
- VoIP-compatible phones let you make voice calls over the internet. Your telephone provider can tell you whether your existing landline phone will be compatible and can also supply you with a new VoIP phone if necessary.
- If you have a phone-only connection, your telephone provider will supply you with additional equipment, so you can connect your VoIP compatible phone to your Wi-Fi router/modem.
Switching a phone service can take a few days after ordering an nbn™ powered plan
For more information regarding wait times, please speak to your phone provider.
nbn™ compatible wall outlets
- Most nbn™ wall outlets tend to be installed in the living room near the TV. This allows your Wi-Fi router/modem to be plugged directly into the wall outlet and provides a clearer signal. Your phone will most likely be connected in this room too.
- If you would like to use your phone in another room, you will need to speak to your phone and internet provider about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
Living room set-up
Most people place their Wi-Fi router/modem in the living room to ensure close proximity to the television and other digital household devices. If you are thinking of doing so, or have already done so, the following advice may be helpful.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
If your living room doesn’t have an nbn™ wall outlet to facilitate a connection, an additional one may be fitted – however only on the day of installation. If you require more than one additional nbn™ wall outlet on the day of installation, you will be charged a fee. Ask the technician for more information about this.
If possible, make sure your Wi-Fi router/modem is exposed and visible. Tucking it away behind your TV or inside a cabinet may prevent a clear connection.
To encourage a strong and consistent connection, use an Ethernet cable to connect to your Smart TV, gaming consoles or streaming devices.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
Old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
If possible, make sure your Wi-Fi router/modem is exposed and visible. Tucking it away behind your TV or inside a cabinet may prevent a clear connection.
To encourage a strong and consistent connection, use an Ethernet cable to connect to your Smart TV, gaming consoles or streaming devices.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
Old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
Key
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Living room set-up
Most people place their Wi-Fi router/modem in the living room to ensure close proximity to the television and other digital household devices. If you are thinking of doing so, or have already done so, the following advice may be helpful.
If possible, make sure your Wi-Fi router/modem is exposed and visible. Tucking it away behind your TV or inside a cabinet may prevent a clear connection.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
To encourage a strong and consistent connection, use an Ethernet cable to connect to your Smart TV, gaming consoles or streaming devices.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
If your living room doesn’t have an nbn™ wall outlet to facilitate a connection, an additional one may be fitted – however only on the day of installation. If you require more than one additional nbn™ wall outlet on the day of installation, you will be charged a fee. Ask the technician for more information about this.
Home office set-up
Do you have a home office or permanent set-up that sees you working from your premises? You might find the following tips particularly helpful.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Some existing fax machines and point of sale devices such as Eftpos machines might not be compatible with the nbn™ access network. Please speak to your equipment provider or manufacturer for more information.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
If your nbn™ wall outlet is in another room, an additional outlet can be fitted in your home office. Please speak to your nbn™ approved installer on the day of installation.
Each nbn™ wall outlet needs to be located near a power outlet. A qualified electrician can install more power outlets if necessary - ask them if there are any additional charges.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
If your nbn™ wall outlet is in another room, an additional outlet can be fitted in your home office. Please speak to your nbn™ approved installer on the day of installation.
Each nbn™ wall outlet needs to be located near a power outlet. A qualified electrician can install more power outlets if necessary - ask them if there are any additional charges.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
Key
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Home office set-up
Do you have a home office or permanent set-up that sees you working from your premises? You might find the following tips particularly helpful.
If your nbn™ wall outlet is in another room, an additional outlet can be fitted in your home office. Please speak to your nbn™ approved installer on the day of installation.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Each nbn™ wall outlet needs to be located near a power outlet. A qualified electrician can install more power outlets if necessary - ask them if there are any additional charges.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Some existing fax machines and point of sale devices such as Eftpos machines might not be compatible with the nbn™ access network. Please speak to your equipment provider or manufacturer for more information.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
Communications room set-up
For those who have a comms room or home tech hub – or even an existing set-up in a communications room, cabinet or garage – the following advice may be helpful.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
If your nbn™ wall outlet is in another room, an additional one can be fitted in your comms room. Please speak to your nbn™ approved installer on the day of installation.
