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Optimise your experience at home
Make the most of your internet connection with these set-up tips for your home or apartment.
Optimise your experience in the office
Make the most of your internet connection with these tips for your home office or small business.
Phone and internet providers
Your choice of provider can have a big influence on your internet experience. Make sure you choose an nbn powered plan that suits your needs.
Network outages
From time to time there may be planned maintenance or unforeseen incidents that may cause an outage and affect your service.
Learn more about your address
Evolving the network
We’re rolling out more fibre, delivering near gigabit speeds# to homes and businesses across Australia.
Great news! Looks like your location is ready to connect to a plan on Fixed Wireless
We've recently boosted speeds on our most popular plan - Fixed Wireless Plus - and are progressively upgrading the Fixed Wireless network to deliver more speedΔ to eligible premises#.
Speak to a provider about choosing an nbn powered plan that best suits your needs.
Great news! Looks like your location can connect to a plan on Fixed Wireless
We've recently boosted speeds on our most popular plan - Fixed Wireless Plus - and are progressively upgrading the Fixed Wireless network to deliver more speedΔ to eligible premises#.
Please note, you may require a free nbn equipment upgrade to get the most from your connection - your provider will confirm if this applies to you, and what is involved in the process.
Speak to a provider about choosing an nbn powered plan that best suits your needs.
Great news! Your location is connected to a plan over Fixed Wireless
We've recently boosted speeds on our most popular plan - Fixed Wireless Plus - and are progressively upgrading the Fixed Wireless network to deliver more speedΔ to eligible premises#.
Please note, you may require a free nbn equipment upgrade to get the most from your connection - your provider will confirm if this applies to you, and what is involved in the process.
Keep updated on nbn news, new products and features and tips to help you get the most out of your experience.
You can access nbn® Sky Muster® Plus Premium
Our nbn Sky Muster Plus Premium plans offer a choice of speeds to suit different needs and budgets and uncapped data usage for all internet activities. Fair use and shaping apply.
Great news! Construction of full fibre in your street is almost finished
Once this is completed, you’ll soon be able to order a plan from a fibre provider and could enjoy near gigabit speeds#.
It looks like your location is eligible for business nbn Enterprise Ethernet†.
Enterprise Ethernet is our premium wholesale solution for businesses.
See important notes below
It looks like your location is eligible for business nbn Enterprise Ethernet†.
Enterprise Ethernet is our premium wholesale solution for businesses.
See important notes below
Good news! It looks like your location is eligible for our wholesale high speed tiersΔ.
These speed tiers are designed to suit households that stream in ultra-high definition, with five or more concurrently connected users or devices^.
See important notes below
It looks like your location is also eligible for business nbn Enterprise Ethernet†, our premium wholesale solution designed for businesses.
See important notes below
Good news! It looks like your location is eligible for our wholesale high speed tiersΔ.
These speed tiers are designed to suit households that stream in ultra-high definition, with five or more concurrently connected users or devices.^
See important notes below
It looks like your location is eligible for business nbn Enterprise Ethernet†.
Enterprise Ethernet is our premium wholesale solution for businesses.
See important notes below
Good news! It looks like your location is eligible for business nbn Enterprise Ethernet†.
Enterprise Ethernet is our premium wholesale solution for businesses, designed to provide access to high levels of network speed, performance and reliability^.
Good news! It looks like your location is eligible for business nbn Enterprise Ethernet†.
Enterprise Ethernet is our premium wholesale solution for businesses, designed to provide access to high levels of network speed, performance and reliability^.
Good news! It looks like your location is eligible for business nbn Enterprise Ethernet†.
Enterprise Ethernet is our premium wholesale solution for businesses, designed to provide access to high levels of network speed, performance and reliability^.
It looks like your location is also eligible for our wholesale residential high speed tiersΔ.
It looks like your location is eligible for our wholesale high speed tiersΔ.
These speed tiers are designed to suit households that stream in ultra-high definition, with five or more concurrently connected users or devices.^
Good news! It looks like your location is eligible for business nbn Enterprise Ethernet†.
