When connecting to the nbn broadband access network, the following advice may enhance your in-home internet experience.
We want to help you get the most out of your nbn™ Fibre to the Curb (FTTC) connection, which is why we’ve created a short guide that explores frequently asked questions and provides easy-to-follow advice regarding the positioning of your equipment - whether you're setting up for the first time or optimising your connection.
There are a few things to keep in mind when installing and using your nbn™ connection.
Wi-Fi router/modem location
- We recommend plugging your nbn™ connection box into the telephone wall socket located closest to where the cabling enters your home. Typically, this will be near the street-front. We also recommend testing other wall sockets throughout your property, as we’ve found that connecting to other outlets may reduce the performance of your service.
- If you choose to relocate your telephone wall socket and require assistance, please contact your service provider or a registered cabling organisation for a quote.
- We recommend positioning your Wi-Fi router/modem in the centre of your home or central to your internet-connected devices. This will help to ensure you receive the best connection possible.
- When using Wi-Fi enabled devices, double check there’s nothing blocking your Wi-Fi router/modem, as this may interfere with the connection.
- Try to avoid placing your Wi-Fi router/modem behind the TV or thick walls. This can affect your Wi-Fi connection speed levels.
Check your cables
- If there’s more than one connected telephone wall socket in your home this may significantly weaken the performance and stability of your service. To discuss improving your connection performance, please speak to your cabling organisation.
- In the case of multiple connected telephone wall sockets, please ensure these are isolated from the main socket. This can help improve the performance of your FTTC service. Please speak to your service provider or a registered cabler if you need additional assistance.
- Any previously installed ADSL filters or line splitters will need to be removed. If they remain connected, they will likely affect your service performance. For more information, please refer to our nbn™ Troubleshooting Guide below.
- Keep in mind that some older homes may have time worn wiring that may also impact service performance.
Some existing services may be affected
The rollout of the nbn™ access network involves new technologies, which some existing devices may not be compatible with such as medical alarms, autodiallers or emergency call buttons. Contact your device provider to find out if your alarm or device will work when connected to the nbn™ access network, and what alternative solutions are available.
Make sure you also register your devices with nbn. Registering helps nbn identify premises where support may be needed to help minimise a break in service.
Landline phone calls using the nbn™ access network use Voice over Internet Protocol (VoIP) technology instead of the standard copper phone networks. This means audio signals get converted into digital data before being sent over the internet to other landline phones.
VoIP-compatible phones
- VoIP-compatible phones let you make voice calls over the internet. Your telephone provider can tell you whether your existing landline phone will be VoIP-compatible and can also supply you with a new VoIP-compatible phone if necessary.
- If you have a phone-only connection, your telephone provider will supply you with additional equipment so you can connect your VoIP-compatible phone to your nbn™ compatible Wi-Fi router/modem.
Switching a phone service can take a few days after ordering an nbn™ powered plan from a phone provider.
For more information regarding wait times, please speak to your phone provider.
nbn™ compatible wall outlets
- If you have multiple telephones located within your premises that you would like to continue using, we recommend engaging with a registered cabler to assess and reconfigure your in-home wiring.
- Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
Switching your phone service can take a few days after ordering an nbn™ powered plan. For more information regarding wait times please speak to your phone provider.
Living room set-up
Most people place their Wi-Fi router/modem in the living room to ensure close proximity to the television and other digital household devices. If you are thinking of doing so, or have already done so, the following advice may be helpful.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
- 1 - Router (gateway)
- 2 - Smart TV
- 3 - Phone location
- 4 - Optional phone location
- 5 - Telephone socket connection
If possible, make sure your nbn™ compatible Wi-Fi router/modem is exposed and visible. Tucking it behind your TV or inside a cabinet may prevent a clear connection.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your nbn™ compatible Wi-Fi router/modem. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Keep in mind your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate you your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
If possible, make sure your nbn™ compatible Wi-Fi router/modem is exposed and visible. Tucking it behind your TV or inside a cabinet may prevent a clear connection.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your nbn™ compatible Wi-Fi router/modem. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Keep in mind your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate you your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Key
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Living room set-up
Most people place their Wi-Fi router/modem in the living room to ensure close proximity to the television and other digital household devices. If you are thinking of doing so, or have already done so, the following advice may be helpful.
