If your project requires changes to nbn assets, you can request a relocation, removal or adjustment. This work must be completed by nbn and our approved contractors. Fees may apply.
Planning ahead and understanding the relocation works process can help keep your project moving.
Before you apply
Make sure you understand the type of relocation you need, the costs involved and the application steps.
Frequently asked questions
As early as possible in your planning.
This helps avoid delays for your project and protect the nbn equipment.
Works generally take 50 business days or more to complete. However, timeframes can be much longer for more complex requests.
You need to submit details about the nbn assets you need relocated to help us assess your request. These include:
- Photos of the nbn assets you need relocated or removed
- Site plans or sketches showing the proposed new location
- Any relevant Before You Dig Australia (BYDA) plans
- Any relevant accredited plant locator plans
- Supporting documents from other carriers (if shared infrastructure is involved)
- Any additional information that helps explain the works required
We may reach out if we need additional information.
There are generally two fees involved for relocating nbn assets. They need to be paid before our works can begin. The fees can include:
- A non-refundable application fee ranging from $550 to $2,750 (inc. GST)
- A quote in the nbn Offer covering the cost for the relocation works
Each application is assessed individually and the costs are based on the complexity of the work. The application fee is deducted from the quote, if you choose to proceed.
More complex requests may need additional design or other assessments before we can confirm requirements and proceed. This can include projects involving council works, road authorities, infrastructure upgrades or major construction.
If the scope changes or new site information becomes available that affects the requirements, we’ll let you know if the quote needs to be updated.
There may be a short outage while nbn equipment is moved. We will give you advance notice so you can prepare.
Do you have an application in progress?
Check the progress of your application at any time by using our Application Tracker.
Have you checked for underground cables?
Before you start, it’s important to understand what’s underground. It’s a simple step that can help avoid delays and unexpected issues. Before You Dig Australia offers a free service that shows where underground cables are in your area. For some relocation works, you’ll need these plans when submitting your application.