Equipment inside your premises

This includes your Wi-Fi router/modem, supplied by you or your provider.

nbn connection points

This includes nbn connections boxes and ports that deliver the network to your home.

nbn infrastructure

The technology used by the nbn network in your area will determine the type of connection device that’s installed at your premises and may affect your experience.

nbn point of interconnect POI

Where your provider connects to the nbn network, we call this the Point of Interconnect (POI). It’s at this point where they buy a certain amount of capacity from nbn that gives you access to the World Wide Web.

Domestic network

Your service provider’s domestic network can affect the quality of your connection. You may experience slower speeds depending on their capacity, particularly during peak periods.

International network

It’s at this point that your service provider connects to the international networks, effectively connecting Australia with the rest of the internet around the world. How they manage their capacity here could affect your experience.

The internet

Congestion can occur if many people are accessing a website at the same time, or if a content owner’s server capacity is limited.