The number of services impacted due to the severe weather caused by Ex-Tropical Cyclone Alfred have reduced significantly to around 49,000.

Across South East Queensland the number of services impacted has decreased to around 44,000.

Albany Creek, Alexandra Hills, Arana Hills, Arundel, Ashmore, Bald Hills, Beenleigh, Benowa, Biggera Waters, Bilinga, Booral, Boronia Heights, Bracken Ridge, Bray Park, Broadbeach, Broadbeach Waters, Brookfield, Browns Plains, Buderim, Bundall, Burbank, Burleigh Heads, Burleigh Waters, Camp Hill, Cannon Hill, Capalaba, Carina, Carindale, Carrara Park, Chapel Hill, Chermside, Chermside West, Clear Island Waters, Cleveland, Clontarf, Coopers Plains, Coorparoo, Cornubia, Crestmead, Currumbin, Currumbin Waters, Dicky Beach, Durack, East Brisbane, Edens Landing, Eight Mile, Eight Mile Plains, Elanora, Ferny Hills, Gatton, Gaven, Gold Coast-Tweed Heads, Greenbank, Helensvale, Highland Park, Highfields, Hillcrest, Holland Park, Hollywell, Holmview, Inala, Indooroopilly, Jimboomba, Kalinga, Kallangur and Petrie, Karana Downs, Kedron, Kensington Grove, Kingston, Kooralbyn, Labrador, Landsborough, Logan Reserve, Logan Village, Loganholme, Lutwyche, Macgregor, Main Beach, Maudsland, McDowall, Mermaid Beach, Mermaid Waters, Merrimac, Miami, Middle Park, Molendinar, Moggill, Mount Crosby, Mount Gravatt, Mount Gravatt East, Mount Tamborine, Mount Warren Park, Mudgeeraba, Nambour, Narangba, Nerang, Newmarket, Ningi, Noosa, Ormeau, Ormiston, Oxenford, Oxley, Palm Beach, Palmview, Paradise Point, Parkhurst, Pimpama, Point Lookout, Redland Bay, Redcliffe, Robertson, Robina, Rocklea, Rochedale South, Runaway Bay, Scarborough, Shailer Park, Sheldon, Sherwood, Slacks Creek, Southport, Stafford Heights, Stapylton, Stephens, Strathpine Stretton, Sumner, Sunnybank, Surfers Paradise, Tallai, Tallebudgera, Tallebudgera Valley, Tamborine, Tamborine Mountain, The Gap, Thornlands, Tingalpa, Toowong, Upper Coomera, Victoria Point, Warner, Waterford, Wellington Point, Wilsonton, Wolffdene South, Woodridge, Woongoolba, Worongary, Wynnum.

Across Northern NSW the number of services impacted has remained stable at around 5,000.

Booms Head, Burringbar West, Byron Bay, Eureka East, Glengarrie West, Hastings Point, Terranora, Tweed Heads

In NSW, a major power outage in Terranora is impacting around 3,000 services. A technician is expected onsite soon to restore the power and resolve the issue.

In Queensland, nbn has identified damage to nodes at 13 sites: Nambour, Gatton, Labrador, Scarborough, Wilson, Landsborough, Burleigh Heads, Paradise Point, Buderim, Surfers Paradise, Karana Downs, Bargara and Gaven. Spares and restoration activities are being organised.

We are continuing to visit sites, identify damages and organise restoration activities. Over the last 48 hrs nbn has completed 2,300 customer service appointments completed in the areas impacted by Ex-Tropical Cyclone Alfred.

Community support

Our teams are on ground to support communities impacted by the severe weather event where accessible.

Today the team are located at:

• Providence Hall, 1449 Beechmont Road, Lower Beechmont – 8am-5pm
• Mount Glorious Community Hall, 1874 Mt Glorious Road, Mount Glorious – 10am-5pm
• Mount Tamborine Presbyterian Church, 34 Main Street, Mount Tamborine – 10:30am-2:30pm

Where possible, people in affected areas are encouraged to check the nbn network outages page and with their retail provider for specific information regarding their service. Our network outages page is updated regularly, so please continue to check for information specific to your location.

Our final update is planned for tomorrow at 1pm AEDT.