If possible, make sure your nbn™ compatible Wi-Fi router/modem is exposed and visible. Tucking it behind your TV or inside a cabinet may prevent a clear connection.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your nbn™ compatible Wi-Fi router/modem. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Keep in mind your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
Home office set-up
Do you have a home office or permanent set-up that sees you working from your premises? You might find the following tips particularly helpful.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Some existing fax machines and point of sale devices such as Eftpos machines might not be compatible with the nbn™ access network. Please speak to your equipment provider or manufacturer for more information.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
Please keep in mind that your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your nbn™ compatible Wi-Fi router/modem and used anywhere in the house without the need to change any wiring.
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate you your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Please keep in mind that your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your nbn™ compatible Wi-Fi router/modem and used anywhere in the house without the need to change any wiring.
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate you your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Key
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Home office set-up
Do you have a home office or permanent set-up that sees you working from your premises? You might find the following tips particularly helpful.
Please keep in mind that your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate your We recommend connecting your nbn™ compatible Wi-Fi router/modem to the telephone wall socket located closest to the front of your home. If you choose to relocate you your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Some existing fax machines and point of sale devices such as Eftpos machines might not be compatible with the nbn™ access network. Please speak to your equipment provider or manufacturer for more information.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
Communications room set-up
For those who have a comms room or home tech hub – or even an existing set-up in a communications room, cabinet or garage – the following advice may be helpful.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Some existing fax machines and point of sale devices such as Eftpos machines might not be compatible with the nbn™ access network. Please speak to your equipment provider or manufacturer for more information.
- 1 - nbn™ Modem positioning
- 2 - Old socket location
- 3 - Additional Wi-Fi access point
- 4 - Telephone socket location
Please keep in mind that your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
Consider installing additional Wi-Fi access points or Ethernet cabling to a central location of the premises. Wi-Fi signal from your communications cabinet may not be strong enough to reach other rooms.
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate you your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Please keep in mind that your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
Consider installing additional Wi-Fi access points or Ethernet cabling to a central location of the premises. Wi-Fi signal from your communications cabinet may not be strong enough to reach other rooms.
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate you your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Key
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Communications room set-up
For those who have a comms room or home tech hub – or even an existing set-up in a communications room, cabinet or garage – the following advice may be helpful.
Please keep in mind that your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Consider installing additional Wi-Fi access points or Ethernet cabling to a central location of the premises. Wi-Fi signal from your communications cabinet may not be strong enough to reach other rooms.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Phone only set-up
If you’re simply setting up a home phone, please consider the following tips.
To help ensure your home phone works with your providers’ nbn™ compatible Wi-Fi router/modem, you will may need additional equipment. Please speak to your provider for advice on the best set-up for your home.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
- 1 - nbn™ Modem positioning
- 2 - Old socket location
- 3 - Optional phone location
- 4 - Telephone socket location
Please keep in mind that your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
If you have multiple phones in your home and you’d like to keep using all of them, please consider contacting a licenced professional. Alternatively, you can use a cordless phone, which can be connected to the back of your nbn™ compatible Wi-Fi router/modem. This cordless phone can then be anywhere in your house.
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate you your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Please keep in mind that your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
If you have multiple phones in your home and you’d like to keep using all of them, please consider contacting a licenced professional. Alternatively, you can use a cordless phone, which can be connected to the back of your nbn™ compatible Wi-Fi router/modem. This cordless phone can then be anywhere in your house.
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate you your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Key
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Phone only set-up
If you’re simply setting up a home phone, please consider the following tips.
Please keep in mind that your home phone will need to be connected to nbn™ compatible Wi-Fi router/modem.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
If you have multiple phones in your home and you’d like to keep using all of them, please consider contacting a licenced professional. Alternatively, you can use a cordless phone, which can be connected to the back of your nbn™ compatible Wi-Fi router/modem. This cordless phone can then be anywhere in your house.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
To help ensure your home phone works with your providers’ nbn™ compatible Wi-Fi router/modem, you will may need additional equipment. Please speak to your provider for advice on the best set-up for your home.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
There are a few things to keep in mind when installing and using your nbn™ connection.
Wi-Fi router/modem location
- We recommend plugging your nbn™ connection box into the telephone wall socket located closest to where the cabling enters your home. Typically, this will be near the street-front. We also recommend testing other wall sockets throughout your property, as we’ve found that connecting to other outlets may reduce the performance of your service.
- If you choose to relocate your telephone wall socket and require assistance, please contact your service provider or a registered cabling organisation for a quote.
