We recognise our nbn assets or infrastructure may occasionally need to be altered, relocated, removed or protected.
It’s important to note that by law, only nbn and our authorised contractors may work on nbn assets and infrastructure. This means that any interference, including unauthorised tampering or modifications, may result in legal action.
Keep in mind, nbn is a member of Before You Dig Australia. To help avoid accidental damage, please ensure you’re aware of the location of any underground cables in your area. Simply contact Before You Dig Australia on 1100 or via their website at www.1100.com.au
Apply early and provide nbn with as much advance notice of your plans as possible.
What you need to know
- Who is this application for?
- Before you start
- Pricing information
- Start an application
- Track your application
nbn assets and infrastructure within your property boundary
- Relocation of aerial network or lead-ins underground
- Removal or relocation of nbn supplied equipment prior to any demolition or renovation of your premises.
If the equipment has already been removed and you’re ready to re-connect and re-install, please speak to your phone or internet service provider.
- Relocation of nbn street infrastructure (e.g. nodes, pillars)
- Relocation of nbn pits and assets in pits owned by nbn or another telecommunications provider
- Relocation of nbn conduits.
If you are planning future road works, you may need to consider relocating our conduits so that the depth is maintained and the conduits remain accessible.
If you need existing nbn supplied equipment or cabling (such as an nbn connection box, associated cables and other equipment) within your building modified or relocated, you may be able to engage a registered cabler to complete this work under nbn’s Authority to Alter guidelines. This only applies to nbn’s fixed line technologies of FTTN, FTTC, HFC and FTTP. You can check the nbn technology at your address here.
A list of registered cablers can be found at the Australian Registered Cablers website*.
If your premises is utilising an nbn satellite technology, you can raise a request for Satellite Relocation or Satellite Removal.
If your relocation request of existing nbn supplied equipment is due to service performance, please check our nbn optimise page, or speak to your phone and internet provider who will be able to assist you.
For concerns about installation quality please click here to report or make a complaint about nbn supplied equipment installation and workmanship.
Pricing information
If you want to enquire about modifying nbn assets, please keep in mind that a fee may be charged for the relocation or removal of any nbn supplied equipment or network infrastructure.
Potential alternative options are detailed in the 'before you start' section on this page. Please consider whether these may apply to your requirements.
Terms referred to below:
Application fee
A fee payable by the applicant for the preparation of a cost estimate. The application fee is non-refundable. Once paid, it will be discounted from the cost of any work required if you choose to proceed with the relocation of equipment or network infrastructure.
Cost estimate
Estimate of the cost to complete the relocation or removal provided. This will be provided to the applicant after an application fee is paid.
Relocation or removal cost
nbn will not charge the applicant for the removal of nbn fixed line supplied equipment where it is related to a residential demolition. There may be additional reconnection or new development charges if the applicant chooses to reconnect with nbn at a later date.
For all other relocations and removals, the applicant may incur an application fee to develop a cost estimate. nbn will prepare this cost estimate for the applicant prior to confirming the charges. This cost estimate will consider the requirements and provide the applicant with the best possible price. While most relocation costs generally start from $1700, please keep in mind that this will vary depending on the size and complexity of the proposed works.
In preparing the cost estimate, nbn will assess the required work by contacting the applicant, consulting with nbn approved technicians, our approved delivery partners and other parties as necessary, to ensure an accurate cost estimate is determined.
Start my application request
All of our Relocation Works fees are payable by the applicant. These fees must be paid before any work begins.
Track your application
View the status of your Relocation Works application.
nbn assets and infrastructure within your property boundary
- Relocation of aerial network or lead-ins underground
- Removal or relocation of nbn supplied equipment prior to any demolition or renovation of your premises.
If the equipment has already been removed and you’re ready to re-connect and re-install, please speak to your phone or internet service provider.
- Relocation of nbn street infrastructure (e.g. nodes, pillars)
- Relocation of nbn pits and assets in pits owned by nbn or another telecommunications provider
- Relocation of nbn conduits.
If you are planning future road works, you may need to consider relocating our conduits so that the depth is maintained and the conduits remain accessible.
If you need existing nbn supplied equipment or cabling (such as an nbn connection box, associated cables and other equipment) within your building modified or relocated, you may be able to engage a registered cabler to complete this work under nbn’s Authority to Alter guidelines. This only applies to nbn’s fixed line technologies of FTTN, FTTC, HFC and FTTP. You can check the nbn technology at your address here.
A list of registered cablers can be found at the Australian Registered Cablers website*.
If your premises is utilising an nbn satellite technology, you can raise a request for Satellite Relocation or Satellite Removal.
If your relocation request of existing nbn supplied equipment is due to service performance, please check our nbn optimise page, or speak to your phone and internet provider who will be able to assist you.
For concerns about installation quality please click here to report or make a complaint about nbn supplied equipment installation and workmanship.
Pricing information
If you want to enquire about modifying nbn assets, please keep in mind that a fee may be charged for the relocation or removal of any nbn supplied equipment or network infrastructure.
Potential alternative options are detailed in the 'before you start' section on this page. Please consider whether these may apply to your requirements.
Terms referred to below:
Application fee
A fee payable by the applicant for the preparation of a cost estimate. The application fee is non-refundable. Once paid, it will be discounted from the cost of any work required if you choose to proceed with the relocation of equipment or network infrastructure.
Cost estimate
Estimate of the cost to complete the relocation or removal provided. This will be provided to the applicant after an application fee is paid.
Relocation or removal cost
nbn will not charge the applicant for the removal of nbn fixed line supplied equipment where it is related to a residential demolition. There may be additional reconnection or new development charges if the applicant chooses to reconnect with nbn at a later date.
For all other relocations and removals, the applicant may incur an application fee to develop a cost estimate. nbn will prepare this cost estimate for the applicant prior to confirming the charges. This cost estimate will consider the requirements and provide the applicant with the best possible price. While most relocation costs generally start from $1700, please keep in mind that this will vary depending on the size and complexity of the proposed works.
In preparing the cost estimate, nbn will assess the required work by contacting the applicant, consulting with nbn approved technicians, our approved delivery partners and other parties as necessary, to ensure an accurate cost estimate is determined.
Start my application request
All of our Relocation Works fees are payable by the applicant. These fees must be paid before any work begins.
Track your application
View the status of your Relocation Works application.
For more information
Our assets and infrastructure are protected by law. It is an offence to interfere with, tamper with or modify a facility owned or operated by a telecommunications carrier, such as nbn. Any unauthorised interference may result in legal action.
nbn reserves all of its rights in respect to any damage caused to its assets or infrastructure, including all reinstatement and repair costs.
Here are the various types of infrastructure managed by our Relocation Works team.
End User Premises Equipment
Any nbn access network equipment within the end user’s property boundary.
Aerial cable
Cable that is run overhead, including either 'nbn overhead' such as distribution cable (running up and down the street) or 'service delivery cable' (running from the street to a premises).
Lead-in Conduit
This includes the section of the network that runs from the street pit to the premises.
Pit and pipe
The underground infrastructure used for laying fibre. Conduits are the piping system used for protection and routing of cables and may be metal or plastic.
Fibre network
The optical fibre telecommunications network, owned or controlled by nbn.
Copper network
The copper-based access network, which is used to provide access to standard voice telephony and broadband services.
Please note: nbn does not provide accreditation for the companies listed on this website (or other companies who may be capable of providing the services), nor should the inclusion of a link on this website be construed as an endorsement from nbn.