We have seen a further reduction in the number of nbn^® services impacted due to the severe weather caused by Ex-Tropical Cyclone Alfred.

There are currently around 101,000 services impacted across South East Queensland and Northern NSW across both nbn fixed line and fixed wireless networks.

Across South East Queensland the number of services impacted has decreased to around 96,000.

We have seen a further reduction in the number of nbn services impacted due to the severe weather caused by Ex-Tropical Cyclone Alfred.

They are currently around 147,000 services impacted across South East Queensland and Northern NSW across both nbn fixed line and fixed wireless networks.   

Across South East Queensland the number of services impacted has decreased to 140,000.

Impacted areas across South east Queensland

Ashgrove, Ashmore, Auchenflower, Albany Creek, Alexandra Hills, Bald Hills, Boronia Heights, Bracken Ridge, Bray Park, Broadbeach Waters, Browns Plains, Bulimba, Burleigh Heads, Beaudesert, Beenleigh, Bellmere West, Benowa, Biggera Waters, Bilinga, Bonogin, Booral, Brookfield, Buderim, Bundall, Burbank, Burleigh Waters, Burpengary East, Camp Hill, Capalaba, Carseldine, Chapel Hill, Clear Island Waters, Coopers Plains, Caboolture, Calamvale, Chermside, Closeburn, Coolangatta, Crows Nest, Currumbin Waters, Currumbin, Dayboro, Durack, Eagleby, East Brisbane, Eastern Heights, Elanora, Eight Mile, Everton Park, Fig Tree Pocket, Forest Lake, Ferny Hills, Gaythorne, Gordon Park, Graceville, Gatton East, Gatton, Gilberton, Gold Coast-Tweed Heads, Greenbank, Grove, Gunters Hill, Hillcrest, Helensvale, Herron Park, Indooroopilly, Inala, Jindalee, Jacobs Well, Jimboomba, Kedron, Kenmore, Kingston, Kippa-Ring, Kallangur And Petrie, Kensington Grove, Kooralbyn, Labrador, Logan Central, Landsborough, Logan Reserve, Logan Village, Loganholme, Mackenzie, Margate, Marsden, Meadowbrook, Mitchelton, Molendinar, Mount Gravatt East, Mount Gravatt, Mount Warren Park, Macleay Island, Maroochydore, Maryborough, Maudsland, McDowall, Merrimac, Miami, Moggill, Mooloolabah Valley, Moorina, Mount Cotton, Mount Tamborine, Mudgeeraba, Nerang, Nundah, Nambour, Narangba, Narangba West, New Farm, Newtown, Ningi, Ormiston, Ocean View, Ormeau, Oxenford, Palm Beach, Parkwood, Paradise Point, Point Lookout, Riverhills, Robertson, Rochedale South, Runaway Bay, Runcorn, Redcliffe, Redland Bay, Robina, Rocklea, Russell-Macleay Islands, Salisbury, Shailer Park, Springwood, St Lucia, Stafford Heights, Strathpine, Sumner, Sunnybank, Samford, Samsonvale, Sheldon, Sherwood, Sinnamon Park, Southport, Stapylton, Stephens, Surfers Paradise, Tarragindi, Tingalpa, Tallebudgera Valley, Tamborine North, Tamborine, Toowong, Cashmere, Upper Coomera, Victoria Point, Wellington Point, Wilsonton, Woodridge, Wynnum West, Wynnum, Warner, Waterford, Windsor, Wolffdene South, Woongoolba, Worongary, Yeronga.

Across Northern NSW the number of services impacted has decreased to around 7,000.

Impacted Areas across Northern NSW

Alstonville North, Bilborough Lookout, Brooms Head, Burringbar West, Byron Bay, Clothiers Creek, Dunbible, Eureka East, Glengarrie West, Hastings Point, Kunghur, McLeans Ridges, Murwillumbah Hill, Murwillumbah, Possum Creek, Rosebank, Terranora, Teven, Tweed Heads West, Tweed Heads, Uralba.

Today's focus is on recovery, with teams conducting rapid assessments to prioritise recovery activities in the coming days.

Funding announced

In response to the impact of Ex-Tropical Cyclone Alfred, nbn has announced up to $7 million in Cyclone Relief Funding for Retail Service Providers. Please see more details here.