- We recommend positioning your Wi-Fi router/modem in the centre of your home or central to your internet-connected devices. This will help to ensure you receive the best connection possible.
- When using Wi-Fi enabled devices, double check there’s nothing blocking your Wi-Fi router/modem, as this may interfere with the connection.
- Try to avoid placing your Wi-Fi router/modem behind the TV or thick walls. This can affect your Wi-Fi connection speed levels.
Check your cables
- If there’s more than one connected telephone wall socket in your home this may significantly weaken the performance and stability of your service. To discuss improving your connection performance, please speak to your cabling organisation.
- In the case of multiple connected telephone wall sockets, please ensure these are isolated from the main socket. This can help improve the performance of your FTTC service. Please speak to your service provider or a registered cabler if you need additional assistance.
- Any previously installed ADSL filters or line splitters will need to be removed. If they remain connected, they will likely affect your service performance. For more information, please refer to our nbn™ Troubleshooting Guide below.
- Keep in mind that some older homes may have time worn wiring that may also impact service performance.
Some existing services may be affected
The rollout of the nbn™ access network involves new technologies, which some existing devices may not be compatible with such as medical alarms, autodiallers or emergency call buttons. Contact your device provider to find out if your alarm or device will work when connected to the nbn™ access network, and what alternative solutions are available.
Make sure you also register your devices with nbn. Registering helps nbn identify premises where support may be needed to help minimise a break in service.
Landline phone calls using the nbn™ access network use Voice over Internet Protocol (VoIP) technology instead of the standard copper phone networks. This means audio signals get converted into digital data before being sent over the internet to other landline phones.
VoIP-compatible phones
- VoIP-compatible phones let you make voice calls over the internet. Your telephone provider can tell you whether your existing landline phone will be VoIP-compatible and can also supply you with a new VoIP-compatible phone if necessary.
- If you have a phone-only connection, your telephone provider will supply you with additional equipment so you can connect your VoIP-compatible phone to your nbn™ compatible Wi-Fi router/modem.
Switching a phone service can take a few days after ordering an nbn™ powered plan from a phone provider.
For more information regarding wait times, please speak to your phone provider.
nbn™ compatible wall outlets
- If you have multiple telephones located within your premises that you would like to continue using, we recommend engaging with a registered cabler to assess and reconfigure your in-home wiring.
- Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
Switching your phone service can take a few days after ordering an nbn™ powered plan. For more information regarding wait times please speak to your phone provider.
Living room set-up
Most people place their Wi-Fi router/modem in the living room to ensure close proximity to the television and other digital household devices. If you are thinking of doing so, or have already done so, the following advice may be helpful.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
- 1 - Router (gateway)
- 2 - Smart TV
- 3 - Phone location
- 4 - Optional phone location
- 5 - Telephone socket connection
If possible, make sure your nbn™ compatible Wi-Fi router/modem is exposed and visible. Tucking it behind your TV or inside a cabinet may prevent a clear connection.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your nbn™ compatible Wi-Fi router/modem. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Keep in mind your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate you your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
If possible, make sure your nbn™ compatible Wi-Fi router/modem is exposed and visible. Tucking it behind your TV or inside a cabinet may prevent a clear connection.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your nbn™ compatible Wi-Fi router/modem. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Keep in mind your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate you your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Key
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Living room set-up
Most people place their Wi-Fi router/modem in the living room to ensure close proximity to the television and other digital household devices. If you are thinking of doing so, or have already done so, the following advice may be helpful.
If possible, make sure your nbn™ compatible Wi-Fi router/modem is exposed and visible. Tucking it behind your TV or inside a cabinet may prevent a clear connection.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your nbn™ compatible Wi-Fi router/modem. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Keep in mind your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
Home office set-up
Do you have a home office or permanent set-up that sees you working from your premises? You might find the following tips particularly helpful.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Some existing fax machines and point of sale devices such as Eftpos machines might not be compatible with the nbn™ access network. Please speak to your equipment provider or manufacturer for more information.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
Please keep in mind that your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your nbn™ compatible Wi-Fi router/modem and used anywhere in the house without the need to change any wiring.
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate you your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Please keep in mind that your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your nbn™ compatible Wi-Fi router/modem and used anywhere in the house without the need to change any wiring.
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate you your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Key
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Home office set-up
Do you have a home office or permanent set-up that sees you working from your premises? You might find the following tips particularly helpful.
