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nbn® Sky Muster® satellite explained

Sky Muster® satellite service


The Sky Muster satellite service delivers the nbn network to homes and businesses in regional and remote Australia, via two state-of-the-art satellites. So, people across mainland Australia and Tasmania, and remote islands such as Norfolk Island, Christmas Island, Lord Howe Island and the Cocos (Keeling) Islands can now enjoy nbn powered plans through Sky Muster satellite providers.

As well as the roof satellite dish installed on the home or business, Sky Muster satellite connections also require an nbn supplied modem to be installed at the point where the cable from the satellite dish enters the premises. This device requires power to operate and can only be installed by an nbn approved installer.

When you contact your phone and internet provider to connect to the nbn network, they should arrange for an nbn approved installer to call you and organise a visit to your premises to connect you.

What to expect on the day of your nbn Satellite installation

This video will show you how to prepare for installation day and make the most of your nbn Satellite connection. 


Getting connected in regional locations
Discover how we're helping remote communities make the switch.




nbn Sky Muster Plus Premium

nbn Sky Muster Plus Premium is our premier satellite service for home and small businesses wanting to connect to the nbn network.  





Downloads


Download pdf

nbn Sky Muster Troubleshooting Guide

Learn how to optimise your satellite service’s performance.

Download (PDF - 766 KB)

Download pdf

nbn Sky Muster User Guide

How to keep your nbn supplied satellite equipment in good working order.

Download (PDF - 4 MB)

Download pdf

nbn Sky Muster Preparation Guide

Useful information for your upcoming stallite installation.

Download (PDF - 8 MB)


Fair Use Policies and how they affect your peak usage

The nbn Sky Muster satellite service Fair Use Policy is in place to help ensure fair access to the service – especially during peak usage times. This Fair Use Policy applies between nbn and the provider.

Your provider will likely have a separate Fair Use Policy which applies to your premises – as satellite capacity is a limited resource. Some providers may have less capacity, which may not be noticed during off-peak times. But during peak hours, when there is more traffic, congestion may occur if your provider does not have enough network capacity- this can lead to slower speeds and the occasional 'buffering'. 



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Although most existing services will be replaced by the nbn access network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at nbn.com.au/switchoff.


Important notes:
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Exclusions and fair use conditions apply. If you’re accessing your connection via a Virtual Private Network (VPN) between 4pm and 12am midnight, all activities will count towards your monthly data allowance even those specified above as ‘uncapped data activities’. For more information on which internet activities are uncapped, which traffic may be shaped to proactively protect the nbn access and ensure fair access to the network for all users, and exclusions, visit nbnco.com.au/skymuster-plus or speak to your internet service provider. For details on fair use conditions, contact your internet service provider.

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Note that, to proactively protect and ensure the fair access to the nbn access network for all users, nbn may from time to time, at its discretion, shape the following uncapped data activities to maximum wholesale upload and download speeds of 256kbps:  

  • uploads and downloads via peer to peer; 
  • uploads and downloads to cloud storage platforms; 
  • PC and smartphone operating system updates; 
  • software/application updates; 
  • gaming software updates; 
  • any other uncapped data related to applications which nbn cannot identify.

Other uncapped data activity that nbn considers may cause adverse network impacts may also be added to the above list to be shaped, including streaming video and VPN outside of 4pm and 12am midnight.

Most video streaming, between 4pm – 12am midnight, counts towards your monthly data allowance, but embedded streaming video content on certain social media platforms, including on Facebook, Twitter, Instagram, Snapchat, Tumblr and LinkedIn, is uncapped.