Community support

Our teams are on ground to support communities impacted by the severe weather event where accessible.

Today the team are located at:

• Mount Tamborine Presbyterian Church, 34 Main Street – 8:30am-12pm AEDT
• Old School,1835 Beechmont Rd, Beechmont – 9:30am-12pm AEDT
• Syd Duncan Park Community Centre, Outlook Avenue, Lower Beechmont – 1pm-4pm AEDT
• Burleigh Waters Community Centre, 111 Christine Ave, Burleigh Waters – 10am-3pm AEDT

Where possible, people in affected areas are encouraged to check the nbn network outages page and with their retail provider for specific information regarding their service. Our network outages page is updated regularly, so please continue to check for information specific to your location.

Our next update is planned for tomorrow at 12pm AEDT. 

Extreme weather conditions caused by ex-Tropical Cyclone Alfred continues to impact nbn^® services across South East Queensland and Northern NSW.

The number of services impacted has decreased to around 192,000 across the nbn fixed line and fixed wireless networks.   

Across South East Queensland the number of services impacted has decreased 185,000 services impacted across 119 areas.

Acacia Ridge, Albany Creek, Albion, Alderley, Alexandra Hills, Allenview, Arana Hills, Arundel, Ashgrove, Ashmore, Bald Hills, Bardon, Beaudesert, Beenleigh, Bellmere West, Benowa, Biggera Waters, Bilinga, Birkdale, Bonogin, Booral, Boronia Heights, Bracken Ridge, Bray Park, Brendale, Brighton, Brisbane, Broadbeach Waters, Brookfield, Browns Plains, Buccan, Bulimba, Bundall, Bunya, Burbank, Burleigh Heads, Burleigh Waters, Burpengary East, Caboolture, Camp Hill, Cannon Hill, Capalaba, Carina, Carindale, Carseldine, Chapel Hill, Charlotte, Chermside, Clear Island Waters, Cleveland, Clontarf, Closeburn, Coolangatta, Coombabah, Coopers Plains, Coorparoo, Cooyar, Corinda, Crestmead, Crows Nest, Currumbin, Currumbin Waters, Daisy Hill, Dayboro, Doctors Creek North, Dunwich, Durack, Eagleby, East Brisbane, Eastern Heights, Eight Mile, Elanora, Everton Park, Ferny Grove, Ferny Hills, Forest Lake, Gaythorne, Gilberton, Goombungee, Gordon Park, Graceville, Greenbank, Greenslopes, Guanaba, Gunters Hill, Hampton, Helensvale, Herron Park, Highfields, Highland Park, Hillcrest, Holland Park, Hollywell, Holmview, Inala, Indooroopilly, Jacobs Well, Jimboomba, Jimboomba West, Kalinga, Kallangur, Kelvin Grove, Kenmore, Keperra, Kingston, Kippa-Ring, Kobble Creek West, Kooralbyn, Labrador, Logan Central, Logan Reserve, Logan Village, Loganholme, Loganlea, Lota, Mackenzie, Macleay Island, Main Beach, Manly West, Mansfield, Margate, Maroochydore, Marsden, Maudsland, McDowall, Meadowbrook, Mermaid Beach, Mermaid Waters, Merrimac, Miami, Middle Park, Mitchelton, Moggill, Molendinar, Moorina, Mount Cotton, Mount Crosby, Mount Gravatt, Mount Gravatt East, Mount Mee, Mount Tamborine, Mount Warren Park, Mudgeeraba, Nambour, Narangba, New Farm, Newmarket, Newtown, Ningi, Norman Park, Ocean View, Ocean View North, Ormeau, Ormiston, Oxenford, Oxley, Paddington, Palm Beach, Paradise Point, Parkhurst, Petrie, Point Lookout, Ravensbourne, Redcliffe, Red Hill, Redland Bay, Riverhills, Robertson, Robina, Rochedale South, Rocklea, Rothwell, Runaway Bay, Runcorn, Russell Island, Salisbury, Samford, Samsonvale, Sandgate, Scarborough, Shailer Park, Sheldon, Sherwood, Sinnamon Park, Slacks Creek, Southport, Springwood, St Lucia, Stafford Heights, Stafford, Stapylton, Stephens, Strathpine, Sumner, Sunnybank, Surfers Paradise, Tallai, Tallebudgera, Tallebudgera Valley, Tamborine North, Tamborine, Tarragindi, Tennyson, The Gap, Thorneside, Thornlands, Tingalpa, Toowong, Tugun, Tweed Heads, Upper Coomera, Upper Kedron, Upper Mount Gravatt, Varsity Lakes, Victoria Point, Warner, Waterford, Wavell Heights, Wellington Point, Windsor, Withcott, Wolffdene South, Woodridge, Woody Point, Woongoolba, Worongary, Wynnum, Wynnum West, Yarrabilba South, Yeronga.

