If you are assisting a community of medical alarm users, such as residents of a retirement village or aged care facility, you will need to register their devices with nbn before connecting to the nbn™ access network. This will help identify and manage potential interruptions to their alarm services when migrating to the nbn™ access network.
Who needs to be registered?
- Communities or residents who use medical alarms in their homes, retirement villages or aged care facilities.
- Those with medical alarms still connected to an old phone service that is not yet running over the +™ access network or a mobile service.
How to register multiple alarms at once
Start
Complete the online form to start the registration process.
Prepare
Review and complete your residents’ alarm details in the registration spreadsheet that nbn will send you via email.
Upload
Submit the completed registration spreadsheet via the nbn website. nbn will contact you should additional information be required.
Already completed your registration spreadsheet?
What happens once I've registered my residents’ alarms?
Once the registration process is complete, nbn will call you and work with you directly to confirm the following actions:
Checking medical alarm compatibility
We will provide you with additional helpful information about speaking to alarm provider(s) or manufacturer(s) to check whether your residents’ devices are compatible with the nbn™ access network. These providers may suggest upgrading to new alarms that have a back-up battery and connect via a mobile network. This will provide your residents’ alarms with the ability to connect to an alternative network during a power or nbn™ access network outage.
Connecting phone and internet services
Your residents’ phone and internet service will not be automatically moved across to the nbn™ access network. Therefore, you will need to work with your residents to ensure they speak to their individual phone and internet provider about connecting to a new phone and/or internet service on the nbn™ access network.
Once you are registered, if necessary, we will call you to advise of the approaching disconnection date of your residents’ old phone services (where applicable). Once their new phone and/or internet service is active on the nbn™ access network, you can connect their medical alarms to the network if they are compatible with the nbn™ access network and their alarm device manufacturer advises you to do so.
The nbn™ broadband access network is replacing most of the existing fixed-line phone networks that medical alarms rely on with newer technologies. Although most existing services will be replaced by the nbn™ access network, there are some services that should not be impacted, including those provided over non-nbn fibre networks and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider, and your current device provider, about whether your services will be impacted by the rollout of the nbn™ access network. You can also visit nbn.com.au/switchoff for more information or call 1800 687 626.
Testing medical alarms
You will need to test your residents’ alarms after they have successfully been connected to the network. We will also call you and work with you to verify their alarms are working correctly.
Once your residents are connected to the nbn™ access network and their alarms are working, we will close their registration. Any further support requests will need to be directed to you, the residents’ alarm supplier(s) or their phone and internet provider(s).
Note: nbn will not contact the medical alarm users themselves without the prior approval of the person who has registered their alarms.
Where else to get help
If a resident has special needs or a serious medical condition, they should speak to their phone and internet provider today about any assistance services they may offer. As a wholesaler, nbn does not offer these services.
Telstra is required by the Australian Government to offer Priority Assistance services to people with a life-threatening medical condition. Other phone or internet providers may also offer Priority Assistance (or similar arrangements) to their customers. More information is available from the Australian Communications and Media Authority (ACMA).
