Get to Know Your nbn™ podcast: Episode 1 – Focus on Customer Experience
In the first episode of Get to Know Your nbn™ podcast, host Peter Gurney (General Manager, nbn™ local) speaks with Brad Whitcomb, NBN Co's Chief Customer Officer – Residential, about all things customer experience.
More than 6.3 million Australian homes and businesses can now connect to services over the nbn™ broadband access network, with nearly 100,000 premises connected every month. While this figure represents substantial progress for the rollout of the network, there's work to be done with service providers when it comes to end-user customer experience. And that’s our topic of discussion in this episode.