The nbn® network is not currently available in your building
We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact usshould you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
#
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.
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Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.
§
The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.
^
An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).
Next steps
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
It may seem hard to believe, but a small, black, plastic box that costs just $14 could save NBN Co hundreds of thousands of dollars by protecting our precious $3 billion Fixed-Wireless network from the devastating damage wrought by cantankerous cockatoos.
It used to be nut, fruit and cereal crops that were ravaged by cockatoos but, the native parrots have recently been found feasting on spare power and fibre cables strung from NBN Co's near 2,000 Fixed-Wireless towers that are dotted around regional Australia – and have so far cost NBN Co around $80,000 in repair bills.
Cockatoos have developed their penchant for cables to maintain their hard, sharp beaks that incessantly grow and must be constantly worn down to remain in top working condition.
But the damage to NBN Co infrastructure caused by cockatoos is both disruptive and expensive to repair, with replacements for damaged power and fibre cables costing up to $10,000 each.
Polly want a steel-braided cable? Apparently they do.
It’s not just NBN Co’s infrastructure that is being ravaged by cockatoos. The birds inflict damage on telecommunications infrastructure all around the nation in what is a uniquely Australian problem that costs the industry millions of dollars in damages every year. Such is the destructive might of flocks of cockatoos that they have been known to gnaw through stainless steel braid to get to telecommunications cables.
“They are constantly sharpening their beaks and as a result will attack and tear apart anything they come across. Unfortunately, they’ve developed a liking to our cables,” said Chedryian Bresland, NBN Co’s Build Project Manager, MND Fixed-Wireless (Capacity & Expansion Program).
“You wouldn’t think it was possible, but these birds are unstoppable when in a swarm. I guess that’s Australia for you; if the spiders and snakes don’t get you, the cockies will.”
The cockatoos are not targeting the active cables on nbn Fixed-Wireless towers that are protected by a ribbed plastic casing, but rather the spare cables strung on the towers for future capacity needs. Because the spare power and fibre cables strung on the nbn Fixed-Wireless towers are not active, there is no way to know when damage has been caused to them until a technician is on site to upgrade or perform maintenance.
“We’ve been going back to our sites and discovering all this damage on the spare cables we had been hoping to use on our towers. They were damaged to the point of not being repairable, which has forced us to rip out the whole lot and completely re-run new fibre and power cables. That costs us about $10,000 every time we have to do that,” Mr Bresland says.
So far, NBN Co technicians have come across eight towers where cockatoos have stripped back cables and rendered them useless. It has cost more than $80,000 to replace these cables. Estimates by NBN Co place the potential number of damaged cables at as many as 200.
NBN Co is hoping to avoid costly repair bills associated with replacing cocky-damaged cables by installing small UV-stable canisters on Fixed-Wireless towers that will encase cable ends and keep them out of reach.
The canisters – which cost just $14 – are in the process of being installed at all new nbn Fixed-Wireless sites.