Across Northern NSW there are around 11,000 service impacted across 44 areas.

Alstonville North, Ballina, Bilambil Heights, Bilborough Lookout, Billinudgel, Brooms Head, Burringbar West, Byron Bay, Channon, Chillingham, Clothiers Creek, Clunes North, Coffee Camp, Dunbible, Duranbah, Eureka East, Fernleigh, Georgica, Glengarrie West, Goolmangar, Hastings Point, Hayters Hill, Knockrow, Kunghur, Main Arm, McLeans Ridges, Mullumbimby Creek, Murwillumbah Hill, Murwillumbah, Myocum, Newrybar, Possum Creek, Pottsville Beach, Rock Valley, Rosebank, Terranora, Teven, Tullera South, Tweed Heads, Tygalgah, Uki, Uralba, Woolgoolga, Zara.

Most of the impact continues to be related to mains power outages. Equipment connected to the nbn network will not work without power.

We expect the numbers impacted to continue to decrease as mains power is restored. A number of nbn assets remain operating on backup power.

Once power is back, we recommend customers restart their nbn equipment, including the connection box and Wi-Fi router. This can help re-establish the connection. If there is still no connection, customers should contact their provider.

Where possible, people in affected areas are encouraged to check the nbn network outages page and with their retail provider for specific information regarding their service. Our network outages page is updated regularly, so please continue to check for information specific to your location.

Our next update is planned for tomorrow at 11am AEDT. 

Extreme weather conditions caused by Ex-Tropical Cyclone Alfred continues to impact nbn^® services across South East Queensland and Northern NSW.

There are currently 252,000 services impacted across the nbn fixed line and fixed wireless networks. The majority of the impact continues to be related to mains power outages. Equipment connected to the nbn network will not work without power.

Many of our sites remain operating on backup power sources and where possible, we are deploying generators to support connectivity and will continue to work with the emergency authorities to deploy more generators today.

We are continuing to monitor conditions closely so that we can begin deploying our on-the-ground teams as soon as it is safe to do so. Once conditions allow, our crews will assess any damage to network infrastructure and commence repairs.

Across South East Queensland the number of impacted services has risen to around 239,000.

Across Northern New South Wales the number of impacted services has slightly risen to 13,000.

We are thinking of everyone impacted by this situation. Our main focus is ensuring the safety of our team and the broader community.

For the most up to date information at your location, please check our network outages page.

Our next update will be tomorrow at 10am AEDT.

Extreme weather conditions caused by Ex-Tropical Cyclone Alfred continues to impact nbn^® services across South East Queensland and Northern NSW.

There are currently 243,000 services impacted across the nbn fixed line and fixed wireless networks. The majority of the impact continues to be related to mains power outages. Equipment connected to the nbn network will not work during a power outage.

Many of our sites remain operating on backup power sources and where possible, we are deploying generators to support connectivity and will continue to work with the emergency authorities to deploy more generators today.

We are continuing to monitor conditions closely so that we can begin deploying our on-the-ground teams as soon as it is safe to do so. Once conditions allow, our crews will assess any damage to network infrastructure and commence repairs.

Across South East Queensland the number of impacted services has risen to around 231,000.