Please keep in mind that your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate your We recommend connecting your nbn™ compatible Wi-Fi router/modem to the telephone wall socket located closest to the front of your home. If you choose to relocate you your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Some existing fax machines and point of sale devices such as Eftpos machines might not be compatible with the nbn™ access network. Please speak to your equipment provider or manufacturer for more information.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
Communications room set-up
For those who have a comms room or home tech hub – or even an existing set-up in a communications room, cabinet or garage – the following advice may be helpful.
If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points, Ethernet cabling or consider upgrading your modem/router. For more information, please speak to your phone and internet provider. We advise also asking whether there are any additional charges to consider.
Some existing fax machines and point of sale devices such as Eftpos machines might not be compatible with the nbn™ access network. Please speak to your equipment provider or manufacturer for more information.
- 1 - nbn™ Modem positioning
- 2 - Old socket location
- 3 - Additional Wi-Fi access point
- 4 - Telephone socket location
Please keep in mind that your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
Consider installing additional Wi-Fi access points or Ethernet cabling to a central location of the premises. Wi-Fi signal from your communications cabinet may not be strong enough to reach other rooms.
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate you your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Please keep in mind that your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
Consider installing additional Wi-Fi access points or Ethernet cabling to a central location of the premises. Wi-Fi signal from your communications cabinet may not be strong enough to reach other rooms.
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate you your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Key
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Communications room set-up
For those who have a comms room or home tech hub – or even an existing set-up in a communications room, cabinet or garage – the following advice may be helpful.
Please keep in mind that your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Consider installing additional Wi-Fi access points or Ethernet cabling to a central location of the premises. Wi-Fi signal from your communications cabinet may not be strong enough to reach other rooms.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Phone only set-up
If you’re simply setting up a home phone, please consider the following tips.
To help ensure your home phone works with your providers’ nbn™ compatible Wi-Fi router/modem, you will may need additional equipment. Please speak to your provider for advice on the best set-up for your home.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
- 1 - nbn™ Modem positioning
- 2 - Old socket location
- 3 - Optional phone location
- 4 - Telephone socket location
Please keep in mind that your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
If you have multiple phones in your home and you’d like to keep using all of them, please consider contacting a licenced professional. Alternatively, you can use a cordless phone, which can be connected to the back of your nbn™ compatible Wi-Fi router/modem. This cordless phone can then be anywhere in your house.
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate you your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Please keep in mind that your home phone will need to be connected to your nbn™ compatible Wi-Fi router/modem.
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
If you have multiple phones in your home and you’d like to keep using all of them, please consider contacting a licenced professional. Alternatively, you can use a cordless phone, which can be connected to the back of your nbn™ compatible Wi-Fi router/modem. This cordless phone can then be anywhere in your house.
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate you your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Key
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Phone only set-up
If you’re simply setting up a home phone, please consider the following tips.
Please keep in mind that your home phone will need to be connected to nbn™ compatible Wi-Fi router/modem.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
Generally, old telephone wall sockets will no longer work. If you’d like to use your home phone in a different room or add an additional phone to your existing setup, you’ll need to speak to your phone and internet provider or registered cabler about additional cabling. Alternatively, cordless phones can be connected to the back of your modem and used anywhere in the house without the need to change any wiring.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
If you have multiple phones in your home and you’d like to keep using all of them, please consider contacting a licenced professional. Alternatively, you can use a cordless phone, which can be connected to the back of your nbn™ compatible Wi-Fi router/modem. This cordless phone can then be anywhere in your house.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
We recommend connecting to the telephone wall socket located closest to the front of your home. If you choose to relocate your telephone wall socket and require assistance, contact your service provider or a registered cabler for a quote. Please keep in mind, having multiple outlets in your home may affect your broadband performance.
Ethernet cable
Optional ethernet cable
Phone cable
Optional phone cable
Power cable
Power outlet
Phone
Optional phone
Telephone Socket
Telephone Socket Optional
nbn™ connection box
Wi-Fi Router/Modem
To help ensure your home phone works with your providers’ nbn™ compatible Wi-Fi router/modem, you will may need additional equipment. Please speak to your provider for advice on the best set-up for your home.
Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.
*
An end user’s experience, including the speeds actually achieved over the nbn™ broadband access network, depends on the nbn™ access network technology and configuration over which services are delivered to their premises, whether they are using the internet during the busy period, and some factors outside of nbn’s control (like their equipment quality, software, chosen broadband plan, signal reception, or how their provider designs its network).