Important Notice
To help with the transition to the nbn® network, all eligible unmonitored medical alarm users have the opportunity to upgrade to an eligible new unmonitored medical alarm device through a participating device supplier at a reduced cost.
If you’re eligible for this upgrade offer, you could purchase an eligible new device from a participating device supplier at a discounted price of up to 80% off the regular price, up to a maximum of $300 off.
Am I eligible for this alarm upgrade offer?
To be eligible, you will need to meet the following criteria:
- Own an eligible existing unmonitored medical alarm or be authorised by the owner of an existing unmonitored medical alarm to dispose of that existing alarm and upgrade it to an eligible new unmonitored medical alarm device.
- Use an alarm that relies solely on your home phone line. Alarms that already have a capability to connect to a mobile network are not eligible for upgrade. Why not?
- Live in a home that will be able to get a new fixed line connection over the nbn network. If you live in an Fixed Wireless or Sky Muster™ area you are not eligible for this offer. Why not?
- Have registered your existing unmonitored medical alarm on nbn’s Medical Alarm Register online or by calling 1800 227 300.
- Agree to return your old unmonitored medical alarm to the supplier for disposal once you’ve received your eligible new device. Your new alarm will come with a reply-paid post bag.
- Have purchased your old unmonitored medical alarm on or before 31 August 2018.
- Have not previously successfully received a medical alarm upgrade rebate or subsidy through any other similar nbn-supported program or offer.
How much can I save?
If you are eligible for this upgrade offer, you may be able to save up to 80% on the participating device supplier's normal retail price of the device (capped at a maximum discount of $300) when you order an eligible new unmonitored medical alarm from a list of participating companies. Currently, the participating companies are:
- CareAlert
- The INS Group
Benefits of using an upgraded medical alarm
Mobile network
Devices connected to the nbn network will not work during a power outage. Your new alarm will utilise a mobile network instead of a land line.
In-built battery backup
Your new alarm will have a rechargeable battery, which when new, can last up to 40 hours in a power outage.
Works like your current alarm
Calls family, friends, neighbours or 000 when you press the emergency button for help.
Optional professional monitoring
If you need it at any time you can switch to a professional monitoring service, at additional charge.
Apply to upgrade
Is your alarm registered on nbn's Medical Alarm Register?
Register with nbn's Medical Alarm Register.
1. You confirm that to the best of your knowledge any information you submit to the nbn Medical Alarm Register is correct and accurate.
2. Registering a medical alarm on the MAR will allow nbn to identify households or premises with medical alarms where action may be needed to help minimise a break in service.
3. The rollout of the nbn network involves new technologies and some existing devices, including medical alarms, may not be compatible with these at all times.
4. If you have a medical alarm you should contact the medical alarm service or device provider for more information about whether the medical alarm will be capable of working normally over the nbn™ access network, and, if necessary, what alternative solutions are available. In many cases, professionally monitored medical alarm service providers may be able to recommend and supply a new medical alarm unit that will no longer rely on the fixed line network.
5. nbn is not in a position to provide advice about specific devices due to the wide range of different devices in the market.
6. You acknowledge it is your responsibility to contact your medical alarm service or device provider prior to moving your phone services to the nbn network.
7. You acknowledge that:
- registration on the medical alarms register does not result in any obligation on nbn to ensure that the medical alarm has been moved onto the nbn network, or that it works on the nbn network; and
- if you are supplying nbn with the personal information of another person/people as part of this Medical Alarm Registration process, you have their consent to do so.
8. nbn collects personal information about you to assist with the migration of critical services including medical alarms. Personal information provided to nbn may be used by nbn for:
- adding personal information on nbn’s Medical Alarm Register;
- monitoring the migration status of medical alarms;
- dealing with future queries you may make to nbn;
- providing the contact person and/or residents at the premises with further information in relation to the nbn™ access network; and
- matters associated with compatibility of medical alarm services on the nbn network.
9. This information may be disclosed to related entities of nbn, third parties who provide services related to the roll out of the nbn network and the disconnection process, medical alarm service providers, medical alarm device providers, retail network service providers, the Minister for Communications, the Office of the Minister for Communications, and the Department of Communications and the Arts.
10. The nbn Privacy Policy at nbnco.com.au/privacy contains information about how you can make a complaint about a breach of the Australian Privacy Principles and how we will deal with such a complaint. It also tells you how you can request access to the personal information that nbn holds about you and how you can correct such information. You can contact nbn by calling the Contact Centre on 1800 227 300.
Register with nbn's Medical Alarm Register.
1. You confirm that to the best of your knowledge any information you submit to the nbn Medical Alarm Register is correct and accurate.
2. Registering a medical alarm on the MAR will allow nbn to identify households or premises with medical alarms where action may be needed to help minimise a break in service.
3. The rollout of the nbn network involves new technologies and some existing devices, including medical alarms, may not be compatible with these at all times.
4. If you have a medical alarm you should contact the medical alarm service or device provider for more information about whether the medical alarm will be capable of working normally over the nbn™ access network, and, if necessary, what alternative solutions are available. In many cases, professionally monitored medical alarm service providers may be able to recommend and supply a new medical alarm unit that will no longer rely on the fixed line network.
5. nbn is not in a position to provide advice about specific devices due to the wide range of different devices in the market.
6. You acknowledge it is your responsibility to contact your medical alarm service or device provider prior to moving your phone services to the nbn network.
7. You acknowledge that:
- registration on the medical alarms register does not result in any obligation on nbn to ensure that the medical alarm has been moved onto the nbn network, or that it works on the nbn network; and
- if you are supplying nbn with the personal information of another person/people as part of this Medical Alarm Registration process, you have their consent to do so.
8. nbn collects personal information about you to assist with the migration of critical services including medical alarms. Personal information provided to nbn may be used by nbn for:
- adding personal information on nbn’s Medical Alarm Register;
- monitoring the migration status of medical alarms;
- dealing with future queries you may make to nbn;
- providing the contact person and/or residents at the premises with further information in relation to the nbn™ access network; and
- matters associated with compatibility of medical alarm services on the nbn network.
9. This information may be disclosed to related entities of nbn, third parties who provide services related to the roll out of the nbn network and the disconnection process, medical alarm service providers, medical alarm device providers, retail network service providers, the Minister for Communications, the Office of the Minister for Communications, and the Department of Communications and the Arts.
10. The nbn Privacy Policy at nbnco.com.au/privacy contains information about how you can make a complaint about a breach of the Australian Privacy Principles and how we will deal with such a complaint. It also tells you how you can request access to the personal information that nbn holds about you and how you can correct such information. You can contact nbn by calling the Contact Centre on 1800 227 300.