Our nbn approved construction partner will write to you if you are directly impacted by the installation works. It has our nbn approved construction partner’s contact details if you have further questions.

If your location is being upgraded, we’ll send you a notification in the mail to confirm your new nbn technology and the times when our construction partner will be in the area to build the new infrastructure. You’ll also receive some dates for you to confirm your availability for you to be there when we install the new nbn equipment. Keep in mind, installing the equipment early may help with a quicker connection with your provider when you go to order an nbn powered plan.

If you are connecting to FTTP for the first time, then you’ll need new nbn equipment on the outside and inside your home.

The nbn equipment that will be installed both inside and outside your premises includes:

• The utility box (also known the Premises Connection Device or PCD) on the outside of the premises
• The connection box (also known as the Network Termination Device or NTD) on the inside or outside of premises
• Power Supply Unit inside the premises

Yes, you, or an authorised person over the age of 18, will need to be present for this appointment as the nbn technician or construction partner will need to come onto your property and may even need to access your premises.

You can also speak to the nbn technician or construction partner about where internal nbn equipment will be installed inside your premises. Your assigned technician will try to accommodate your first choice of location where possible, however they will need to install the connection box based on the list of specifications.

Note for renters - make sure that you have the landlord or property manager’s verbal or written permission before the visit as the installation can include drilling into the property walls.

Your chosen phone and internet provider can give you information about what devices you need for the new technology connection.

When it comes to compatible modems, most nbn equipment will work with different technologies. Your provider can help you to check the compatibility of your existing modem with your new nbn technology, troubleshoot any issues and identify any new connection devices you may need.

nbn recommends you contact your preferred phone and internet provider, and your current device provider about whether your services, and/or the compatibility of your devices will be impacted.

When you are comfortable that everything is working to your satisfaction, you can also contact us to organise to have your original nbn equipment removed. We ask that you wait until your new service is active so that you reduce any risks of down time or limited connectivity during the change over.

No, not long term. If you want to stay connected to the nbn network, then eventually you will have to transition to the new technology (FTTP) from your original technology (Fixed Wireless or Satellite), but you will need to contact your preferred phone and internet provider and ask to connect to an nbn powered plan on FTTP.

Ask your existing provider if you can move to a new nbn powered plan now, or whether you’ll need to complete the full term on your existing contract first.

It is your decision. This may be influenced by the circumstances of your current contract (e.g. exit fees).

For Fixed Wireless

We’re upgrading the nbn Fixed Wireless network so more homes and businesses in regional and remote Australia can have access to even better broadband. Fixed Wireless will be more widely available to eligible homes and businesses, with more premises to become eligible in the future.

For nbn^® Sky Muster^®

Demand for data is changing for our satellite customers and we’re evolving the network to help meet these needs now and into the future. We’ve recently introduced a new uncapped data usage plan option on nbn Sky Muster Plus which is available from providers. Fair use and shaping to slower speeds apply.