• Acacia Ridge, Albany Creek, Albion, Alderley, Alexandra Hills, Allenview, Arana Hills, Arundel, Ashgrove, Ashmore, Aspley, Bald Hills, Bardon, Barney View South, Beaudesert, Beenleigh, Benowa, Bethania, Biggera Waters, Bilinga, Birkdale, Bonogin, Boronia Heights, Bracken Ridge, Bray Park, Brendale, Bridgeman Downs, Brighton, Brisbane, Broadbeach, Broadbeach Waters, Brookfield, Browns Plains, Bulimba, Bundall, Bunya, Burbank, Burleigh Heads, Burleigh Waters, Burpengary East, Camp Hill, Cannon Hill, Capalaba, Carina, Carina Heights, Carindale, Carrara, Cedar Vale, Chapel Hill, Charlotte, Chermside, Clear Island Waters, Cleveland, Clontarf, Coolangatta, Coombabah, Coominya, Coopers Plains, Coorparoo, Corinda, Cornubia, Crestmead, Crows Nest, Currumbin, Currumbin Waters, Daisy Hill, Dunwich, Durack, Eagleby, East Brisbane, Eastern Heights, Edens Landing, Eight Mile, Eight Mile Plains, Elanora, Everton Hills, Everton Park, Ferny Grove, Ferny Hills, Gaythorne, Gilberton, Gold Coast-Tweed Heads, Greenbank, Guanaba, Hawthorne, Helensvale, Highfields, Highland Park, Hillcrest, Holland Park, Holland Park West, Hollywell, Holmview, Inala, Jacobs Well, Jimboomba, Jimboomba West, Kallangur And Petrie, Kelvin Grove, Kenmore, Kenmore Hills, Keperra, Kingston, Kippa-Ring, Kooralbyn, Labrador, Lawnton, Logan Reserve, Logan Village, Loganholme, Loganlea, Lota, Macgregor, Mackenzie, Macleay Island, Main Beach, Manly, Manly West, Mansfield, Margate, Maroochydore, Marsden, Maudsland, Mcdowall, Mermaid Beach, Mermaid Waters, Merrimac, Miami, Middle Park, Mitchelton, Moggill, Molendinar, Moorina, Morayfield, Mount Cotton, Mount Crosby, Mount Gravatt, Mount Gravatt East, Mount Tamborine, Mount Warren Park, Mudgeeraba, Narangba, Narangba West, Nerang, Nerang Qld, New Farm, Newmarket, Newtown, Ningi, Norman Park, Ormeau, Ormiston, Oxenford, Oxley, Paddington, Palm Beach, Paradise Point, Point Lookout, Red Hill, Redcliffe, Redland Bay, Robertson, Robina, Rochedale South, Rocklea, Rothwell, Runaway Bay, Runcorn, Russell-Macleay Islands, Samford, Sandgate, Scarborough, Seven Hills, Shailer Park, Sheldon, Sherwood, Shorncliffe, Slacks Creek, Southport, Springwood, Stafford, Stafford Heights, Stapylton, Stephens, Strathpine, Sumner, Sunnybank, Sunnybank Hills, Surfers Paradise, Tallai, Tallebudgera, Tallebudgera Valley, Tamborine, Tamborine North, The Gap, Thorneside, Thornlands, Tingalpa, Tugun, Upper Kedron, Upper Mount Gravatt, Varsity Lakes, Victoria Point, Warner, Waterford, Wellington Point, Wilston, Windsor, Wishart, Wolffdene South, Woodridge, Woody Point, Woolloongabba, Woongoolba, Worongary, Wynnum, Wynnum West, Yarrabilba South.

Across Northern New South Wales the number of impacted services has reduced to 12,000.

• Alstonville North, Bagotville, Ballina, Bilambil Heights, Bilborough Lookout, Broadwater East, Brooms Head, Burringbar West, Byron Bay, Channon, Chillingham, Clothiers Creek, Clunes North, Coffee Camp, Dunbible, Duranbah, Eltham, Eureka East, Fernleigh, Georgica, Glengarrie West, Goolmangar, Hastings Point, Hayters Hill, Kingscliff, Knockrow, Kunghur, Main Arm, McLeans Ridges, Murwillumbah Hill, Murwillumbah, Myocum, Newrybar, Nimbin North, Nimbin South, Possum Creek, Pottsville Beach, Rock Valley, Rosebank, Terranora, Tullera South, Tweed Heads, Tweed Heads West, Tygalgah, Uki, Uralba, and Zara.

