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nbn® Fixed Wireless outages

We’re currently upgrading the nbn Fixed Wireless network, which aims to provide more regional homes and small businesses with access to even better nbn broadband. These upgrades will help enable faster nbn speeds and ensure more people gain access to the nbn Fixed Wireless network, particularly in some of Australia’s hardest to reach places.#

Introducing new technology

The upgrades to the nbn Fixed Wireless network involve replacing some hardware on our towers and introducing new 5G mm Wave technology. We will be among the first in the world to deploy this technology at this scale for a dedicated fixed wireless network.

Planned outages

During these upgrade works, you may experience reductions in service and periodic outages as we roll out the upgrades in your area over several weeks. In most cases, the outages may range from 3-4 minutes. However, for others, some periodic outages may occur throughout the day and last for up to 12 hours. While the upgrade works are being completed in your area, you may experience more than one outage. We’ll notify your provider of any outages ahead of time, so they can keep you informed. We understand how frustrating outages can be, which is why we’re working hard to keep these to a minimum and reduce the occurrence of outages wherever we can.

How we’re minimising the impact of potential outages:

  • We’re using temporary antennas to help maintain service for many customers.
  • We’re migrating services to other local towers, where viable.
  • We’re preparing equipment before arriving on site to minimise downtime.

If you experience service disruptions or outages that last longer than expected, please contact your phone and internet provider.

# Your experience, including the speeds actually achieved over the nbn network, depends on the nbn network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn's control (like your equipment quality, software, broadband plans, signal reception and how your provider designs its network). Speeds may be impacted by the number of concurrent users on the nbn Fixed Wireless network, including during busy periods.