Enterprise Ethernet is our premium wholesale solution for businesses, designed to provide access to high levels of network speed, performance and reliability^.
It looks like your location is also eligible for business nbn Enterprise Ethernet†.
Enterprise Ethernet is our premium wholesale solution designed for businesses.
See important notes below
Disconnection information
As the nbn FTTP technology becomes available, the legacy copper network in your area will be disconnected by Telstra^. If you're currently using these services, we recommend discussing with your preferred phone and internet provider about migrating these services to the nbn network or an alternative fibre network to keep them working. For more information, visit nbn.com.au/switchoff
Can we help you with something else?
Frequently Asked Questions
As a wholesaler, we can only offer these speeds to the phone and internet service providers that you deal with on a regular basis. This means choosing the right speed and plan through your service provider is vital if you want to transform your online experience into something spectacular.
From the equipment you use, to the network itself, there are a number of factors that can have an impact on your internet experience.
Find out what to do if you think you have given your details to a scammer.
nbn is a wholesaler. When choosing a plan over the nbn network from your service provider, be sure to ask about the average speeds you are likely to experience during peak times.
Equipment connected over the nbn network will not work during a power blackout. Below is more information about how each technology used in the nbn Multi Technology Mix (MTM) is affected by power loss.
The rollout of the nbn network will involve new technologies and some existing devices may not be compatible with these at all times.
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Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
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Δ
Wholesale high speed tiers means nbn™ Home Fast, Home Superfast and Home Ultrafast wholesale speed tiers with download speeds of at least 100Mbps. Not all providers offer plans based on the full range wholesale high speed tiers. The wholesale speed tiers available to providers for your location will depend on the actual/attainable speeds over your nbn™ connection. Talk to your preferred provider for more information about availability and the right retail solution for your needs.
†
Enterprise Ethernet eligibility is based on an nbn desktop analysis of available data. There may be a small number of premises where eligibility results will differ from those provided on the nbn website. You will need to confirm your location’s eligibility with your provider.
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Your experience, including the speeds actually achieved over the nbn network, depends on the nbn access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network). For business nbn Enterprise Ethernet, if your provider has not selected Class of Service – High, the speeds you experience may be affected by contention on the nbn network, particularly in busy periods.
^
An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).
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Conditions, eligibility criteria and costs will apply – please speak with your preferred provider. Eligibility criteria includes among other things, being designated by nbn as a simple premises and placing an order for an nbn powered plan based on an eligible wholesale speed tier. Additional costs may apply to providers, who may choose to pass this charge onto their customers.
#
Regardless of the retail service you purchase, the actual wholesale download speeds delivered to providers will be less than 1Gbps due to equipment and network limitations. Your experience on FTTP, including the speeds actually achieved, depends on the configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan, or how your provider designs its network).
#
Regardless of the retail service you purchase, the actual wholesale download speeds delivered to providers will be less than 1Gbps due to equipment and network limitations. Your experience on FTTP, including the speeds actually achieved, depends on the configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan, or how your provider designs its network).
^Services provided over the nbn network will be replacing phone and internet services provided over most of the existing landline networks, including copper and the majority of HFC networks within the fixed line footprint. The switch off date is subject to change. For more information, visit nbn.com.au/switchoff
ΔYour experience, including the speeds actually achieved over the nbn network, depends on the nbn access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn's control (like your equipment quality, software, chosen broadband plan or how your provider designs its network). Speeds may also be impacted by the number of concurrent users on the nbn Fixed Wireless network, including during busy periods.
◊Faster download speeds mean less buffering where the buffering was caused by slow download speeds over the nbn Fixed Wireless network and the amount of buffering you experience may also be affected by other factors outside nbn's control. Speeds may also be impacted by the number of concurrent users on the nbn Fixed Wireless network, including during busy periods.
+This information is indicative in nature and should only be used as a guide. The completion date of upgrades in each suburb is subject to change.
#Not all premises in the suburbs listed will become eligible for nbn Fixed Wireless depending on the strength of the wireless signal that can be expected at the location.