Important note:
Important note:
Important note:
Regardless of the bandwidth profile for the service you acquire from your service provider, it will operate at less than 10Gbps (or, in some circumstances, less than 1Gbps, if that bandwidth profile is acquired) because of normal equipment and network limitations. In addition, your experience, including the speeds actually achieved over the nbn network, depends on some factors outside our control (like your equipment quality, software, and how your service provider designs its network). If your service provider has not selected Class of Service High, speeds you experience may be affected by contention on the nbn network, particularly in busy periods.
Important note:
Important note:
Important notes:
24/7 local support‡
These wholesale service features are offered to service providers. The service options providers make available to their end customers depend on what they have productised and the retail solutions they offer.
Please note that all target times assume an urban area. Rectification time may vary depending on the location of premises. All times refer to the times offered by nbn to service providers and may differ from the times offered by providers to end customers. Not all your faults with a retail service will relate to a fault with the nbn™ network. Faults may relate to matters in a provider’s network, the end customer’s premises equipment or network resources being accessed.