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Important information
More work required
Thank you for your patience. nbn is committed to completing the rollout in 2020. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
More work required
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Disconnection information
Premises connected to the nbn network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
Premises connected to the nbn network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Note: Current Optus Cable customers may be given an earlier disconnection date. nbn recommends that you contact Optus for more details.
Changeover information
Changeover information
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Network outages
Changeover information
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nbn’s New Developments team are continuing to work with the developer to roll out the nbn broadband access network at your location.
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nbn’s New Developments team are continuing to work with the developer to roll out the nbn broadband access network at your location.
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The nbn broadband access network is not currently available at your premises
Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.
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The nbn broadband access network is not currently available in your building.
We have made several attempts to initiate the process of establishing an nbn access network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative.
Frequently asked questions
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Contact your provider
nbn is a wholesaler so in most cases you will need to speak with your phone and internet provider if you have a query.
Contact your provider for
- Loss of phone or internet connection including outages/dropouts
- Issues getting connected
- Concerns about speed
- Missing equipment
- Missing or incorrect address
- Appointments including technician hasn't turned up
- Service connection delays
As nbn is a wholesaler, you will need to talk to your provider in relation to the issues listed.
Provider details
Access a list of providers and their contact details.
Contact nbn
If you wish to contact nbn, please get in touch online by visiting the relevant link.
Contact nbn online to
Health & Safety line
If you wish to report a Health & Safety concern, are in a vulnerable circumstance or have accessibility requirements, please call our Health & Safety line on 1800 687 626
Office locations
Sydney
100 Mount street
North Sydney NSW 2060
Australia
Melbourne
727 Collins street
Docklands VIC 3008
Australia