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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Read more about the process

*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.

^{^}nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.

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Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff

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Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

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Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Read more for regional and remote Australia

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

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The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

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An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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Choose a provider in your area

We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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Next steps

You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

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*

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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Learn more

This location is connected to the nbn^® network

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If you're eligible to upgrade to nbn^® full fibre, contact a provider below and get ready for great things.

We're extending fibre deeper into the network in selected eligible locations to help people across the country enjoy faster internet. As part of this initiative, locations in some areas on Fibre to the Node (FTTN) and Fibre to the Curb (FTTC) may be eligible to upgrade to Fibre to the Premises (FTTP) with a wholesale higher speed tier plan^*.

SPEAK TO A PARTICIPATING PROVIDER

If your location is eligible, you may be able to upgrade to FTTP if you order a plan based on one of our eligible wholesale higher speed tiers¹. You’ll find a list of participating phone and internet providers who can help below.

Please check back regularly for updates as new providers will be added to the list over time.

2it Technology

2it Technology

07 4911 4161

Activ8me

Activ8me

13 22 88

AGL Communications

AGL Communications

131 245

Atomic Systems

Atomic Systems

1300 168 366

Aussie Broadband

Aussie Broadband

1300 880 905

View business options

Buroserv

Buroserv

1300 287 699

Commander

Commander

1300 564 880

View business options

Dodo

Dodo

133 636

Exetel

Exetel

13 39 38

View business options

FibreMax

Just nbn by FibreMax

1800 880 881

Field Solutions Group

Field Solutions Group

1300 000 488

View business options

Flip

Flip

1300 354 788

ICTHUB

ICTHUB

1300 100 428

iiNET

iinet

131 917

Infinet Broadband

INFINET

1300 101 414

iPrimus

iPrimus

131 789

Kinetix Networks

Kinetix Networks

1300 626 477

View business options

Launtel

Launtel

1800 528 683

View business options

Leaptel

Leaptel

1300 205 327

Lightning IP

Lightning IP

1300 994 884

MATE

MATE

13 14 13

Mint Telecom

Mint Telecom

1300 586 468

More

More

1800 733 368

View business options

Nehos Communications

Nehos Communications

1300 726 889

NewSprout

NewSprout

1800 662 668

NodeOne

NodeOne

1300 665 575

Occom

Occom

1300 200 999

OCeanDigi

02 8002 1325

OntheNet

OntheNet

07 5553 9222

Optus

Optus

133 937

Origin

Origin

1300 980 711

Plesi

Plesi

1300 007 999

Rummage Connect

Rummage Connect

1300 062 521

Southern Phone

Southern Phone

131 464

SpinTel

SpinTel

13 22 10

View business options

Superloop

Superloop

1800 578 737

View business options

Swoop

Swoop

1300 665 575

View business options

Tangerine

Tangerine

1800 211 112

Telstra

Telstra

13 22 00

TPG

TPG

131423

View business options

Veetel

VeeTel

1300 833 835

Vodafone

Vodafone

1300 801 122

^*Conditions, eligibility criteria and costs will apply – please speak with your preferred provider. Eligibility criteria includes among other things, being designated by nbn as a simple premises and placing an order for an nbn powered plan based on an eligible wholesale speed tier. Additional costs may apply to providers, who may choose to pass this charge onto their customers.