We are thinking of everyone impacted by this situation. Our main focus is ensuring the safety of our team and the broader community. 

For the most up to date information at your location, please check our network outages page.

Our next update will be this afternoon at 4pm AEDT.

Extreme weather conditions caused by Ex-Tropical Cyclone Alfred are impacting around 209,000 nbn services across South East Queensland and Northern NSW.

Across South East Queensland the number of impacted services has risen to around 188,000 across 91 areas, primarily located in the Brisbane City, Gold Coast, Logan City and Redlands local government areas.

• Albany Creek, Alexandra Hills, Arundel, Ashgrove, Ashmore, Bardon, Beaudesert, Beenleigh, Benowa, Bethania, Biggera Waters, Bilinga, Birkdale, Bonogin, Boronia Heights, Brighton, Broadbeach, Brookfield, Browns Plains, Bulimba, Bundall, Burbank, Burleigh Heads, Burleigh Waters, Camp Hill, Capalaba, Carina, Carina Heights, Carrara, Chapel Hill, Cleveland, Coolangatta, Coombabah, Coopers Plains, Coorparoo, Cornubia, Crestmead, Currumbin, Currumbin Waters, Daisy Hill, Dunwich, Eagleby, East Brisbane, Eastern Heights, Edens Landing, Eight Mile, Eight Mile Plains, Elanora, Everton Park, Ferny Hills, Fig Tree Pocket, Forestdale, Gaythorne, Gilberton, Gold Coast-Tweed Heads, Greenbank, Greenslopes, Guanaba, Helensvale, Highland Park, Hillcrest, Holland Park, Holland Park West, Hollywell, Holmview, Honeyeater Dr Burleigh Waters, Jimboomba, Kenmore, Keperra, Kingston, Kooralbyn, Labrador, Logan Village, Loganholme, Loganlea, Lota, Lutwyche, Macgregor, Mackenzie, Macleay Island, Main Beach, Manly, Manly West, Mansfield, Marsden, Maudsland, Mermaid Beach, Mermaid Waters, Merrimac, Miami, Mitchelton, Moggill, Molendinar, Morayfield, Mount Cotton, Mount Crosby, Mount Gravatt, Mount Gravatt East, Mount Tamborine, Mount Warren Park, Mudgeeraba, Narangba, Nerang, New Farm, Ningi, Norman Park, Ormeau, Ormiston, Oxenford, Paddington, Palm Beach, Paradise Point, Point Lookout, Red Hill, Redcliffe, Redland Bay, Regents Park, Robertson, Robina, Rochedale South, Rocklea, Runaway Bay, Russell-Macleay Islands, Samford, Scarborough, Seven Hills, Shailer Park, Sheldon, Slacks Creek, Southport, Springwood, St Lucia, Stapylton, Stephens, Strathpine, Sunnybank, Surfers Paradise, Tallai, Tallebudgera, Tallebudgera Valley, Thorneside, Thornlands, Tingalpa, Toowong, Tugun, Upper Mount Gravatt, Varsity Lakes, Victoria Point, Waterford, Wellington Point, Windsor, Wishart, Woodridge, Woongoolba, Worongary, Wynnum, Wynnum West.

Across Northern NSW the number of impacted services has reduced to around 21,000 across 50 areas, primarily located in the Tweed and Ballina local government areas.

• Alstonville North, Ballina, Bilambil Heights, Bilborough Lookout, Billinudgel, Brooms Head, Burringbar West, Byron Bay, Channon, Chillingham, Chinderah, Clothiers Creek, Clunes North, Coffee Camp, Dunbible, Duranbah, Eltham, Eureka East, Fernleigh, Georgica, Glengarrie West, Goolmangar, Hastings Point, Hayters Hill, Kingscliff, Knockrow, Kunghur, Main Arm, Mcleans Ridges, Mororo, Mullumbimby, Murwillumbah, Murwillumbah Hill, Newrybar, Nimbin North, Nimbin South, Possum Creek, Pottsville Beach, Rock Valley, Rosebank, Springbrook, Terranora, Tullera South, Tweed Heads, Tweed Heads South, Tygalgah, Uki, Uralba, Yamba, Zara.