Each nbn™ wall outlet needs to be located near a power outlet. A qualified electrician can install more power outlets if necessary - ask them if there are any additional charges.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
If your nbn™ wall outlet is in another room, an additional one can be fitted in your comms room. Please speak to your nbn™ approved installer on the day of installation.
Each nbn™ wall outlet needs to be located near a power outlet. A qualified electrician can install more power outlets if necessary - ask them if there are any additional charges.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
Key
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Communications room set-up
For those who have a comms room or home tech hub – or even an existing set-up in a communications room, cabinet or garage – the following advice may be helpful.
If your nbn™ wall outlet is in another room, an additional one can be fitted in your media room. Please speak to your nbn™ approved installer on the day of installation.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Each nbn™ wall outlet needs to be located near a power outlet. A qualified electrician can install more power outlets if necessary - ask them if there are any additional charges.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
Bedroom set-up
For an existing set-up in your bedroom, you may find the following tips helpful.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
If your nbn™ wall outlet is in another room, an additional one or Ethernet cable can be fitted in your bedroom. Please speak to your nbn™ approved installer on the day of installation.
To encourage a strong and consistent connection, use an Ethernet cable to connect to your Smart TV, gaming consoles or streaming devices.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
If your nbn™ wall outlet is in another room, an additional one or Ethernet cable can be fitted in your bedroom. Please speak to your nbn™ approved installer on the day of installation.
To encourage a strong and consistent connection, use an Ethernet cable to connect to your Smart TV, gaming consoles or streaming devices.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
Key
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Bedroom set-up
For an existing set-up in your bedroom, you may find the following tips helpful.
If your nbn™ wall outlet is in another room, an additional one or Ethernet cable can be fitted in your bedroom. Please speak to your nbn™ approved installer on the day of installation.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
To encourage a strong and consistent connection, use an Ethernet cable to connect to your Smart TV, gaming consoles or streaming devices.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
Phone only set-up
If you’re simply setting up a home phone, please consider the following tips.
To help ensure your home phone works with your providers’ nbn™ compatible Wi-Fi router/modem, you will may need additional equipment. Please speak to your provider for advice on the best set-up for your home.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
If your nbn™ wall outlet is in another room, an additional one or Ethernet cable can be fitted in your bedroom. Please speak to your nbn™ approved installer on the day of installation.
Each nbn™ wall outlet needs to be located near a power outlet. A qualified electrician can install more power outlets if necessary - ask them if there are any additional charges.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
If your nbn™ wall outlet is in another room, an additional one or Ethernet cable can be fitted in your bedroom. Please speak to your nbn™ approved installer on the day of installation.
Each nbn™ wall outlet needs to be located near a power outlet. A qualified electrician can install more power outlets if necessary - ask them if there are any additional charges.
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
Key
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Phone only set-up
If you’re simply setting up a home phone, please consider the following tips.
If your nbn™ wall outlet is in another room, an additional one or Ethernet cable can be fitted in your bedroom. Please speak to your nbn™ approved installer on the day of installation.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Each nbn™ wall outlet needs to be located near a power outlet. A qualified electrician can install more power outlets if necessary - ask them if there are any additional charges.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.
Ethernet cable
Phone cable
Optional phone cable
Coaxial cable
Power cable
Wi-Fi Router/Modem
nbn™ connection box
nbn™ utility box
nbn™ wall outlet
Power outlet
Phone
Optional phone
To help ensure your home phone works with your providers’ nbn™ compatible Wi-Fi router/modem, you will may need additional equipment. Please speak to your provider for advice on the best set-up for your home.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
*
An end user’s experience, including the speeds actually achieved over the nbn™ broadband access network, depends on the nbn™ access network technology and configuration over which services are delivered to their premises, whether they are using the internet during the busy period, and some factors outside of nbn’s control (like their equipment quality, software, chosen broadband plan, signal reception, or how their provider designs its network).