Most of the impact is caused by mains power outages. Equipment connected to the nbn network will not work during a power outage. The number of outages will fluctuate as the power situation changes in the impacted areas.

Approximately 700 of our sites are operating on backup power, supporting around 28,000 services. It is too early to tell if there is any damage to network assets. We have teams ready to go in the impacted areas to assess any damage and to commence repairs once it is safe.

Our thoughts are with everyone currently being impacted by this event. Our top priority remains the safety of our team and the broader community.

Our next update will be tomorrow at 9 am AEDT.

Our thoughts are with everyone currently being affected by Tropical Cyclone Alfred. The severe weather has led to approximately 130,000 nbn^® services being impacted across both fixed line and Fixed Wireless networks.

Across South East Queensland there are around 110,000 services impacted in the following towns and suburbs:

• Alexandra Hills, Arundel, Ashgrove, Ashmore, Beaudesert, Benowa, Bethania, Biggera Waters, Bilinga, Birkdale, Bonogin, Boronia Heights, Broadbeach Waters, Bulimba, Bundall, Burbank, Burleigh Heads, Burleigh Waters, Camp Hill, Capalaba, Carina Heights, Carrara, Cleveland, Coolangatta, Coopers Plains, Cornubia, Crestmead, Currumbin, Currumbin Waters, Eastern Heights, Eight Mile, Eight Mile Plains, Elanora, Everton Park, Gold Coast-Tweed Heads, Greenbank, Guanaba, Helensvale, Highland Park, Holland Park West, Kenmore, Kingston, Kooralbyn, Labrador, Logan Village, Loganholme, Loganlea, Lota, Mackenzie, Macleay Island, Manly West, Mansfield, Marsden, Maudsland, Mermaid Beach, Mermaid Waters, Merrimac, Miami, Mount Cotton, Mount Gravatt, Mount Tamborine, Mudgeeraba, Nerange, New Farm, Ormeau, Ormiston, Oxenford, Palm Beach, Paradise Point, Redland Bay, Robina, Rochedale South, Rocklea, Russell-Macleay Islands, Samford, Shailer Park, Sheldon, Southport, Stathpine, Stephens, Sunnybank, Surfers Paradise, Tallebudgera Valley, Thorneside, Thornlands, Tingalpa, Tugun, Tweed Heads, Upper Mount Gravatt, Victoria Point, Wishart, Woodridge, Woongoolba, Worongary, Wynnum, Wynnum West.

Across Northern NSW there are around 20,000 services impacted in the following towns and suburbs:

• Alstonville North, Ballina, Bilambil Heights, Bilborough Lookout, Billinudgel, Brooms Head, Burringbar West, Byron Bay, Channon, Chinderah, Clothiers Creek, Coffee Camp, Dunbible, Duranbah, Eltham, Fernleigh, Fernmount, Glengarrie West, Hayters Hill, Kingscliff, Kunghur, Main Arm, Maudsland, Mcleans Ridges, Mororo, Mullumbimby, Murwillumbah, Murwillumbah Hill, Nimbin North, Nimbin South, Possum Creek, Pottsville Beach, Rosebank, Terranora, Tullera South, Tweed Heads, Tygalgah, Uki, Uralba.

Most of the impacts are related to power outages. Services impacted by power outages are likely to restore once mains power is back.  Equipment connected via the nbn broadband access network will not work during a power outage. 

There may be some damage to nbn network assets. Once it is safe, nbn will conduct damage assessments and begin repairs.

Where possible, people in affected areas are encouraged to check the nbn network outages page and with their retail provider for specific information regarding their service. Our network outages page is updated regularly, so please continue to check for information specific to your location.

Our team continues to support local authorities across the impacted area by mobilising field workforce and deploying temporary network infrastructure, as well as other assets such as generators, to maintain the operation of the nbn network wherever possible and safe.

The health, safety, and wellbeing of our people, partners, and customers remain our top priority.

Our next update is planned for before 3 pm AEDT today. 

The severe weather caused by Tropical Cyclone Alfred has started to impact nbn^® services across South East Queensland and Northern New South Wales.

There are currently around 30,000 services impacted across our fixed line and nbn Fixed Wireless technologies.

• South East Queensland: Arundel, Ashmore, Beaudesert, Benowa, Biggera Waters, Bilborough Lookout, Bilinga, Bonogin, Bundall, Burleigh Heads, Burleigh Waters, Capalaba, Coolangatta, Currumbin, Currumbin Waters, Elanora, Everton Park, Gold Coast-Tweed Heads, Greenbank, Highland Park, Labrador, Macleay Island, Mermaid Beach, Mermaid Waters, Merrimac, Miami, Molendinar, Mount Tamborine, Mudgeeraba, Mudgeeraba, New Farm, Oxenford, Palm Beach, Paradise Point, Robina, Rocklea, Russell-Macleay Islands, Southport, Stephens, Sunnybank, Surfers Paradise, Tallai, Tallebudgera, Tallebudgera Valley, The Falls, Toogoolawah, Tugun, Varsity Lakes, Victoria Point, Worongary.
• Northern New South Wales: Ballina, Bilambil Heights, Brooms Head, Bumble Hill, Burringbar West, Byron Bay, Chillingham, Chinderah, Clothiers Creek, Dunbible, Eltham, Eureka East, Glengarrie West, Hayters Hill, Kingscliff, Knockrow, Kulnura, Kulnura East, Kunghur, Mangrove Mountain, Mangrove Mountain South, Mullumbimby, Mullumbimby Creek, Murwillumbah, Murwillumbah Hill, Myocum, Newrybar, Possum Creek, Pottsville Beach, Rosebank, Springbrook, Terranora, Teven, Tuckombil, Tullera South, Tweed Heads, Tweed Heads South, Uki, Yamba, Zara.

Most of the impacts are related to power outages. Equipment connected via the nbn broadband access network will not work during a power outage. 

Where possible, people in affected areas are encouraged to check the nbn network outages page and with their retail provider for specific information regarding their service. Our network outages page is updated regularly, so please continue to check for information specific to your location.

Our team continues to support local authorities across the impacted area by mobilising field workforce and deploying temporary network infrastructure, as well as other assets such as generators, to maintain the operation of the nbn network wherever possible and safe. The health, safety, and wellbeing of our people, partners, and customers remain our top priority.

Our next update is planned for before 09:00 AEDT tomorrow morning.

Ahead of forecasted heavy rain, potential flooding and high winds due to Tropical Cyclone Alfred, we are mobilising field workforce and temporary network infrastructure to the Gold and Sunshine Coasts, Brisbane and Northern NSW. 

The health, safety, and wellbeing of our people, partners, and customers is our top priority. 

During an emergency, the majority of outages on the nbn network are caused by power outages. Equipment connected via the nbn network will not work during a power outage.

Equipment, such as generators and devices capable of powering fibre nodes and fixed wireless towers, is being prepared to maintain and restore connectivity in the event of power loss. Additionally, multi-tech trailers, satellite trucks, and portable satellite kits are being readied. We have also activated Disaster Satellite Services across the impacted areas for use by local authorities. 

nbn technicians are also being made available from Central and North QLD, and northern NSW to respond to any network damage. 

In emergencies where physical equipment damage occurs to the power or telecommunications infrastructure, nbn network connectivity may be lost. 

To prepare for where nbn connectivity may be lost – customers and communities can take the following steps: 

1. Stay mobile: Put together an emergency kit with a charged mobile phone and a portable mobile battery pack on hand. This can help if you experience a power outage, or if your nbn network connection is disrupted in an emergency. Consider turning off your mobile data on unnecessary apps to save battery. 

2. Stay updated: Local radio is a good source of information during an emergency, so include a battery powered radio in your emergency communications kit. It’s also worth following emergency services on social and news channels. These may include your State Fire and Rescue, Police Services and utilities like nbn (@NBN_Australia). 

3. Back up (as covered above): Make sure you can access important information and essential documents from anywhere – this could mean creating a digital back-up on a USB, or in the cloud. These key pieces of information may include insurance policies and/or financial documents. 

4. Alternative options: For businesses or other community groups, you might want to consider investing in alternative communication and power options to keep your business or community group operating. It’s also important that you regularly test these back-up options to ensure they work when an emergency arises. 

For up-to-date information at your location, check your address at our network status page.